Kirjahaku

"Do you want to learn how to creat your own virtual agent? If so, have I got the book for you!" - Thomas Joseph Heiman Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services. Creating Virtual Assistants: Chatbots that work teaches you to create the kind of AI-enabled chatbots that are revolutionizing the customer service industry. You'll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. In Creating Virtual Assistants, you will learn how to: Pick the right virtual assistant type and channel for your needsWrite dialog with intentional tone and specificityTrain a virtual assistant classifier from the ground upCreate question-and-direct-response assistantsDesign and optimize a process flow for web and voiceTest your assistant's accuracy and plan out improvements This engaging and entertaining book delivers the essential technical and creative skills for designing successful virtual assistants, from coding process flows and training machine learning, to improving your written dialog. about the technologyVirtual assistants multiply the effectiveness of customer-facing communication. Great chatbots automate common tasks like gathering information, responding to questions, and improving product selections so human staff can work on more challenging problems. These powerful tools range from event classifiers that can act on an email message to conversational assistants that actually talk to your users! about the bookCreating Virtual Assistants is a hands-on guide to building custom virtual assistants for a wide variety of use cases. You'll dive right into developing an assistant capable of identifying top user requests and making a suitable response for each request type. Once you've got the basics, you'll master a multi-step process flow that can be easily adapted for both text and voice assistants. You'll learn how to hone your assistant by writing better dialog, training and improving its underlying machine learning, and spotting issues like abandonment and underperformance. By the time you're done, you'll be ready to deploy anything from a simple chatbot to a complex call center tool. about the readerFor software developers. Examples in Watson Assistant and in Python. about the authorAndrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He's the co-host of the AI Zen podcast. Andrew has extensive experience deploying high-volume virtual assistants and has been working in AI solutions since 2012.

Create and improve conversational AI with the latest patterns, best practices, and tools, including generative AI models.Conversational AI (CAI) tools are built to solve problems, but all-too-often they just end up causing pain for users–and developers! Effective Conversational AI reveals best practices and industry-tested techniques for creating chatbots and conversational AI tools that are reliable at an enterprise scale. With the tested ideas and examples in this book, you'll learn to build chatbots that your customers and colleagues will actually want to use!In Effective Conversational AI you'll learn how to: Create high-quality chatbots and other conversational AI experiencesPlan for continuous improvementGenerative AI solutions to improve quality, accuracy, and usabilityEvaluate user experience and business results An underperforming chatbot is a liability to your business, and many conversational AI systems fail to deliver the cost savings and customer experience they promise. Effective Conversational AI introduces continuous improvement practices that are vital for the constant betterment and evolution of CAI tools. IBM chatbot gurus Andrew Freed, Eniko Rozsa, and Cari Jacobs share the lessons they have learned from improving chatbots over 50 million chat interactions. Using modern generative AI and tried-and-tested classic approaches, you'll learn to deliver high performance chatbots that can guide a customer through complex end-to-end tasks—no human required!