Kirjahaku

Renato Tizzoni, a waterworks man in the beautiful Tuscan village of Sant'Angelo D'Asso, has an infectious zest for life. But recently his rich and vibrant world has lost its piquancy. His best friend has died; his lovestruck teenaged daughter has become a sullen stranger; and even his passionate marriage is showing signs of cooling. To make matters worse, his beloved town is about to change dramatically. Prompted by a dream, Renato resolves to rediscover the flavor of life through a trip to Rome. But his fellow townspeople want in on the journey, and before long, Renato finds himself at the Vatican on behalf of all of them. There, as luck would have it, he finds a way to save his marriage, his family, and even his village.

Amazon.com. Starbucks. Your cable or cell phone provider. Some organizations "wow" their customers and some don't. What does it even mean to "wow" a customer? How would your customers describe their most recent interaction with you? What are the characteristics of a "wow" moment, and how can you and your organization continuously improve to provide more of them? Join business owner Allen and management consultant Jeff as they take a customer service journey to answer these questions and more. Told in story form, this book is meant to be used in conjunction with the tools and exercises provided in the appendix as well as additional material found at www.pythonefk.com. Read WOW Moments: Fifty Thank-Yous And Ten Curses on your own or as a team, and use it to assist in your efforts to "wow" more customers more often. Keep them coming back for more while also referring others to your organization.