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98 kirjaa tekijältä Ken Blanchard

Customer Mania!

Customer Mania!

Ken Blanchard

HARPERCOLLINS PUBLISHERS
2005
nidottu
The One Minute Manager meets Yum!,the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales.
El Manager al Minuto (Rayo)
Durante mas de diez anos, miles de managers de alto nivel y companias de la lista de Fortune 500 en todo el pais, han seguido la metodologia de este libro logrando asi aumentar la productividad, la satisfaccion laboral y la prosperidad personal. Estos resultados concretos se lograron mediante el aprendizaje de metodos directivos que se traducen en ganancias para la organizacion y sus empleados, razon por la cual se considera que son la respuesta a la Teoria Z del Japon.El Manager al Minuto es una historia concisa y facil de leer que demuestra tres metodos directivos muy practicos. El desenlace de la historia revela estudios llevados a cabo en el campo de la medicina y de las ciencias del comportamiento humano. Explican claramente por que estos metodos, aparentemente sencillos, funcionan de forma tan eficaz para tantas personas. Al terminar de leer libro usted sabra como aplicarlos a su propia situacion.Es por eso que El Manager al Minuto se ha convertido en uno de los libros sobre metodos directivos de mas venta en Estados Unidos y ha causado sensacion a nivel nacional. La revista People, the Today show, The Merv Griffin Show, y otros programas de television han presentado segmentos informativos sobre este libro.Miles de personas en cientos de organizaciones en Estados Unidos se estan beneficiando de El Manager al Minuto, entre ellos, hombres y mujeres en: Chase Manhattan Bank, el gobierno de la ciudad de Pittsburgh, Holiday Inn, American Can, Harvard University, Cornell University, Monsanto, Georgia Pacific, Johnson & Johnson, 20th Century-Fox Video, Kentucky Fried Chicken, ARA Services, Hewlett-Packard, Pepsi-Cola Bottling, Apple Computers, Texaco, Lockheed, Hickory Frams, AT&T y muchas otras organizaciones menores.
Leading at a Higher Level

Leading at a Higher Level

Ken Blanchard

Financial TImes Prentice Hall
2020
sidottu
Now, in this fully updated 3rd Edition of Leading at a Higher Level, Blanchard and his colleagues bring together all they’ve learned about world-class leadership, including brand new chapters on building a high-trust workplace, collaborating for high performance, driving success through mentoring, and leading at the organisational level. You’ll discover how to create targets and visions based on the “quadruple bottom line” and make sure people know who you are, where you’re going, and the values that will guide your journey. Leading at a Higher Level presents the definitive discussion about using SLII®–the most widely used leadership model in the world–to lead yourself, individuals, teams, and entire organisations. More important, you’ll learn how to dig deep within, discover the personal “leadership point of view” all great leaders possess, and apply it throughout your entire life. This book will guide you, inspire you, provoke you, and be your touchstone. Discover how to: Go beyond the short term and zero in on the right target and vision Eliminate the gap between your company’s stated values and actual behaviour Deliver legendary, maniacal customer service and earn raving fans Truly empower your people and unleash their incredible potential Create a coaching culture that boosts performance at every level Ground your leadership in humility and focus on the greater good
Leading at a Higher Level

Leading at a Higher Level

Ken Blanchard

Pearson Professional
2010
pokkari
From The One Minute Manager® to Raving Fans, Ken Blanchard’s books have helped millions of people hone their own leadership skills and develop the potential of those around them, transforming their businesses in the process. In Leading at a Higher Level, Blanchard has brought together everything he has learned about world-class leadership. Readers can benefit from the advice that has helped thousands of organisations become more people-oriented, customer-centred, and performance-driven. Updated throughout, this new edition contains two powerful, important new chapters and also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organisations. Most importantly, this book will help readers dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout their entire life.
Everyone's a Coach

Everyone's a Coach

Ken Blanchard

Zondervan
1996
nidottu
Alternating sections, a six-time Super Bowl coach and a recognized management writer discuss the former's successful leadership principles and the latter's strategies for implementing these principles in the business world. Reprint. $35,000 ad/promo.
Know Can Do! (16pt Large Print Edition)

Know Can Do! (16pt Large Print Edition)

Ken Blanchard

ReadHowYouWant
2010
pokkari
From bestselling author Ken Blanchard, whose books have sold more than 18 million copies worldwide Offers a foolproof method for putting your knowledge into practice Written in the entertaining fable format Blanchard made famous Attempting to better themselves - learn new skills, break bad habits, realize their potential - people read books, attend seminars, take training courses. And companies pitch in too, spending billions of dollars every year on professional development programs aimed at helping their employees become more effective. But in spite of what people sincerely believe are their best efforts, all too often their behavior doesn't change. The fact that it seems to be so hard to make new learning stick is an endless source of frustration for both individuals and organizations. For years Ken Blanchard has been troubled by the gap between what people know - all the good advice they've digested intellectually - and what they actually do. In this new book he and his coauthors, Paul J. Meyer and Dick Ruhe, use the fable format Blanchard made famous to lay out a straightforward method for learning more, learning better, and making sure you actually use what you learn. This engaging story identifies three key reasons people don't make the leap from knowing to doing and then moves on to the solution. It teaches you how to avoid information overload by learning ''less more, not more less. ''You'll find out how to adjust your brain's filtering system to learn many, many times more than ever before, ignite your creativity and resourcefulness with Green Light Thinking, master what you've learned using spaced repetition, and more. At last, an answer to the question, ''Why don't I do what I know I should do''Read this book and you will
The One Minute Manager Meets the Monkey

The One Minute Manager Meets the Monkey

Ken Blanchard

William Morrow Company
1989
sidottu
One simple idea can set you free: Don't take on a problem if it isn't yours One of the most liberating books in the extraordinary One Minute Manager Library teaches managers an unforgettable lesson: how to have time to do what they want and need to do. The authors tell why managers who accept every problem given them by their staffs become hopeless bottlenecks. With a vivid, humorous, and too familiar scenario they show a manager loaded down by all the monkeys that have jumped from their rightful owners onto his back. Then step by step they show how managers can free themselves from doing everyone else's job and ensure that every problem is handled by the proper staff person. By using Oncken's Four Rules of Monkey Management managers will learn to become effective supervisors of time, energy, and talent -- especially their own.If you have ever wondered why you are in the office on the weekends and your staff is on the golf course, The One Minute Manager Meets the Monkey is for you. It's priceless
Raving Fans

Raving Fans

Ken Blanchard

JOHN WILEY AND SONS LTD
1996
sidottu
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
The One Minute Golfer: Enjoying the Great Game More
Here are the highly successful training techniques used at one of the top golfing schools in America--the Golf University in San Diego. It was founded by Ken Blanchard, coauthor of the bestselling books The One Minute Manager, Raving Fans, and Gung Ho In this brilliant book, Blanchard applies his management wisdom to the game of golf. He explains how you can take the same methods that are highly effective in business and adapt them with astonishing success to your golf game. Using training techniques that have been tested with pupils from beginners to low handicappers, The One Minute Golfer offers a long-overdue program for playing and enjoying golf, while improving your game.
¿Quién Mató a Cambio?: Resuelve El Misterio de Liderar a Través del Cambio
Todos los d as organizaciones alrededor del mundo lanzan iniciativas de cambio, muchas veces de gran magnitud y con grandes gastos, destinadas a mejorar el statu quo. Sin embargo, entre el cincuenta y el setenta por ciento de esos esfuerzos por lograr un cambio fracasan. Unos pocos perecen de manera repentina, pero son muchos los que mueren con una muerte larga y dolorosa que agota los recursos, la energ a y la moral de la organizaci n. Qui n, o qu , est matando el cambio? Eso es lo que vas a descubrir en esta ingeniosa historia de misterio. La historia presenta al Agente Mike McNally, un detective al estilo de Columbo, que est investigando el asesinato de otro cambio m s. Uno tras otro, el Agente McNally interroga a trece sospechosos principales, entre ellos una l der miope llamada Victoria Visi n, un gerente que continuamente llega tarde a su oficina, llamado Ernesto Urgencia, una ejecutiva llamada Clara Comunicaci n, cuya laringitis hace que le sea totalmente imposible comunicarse, y varios personajes sospechosos m s. Con toda seguridad, los sospechosos te van a parecer familiares, y es muy posible que los puedas relacionar con tu propio lugar de trabajo. Al final, el Agente McNally resuelve el caso de una manera que te inspirar a convertirte en un eficaz Agente de Cambio en tu propia organizaci n. Al final del libro hay una gu a que te mostrar paso a paso la manera de aplicar las lecciones de esta historia al mundo real. Las preguntas clave te ayudar n a evaluar el grado de salud de las iniciativas de cambio que se producen en tu organizaci n, y aprender s mejores pr cticas para capacitar y mantener la producci n del cambio deseado.
Autoliderazgo y El Líder Al Minuto: Aumente Su Efectividad Con Un Autoliderazgo Situacional
En este nuevo libro Ken Blanchard revela clara y profundamente c mo el poder, la libertad y la autonom a son el resultado de tener la actitud correcta y las destrezas necesarias para responsabilizarse del xito personal. El cl sico best seller de Ken Blanchard El m nager al minuto, explora las habilidades necesarias para convertirse en un l der personal eficiente. Ahora, en este nuevo libro revela clara y profundamente c mo el poder, la libertad y la autonom a son el resultado de tener la actitud correcta y las destrezas necesarias para responsabilizarse del xito personal. En esta cautivadora par bola de negocios, Ken Blanchard, el autor best seller #1 del New York Times junto a Susan Fowler y Laurence Hawkins relata la historia de Steve, un joven ejecutivo de publicidad que est a punto de perder su empleo. Durante una serie de conversaciones con una maga talentosa llamada Cayla, Steve se da cuenta del poder de aceptar la responsabilidad por sus circunstancias y no hacerse la v ctima. Compartiendo la sabidur a que ha aprendido del m nager al minuto, Cayla le ense a a Steve las tres habilidades del autoliderazgo. Estas tres t cnicas no solo le otorgan el poder para mantener su trabajo pero le muestran lo que necesita saber para continuar creciendo, aprendiendo y alcanzando objetivos.Durante veinticinco a os, millones de gerentes en empresas Fortune 500 y peque os negocios en todo Estados Unidos han implementado el m todo gerencial de Ken Blanchard, incrementando as la productividad, satifacci n laboral y prosperidad personal. Descubre en este nuevo libro de Ken Blanchard las nuevas t cnicas de liderazgo y experimenta la rentabilidad que se obtiene de aplicar estas lecciones gerenciales. Durante veinticinco a os, millones de gerentes en empresas Fortune 500 y peque os negocios en todo Estados Unidos han implementado el m todo gerencial de Ken Blanchard, incrementando as la productividad, satifacci n laboral y prosperidad personal. Descubre en este nuevo libro de Ken Blanchard las nuevas t cnicas de liderazgo y experimenta la rentabilidad que se obtiene de aplicar estas lecciones gerenciales.
Mánager Puntual Y Certero: Cómo Un «Mánager de Último Minuto» Conquistó La Postergación
Por medio de esta cautivadora par bola, Blanchard y Gottry ofrecen estrategias pr cticas que puedes llevar a la pr ctica para mejorar tu rendimiento y pasar de ser un gerente de ltimo minuto y con tendencia a las crisis, en un productivo gerente puntual y certero. Los magn ficos libros best seller de Ken Blanchard, como El nuevo m nager al minuto y Raving Fans, lo han convertido en una leyenda mundialmente reconocida en el mundo de los negocios. Millones de personas buscan en los libros de Blanchard enfoques innovadores sobre gerencia, liderazgo, servicio al cliente y mucho m s. Ahora ha unido fuerzas con Steve Gottry, el renombrado escritor sobre temas de negocios, para explorar uno de los problemas m s comunes e insidiosos que son una plaga en los lugares de trabajo: la postergaci n. Este libro es la historia de Bob, un gerente t pico de nivel intermedio que tiene por costumbre dejar las cosas para el ltimo minuto. Como consecuencia, nunca cumple con las fechas l mite, pues su falta de concentraci n hace que se dedique a hacer tareas sin sentido antes de dedicarse a las cosas realmente importantes. Como muchos otros profesionales, Bob racionaliza, justifica y trata de explicar. Por suerte, env an a Bob al «Jefe oficial de eficacia de su compa a, el cual le ayuda a enfrentarse con los tres efectos secundarios de la postergaci n: el atraso, la baja calidad laboral y el estr s, tanto para l como para los dem s. Bob aprende a transformarse y pasar de gerente de ltimo minuto y con tendencia a las crisis, en un productivo gerente puntual y certero. Por medio de esta cautivadora par bola, Blanchard y Gottry ofrecen estrategias pr cticas que cualquier profesional puede llevar a la pr ctica para mejorar su rendimiento. With this engaging parable, Blanchard and Gottry offer practical strategies you can put into practice to improve your performance and transform from a crisis-prone Last-Minute manager into a productive On-Time, On-Target manager. Ken Blanchard's phenomenal bestsellers, such as The One Minute Manager and Raving Fans, have made him a globally recognized business legend. Millions look to Blanchard for innovative approaches to management, leadership, customer service, and much more. Now, he has joined with noted business author Steve Gottry to explore one of the most common and insidious problems plaguing the workplace--procrastination. The On-Time, On-Target Manager is the story of Bob, a typical middle manager who puts things off to the last minute. As a result, he misses deadlines because his lack of focus causes him to accomplish meaningless tasks before getting to the important things. Like many professionals, Bob rationalizes, justifies, and tries to explain. Luckily, Bob is sent to his company's CEO--which stands for ""Chief Effectiveness Officer""--who helps him deal with the three negative side effects of procrastination: lateness, poor work quality, and stress to himself and others. Bob learns how to transform himself from a crisis-prone Last-Minute manager into a productive On-Time, On-Target manager. With this engaging parable, Blanchard and Gottry offer practical strategies any professional can put into practice to improve his or her performance.
Servant Leader

Servant Leader

Ken Blanchard

Thomas Nelson Publishers
2003
sidottu
Outlines a model of servant leadership based on the author's study of Jesus Christ, explaining how business leaders can become more effective through a realization that their teams are more powerful than the sum of their individuals.
Simple Truths of Leadership

Simple Truths of Leadership

Ken Blanchard

Readhowyouwant
2022
pokkari
Leadership legend and bestselling author Ken Blanchard and trust expert and thought leader Randy Conley present this carefully curated collection of fifty-two essential leadership principles that are easy to implement and practice. Effective leadership is an influence process where leaders implement everyday, commonsense approaches that help people and organizations thrive. Yet somehow, many of these fundamental principles are still missing from most workplaces. In Simple Truths of Leadership, legendary servant leadership expert Ken Blanchard, whose books have sold millions of copies worldwide, and his colleague Randy Conley, known and recognized for his many years of thought leadership and expertise in the field of trust, share fifty-two Simple Truths about leadership that will help leaders everywhere make commonsense leadership common practice...
Whale Done!

Whale Done!

Ken Blanchard

Nicholas Brealey Publishing
2019
pokkari
What do your colleagues, spouse and kids have in common with a five-ton killer whale? This work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainers - specifically those responsible for the killer whales of SeaWorld - can supercharge your effectiveness at work and at home. It explains the difference between 'GOTcha' (catching people doing things wrong) and 'Whale Done!' (catching people doing things right).A management classic from the author of the multi-million-copy bestseller THE ONE MINUTE MANAGER.
Empowerment Takes More Than a Minute

Empowerment Takes More Than a Minute

Ken Blanchard

Berrett-Koehler
2001
nidottu
This text illustrates three simple keys that organizations can use to effectively tap into the knowledge, experience and motivation power that people already possess. The authors focus on a manager whose attempts to turn his troubled company around using traditional methods is failing. They show how he reluctantly contacts an expert in empowerment, who then, step-by-step helps him to understand why his previous efforts have failed. The expert then shows the managers what he needs to do to cretate an empowered workforce.
Managing By Values

Managing By Values

Ken Blanchard

Berrett-Koehler
2003
nidottu
Suggests that a company's success is measured more by quality service and job satisfaction than it is by placement on the Fortune 500 list, outlining a plan for use by organizations, groups, and individuals on how to design and implement a set of ethical guiding values. Reprint.