Kirjahaku

Excellent customer service does not come about by accident. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his highly successful seminars and training programs, Gary S. Goodman presents a surefire system for building a first-class customer service department. Goodman identifies the behaviors that constitute top-level service, examines the results that kind of service produces, and shows how to measure it in terms of daily customer satisfaction. He provides managers with specific guidelines for developing, sustaining, and rewarding high levels of service from their customer service reps--with emphasis on telephone contact, the primary link to customers for most companies.

Black Belt super-salesman and best-selling author Dr. Gary S. Goodman shows you how to apply the wisdom and winning moves from martial arts to your daily sales routines. Knockout more sales than you ever imagined possible, while conquering your fears and client rejections.

Apply this incredible law to every area of your life. While the law of large numbers has been applied to fields such as math and science for several decades, its power has just recently begun to be applied to the fields of business and personal growth. Today, people from all walks of life are using the law of large numbers to achieve their highest objectives, with great confidence and complete peace of mind. Now, award-winning speaker and personal performance expert Dr. Gary Goodman has created a full-scale program showing you how to apply this incredible law to every area of your life. Gary shares with you the amazing power this simple philosophy has brought to his life and the hundreds of people he has consulted with. According to Gary, "If you stand second in line in enough lines, sooner or later, even by sheer luck, you are bound to reach the top in at least one, if not several of those lines, over time." Learn: - A new process of setting clear goals in every major area of your life\ - How to gain the ability to focus on positive outcomes in all situations. - The law of large numbers approach to being more successful in any sales position. - How to become an expert communicator by expanding your vocabulary with the law of large numbers. - A clear, concise action plan for how you can develop your own personal law of large numbers strategy and apply it to any area of your life. - A 31-day action plan to stay positive every day and stay on track with your law of large numbers campaign. - And much, much more