Kirjahaku

Customer service expert Cary Cavitt shares 69 ways to bring customers back time and again. Having personally served over 100,000 customers in the last 30 years, Cary is well aware of what it takes to attract and create customer loyalty. It really comes down to treating others the way that we would like to be treated. The tips are simple reminders of the importance of showing each customer kindness and respect. Each thought has stood the test of time and will continue to work for any type of organization that is looking to improve on customer service and gain repeat customers. A few testomonials..."Mr. Cavitt has an impeccable sense of customer service." ..."Cary's customer service skills are outstanding." ..."Cary is one of the most gifted people that I have met and known, especially equipped to consult with organizations in the whole area of customer service, customer retention, and customer loyalty."

"Every so often we are given the rare pleasure of being served by a customer service superstar. Not only have we been given excellent service, but we also walk away feeling valued and appreciated." Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.