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9 kirjaa tekijältä Cliff Robison
The next course is to die for. Detective Bentley and Sergeant Yorga find themselves at a resort during a culinary festival. The Inn at River Columbia is home to the Great Chefs of Today festival, where world renowned culinary artists intend to induct a new member into their number. But a clever killer with a deadly recipe may keep that from happening. Can Bentley and Yorga catch a murderer before his tricks lead to grave consequences?
A "plain-English" introduction to the basic skills and techniques of Hotel Maintenance, with helpful tips, diagrams, and guides. Includes step-by-step "How-to" for some procedures, and photos of an actual troubleshooting procedure.
When a suspect under interrogation shows the secret sign, it spells trouble for Sheriff's Sergeant Andrew Claremont. Small town customs meet international intrigue and cyber-crime as Claremont struggles to bring criminals to justice without revealing his allegiance to the secret society known as N*I*A*C*IN.
Cliff Robison has been involved in the hospitality industry and related customer-service fields for more than thirty years. During that time he has been a customer-service worker, a manager, a senior manager, and a customer. In twenty-five thousand words, on seventy pages, he spells out what he has learned about customer service, from the three-fold perspectives of staff, management, and the public. How do you deal with an angry customer? Is it alright to be polite but firm with a guest's request? Is it ever alright to say "No?" How can you become the best table waiter in the world? What do you do if you are called about an elevator that has malfunctioned, when you are among the people trapped in the elevator? How hard should it really be to buy chocolate truffles? These, and many other questions, are addressed in this small book, which is nicely portable, in case it should occur to you to leave one on your table after a meal out (preferably with a tip). Also, this book is the perfect thickness for leveling tables in restaurants.
Pastor Jake Jacobs and his psychotherapist wife, Bryly, must bring the church back into order before someone else dies. When a minister from another church dies at an interfaith breakfast, and a reformed gang-member deacon goes on a mission of mercy that might turn deadly, Jake and Bryly find themselves the target of a sinister plot.
Vowel Johnson, known to his friends as "O," tries to hide from his past in a small Washington town, until the sheriff sends him undercover at the Inn on River Columbia, a famous resort known for Fine Food, Fine Wine, and the occasional murder. When a sommelier with a story to tell tries to see if he can fly, O finds that there are many secrets in the hotel, and someone will kill to keep them.
For the first time ever, Sergeant Yorga is fleeing for his life. He's not sure if it's the drug charge, the money laundering, or the gun-running, but his best shot at survival is to run. Someone is playing dirty and playing for keeps. Now it's a game of wits to get a handle on the situation before the situation handles him.