Kirjahaku

Inside this little book of matches you will discover... how a chocolate covered email will draw people to your exhibition stand, why 10 will transform your marketing thinking, the sign all accountants should aspire to, why you should always send two Valentines cards, the world's most cost effective flyer, how you are only 120 seconds away from your ultimate OMG moment, taking advantage of the future King, 50 shades, and offering to sell your kidney will create global exposure, why your next flight will never be the same again, and revealing the greatest email of all time... Oh and no marketing book would be complete without God, Dinosaurs, Ice Cream, an Olympic Flame and a tin of soup.

Celebrity Service: discover an inspiring way to serve like never before. Your customers will love you. Your competition will not. Inside this book you will find the answers to set you, your team and your business apart in your industry. From the cabin crew member who gives away prizes, to the restaurant in downtown Philadelphia with knockout entertainments, you'll see how service will always lead to the sale. You'll find out why 5-star service should be outlawed and why one Paralympian continues to inspire the next generation. You'll discover what to do when you can't deliver on your promise and how to offer superb service - even when you're closed! Geoff will reveal the philosophy, the stories and the award-winning results which have led companies across six continents to out-perform their competitors.

Geoff Ramm has a passion for incredible customer service. In this book, he’s hand-picked THE most original, unique and quirky examples of creative customer experiences that are guaranteed to inspire you and your team to outperform, outmanoeuvre and stand head and shoulders above the competition. This is the book that your competitors wish they had, it’s your ticket to service superstardom and it’s going to reveal to you: The gap in your service that you never knew existed.Smart techniques to help you generate clever experiences of your own.Simple, cost-effective ideas and touches that will mean the world to your customers.Fun, fresh and exciting new perspectives that will inject your entire team with enthusiasm.Fantastic ideas and inspiring stories that will get you spectacular results. Why not join Geoff on this highly enjoyable, eye-opening and rewarding customer service journey around the world? He’ll introduce you to some of the amazing people he’s met who have discovered extraordinary ways to deliver world-class experiences, and he’ll show you how you can use their strategies to make your own brand unforgettable, your business unmissable and your customers coming back for more. So, are you ready to become a true Celebrity Service Superstar? Great! It’s time to get started on getting people talking…about you!

What’s the secret sauce of unforgettable service? It’s that one “little” thing that sets your service apart from everyone else. In Celebrity Service Secret Sauce, Geoff Ramm invites you into his world of incredible customer experiences, ideas and techniques. The ones that will make you memorable, referable and talked about for decades to come. This book isn’t theory, it’s an experience… For the very first time you’ll see, hear and feel what outstanding Celebrity Service really looks like. You’ll immerse yourself in real-world scenarios designed to challenge and inspire you and your team to become true experience makers. And you’ll discover the power of Geoff's unique ‘120 Challenges’ to deliver the kind of experiences that award-winning businesses use to delight their customers. Get ready for a journey across the world that will inspire you to discover the gap in your service you never knew existed. From an out of this world taxi ride in Southampton, to the greatest pasta you’ve ever seen in Rome, a record-breaking musical performance in the Big Apple, to a must-read letter from a Perthshire school that takes personalisation to another level. The experience you’re about to create will be the one your customers and your team will fall in love with. So, grab your cone, choose your flavour and drizzle on your own secret sauce…