Kirjahaku

Mastering Customer Relations

Roger Cartwright

Red Globe Press

2000

nidottu

Vertaile hintoja

This book provides the student with the concepts and their practical application behind the importance of Customer Relations, Customer Service and Customer Care. The book has been written for students of business studies, management and associated fields, the qualification frameworks for which include a study of customer relations either as cores or options.The book uses practical examples using real organisations from all sectors of economic and social activity to support the concepts that are introduced in an easy to read and assimilate format.

Vertaile hintoja

Mastering the Business Environment

Roger Cartwright

Red Globe Press

2001

nidottu

Vertaile hintoja

Provides an insight into the key external analyses organisations need to undertake. Using the acronym SPECTACLES, the book considers the Social, Political, Economic, Cultural, Technological, Aesthetic, Customer, Legal, Environmental and Sectoral factors that make up the set of external influences on the organisation.Using examples from real organisations, the book provides the reader with clear pointers as to the factors to be considered and their interrelationship. Each chapter includes information for carrying out the analyses, together with a summary and a set of questions.

Vertaile hintoja

Mastering Team Leadership

Roger Cartwright

Red Globe Press

2002

nidottu

Vertaile hintoja

Team working is vital to organisational success. This up to the minute consideration of the roles played by teams and leaders is designed for students and professionals who require practical examples to bring the concepts of team leadership to life.

Vertaile hintoja

P&O Princess

Roger Cartwright

The History Press Ltd

2009

nidottu

Vertaile hintoja

Recognised as the first British company to operate regular sea cruises, P&O has a history that goes back to 1837. In more recent times, P&O has undertaken a shift away from line voyages to operating cruises full time. The purchase of Princess Cruises in 1973 led to the founding of the company we know today. Here, Roger Cartwright tells the story of P&O Princess's illustrious history as a cruise line, from the Vectis, the world's first dedicated cruise ship to the Grand class ships of today, each carrying almost 3,000 passengers and weighing in at over 115,000 tons each.

Vertaile hintoja

Mastering the Globalization of Business

Roger Cartwright

Red Globe Press

2004

nidottu

Vertaile hintoja

The book is designed to provide a basic understanding of the dynamics of globalization and its relevance for all types and sizes of business. Commencing with a brief history that shows that globalization is not just a late Twentieth and early Twenty-first-century phenomenon but has been a factor in world trade since the 1600s, the text then considers the two opposing views held about globalization. The material goes on to look at the global implications for customer relationships, marketing, human resources, finance and information. These are areas in which a narrow, national view is becoming increasingly of less value to the student. The book includes questions and case studies to aid understanding.

Vertaile hintoja

Key Concepts in Information and Communication Technology

Roger Cartwright

Red Globe Press

2005

nidottu

Vertaile hintoja

Information and Communication Technology (ICT) is the synergy between computers and communication devices and forms an important part of the modern world. ICT features in more and more courses as its use expands beyond computing and information systems into other areas of study. Key Concepts in Information and Communication Technology is a comprehensive glossary with entries arranged alphabetically. It is designed to provide an easy reference guide to the bewildering array of terms and concepts that students are likely to encounter as part of their course. Complex terminology is made clearer with numerous diagrams and illustrations. With over 500 key terms defined, the book represents a comprehensive must-have reference for students undertaking courses where a knowledge of ICT is required.

Vertaile hintoja

Stategies for Hypergrowth

Roger Cartwright

Capstone Publishing Ltd

2001

nidottu

Vertaile hintoja

ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organised into ten core subject areas making it easy to find the information you need: 01 Innovation 02 Enterprise 03 Strategy 04 Marketing 05 Finance 06 Operations and Technology 07 Organizations 08 Leading 09 People 10 Life and Work ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

Vertaile hintoja

Empowerment

Roger Cartwright

Capstone Publishing Ltd

2002

nidottu

Vertaile hintoja

ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organized into ten core subject areas making it easy to find the information you need: 01 Innovation 02 Enterprise 03 Strategy 04 Marketing 05 Finance 06 Operations and Technology 07 Organizations 08 Leading 09 People 10 Life and Work ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

Vertaile hintoja

The Entrepreneurial Individual

Roger Cartwright

Capstone Publishing Ltd

2002

nidottu

Vertaile hintoja

ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organised into ten core subject areas making it easy to find the information you need: 01 Innovation 02 Enterprise 03 Strategy 04 Marketing 05 Finance 06 Operations and Technology 07 Organizations 08 Leading 09 People 10 Life and Work ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

Vertaile hintoja

Managing Diversity

Roger Cartwright

Capstone Publishing Ltd

2001

nidottu

Vertaile hintoja

ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organised into ten core subject areas making it easy to find the information you need: 01 Innovation 02 Enterprise 03 Strategy 04 Marketing 05 Finance 06 Operations and Technology 07 Organizations 08 Leading 09 People 10 Life and Work ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

Vertaile hintoja

Creating the Entrepreneurial Organization

Roger Cartwright

Capstone Publishing Ltd

2001

nidottu

Vertaile hintoja

ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organised into ten core subject areas making it easy to find the information you need: 01 Innovation 02 Enterprise 03 Strategy 04 Marketing 05 Finance 06 Operations and Technology 07 Organizations 08 Leading 09 People 10 Life and Work ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

Vertaile hintoja

Managing Growth

Roger Cartwright

Capstone Publishing Ltd

2002

nidottu

Vertaile hintoja

ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organized into ten core subject areas making it easy to find the information you need: 01 Innovation 02 Enterprise 03 Strategy 04 Marketing 05 Finance 06 Operations and Technology 07 Organizations 08 Leading 09 People 10 Life and Work ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

Vertaile hintoja

Going Global

Roger Cartwright

Capstone Publishing Ltd

2002

nidottu

Vertaile hintoja

ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organized into ten core subject areas making it easy to find the information you need: 01 Innovation 02 Enterprise 03 Strategy 04 Marketing 05 Finance 06 Operations and Technology 07 Organizations 08 Leading 09 People 10 Life and Work ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

Vertaile hintoja

Communication

Roger Cartwright

Capstone Publishing Ltd

2001

nidottu

Vertaile hintoja

ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world's smartest thinkers. ExpressExec is organised into ten core subject areas making it easy to find the information you need: 01 Innovation 02 Enterprise 03 Strategy 04 Marketing 05 Finance 06 Operations and Technology 07 Organizations 08 Leading 09 People 10 Life and Work ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

Vertaile hintoja

Training and Development Express

Roger Cartwright

Capstone Publishing Ltd

2003

nidottu

Vertaile hintoja

Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the vast array of options available to the HR function including on-the-job learning, formal management education, coaching and mentoring. Cost-effectiveness and measurable payback are also dealt with as cornerstones of any training and development activity.

Vertaile hintoja

Managing Talent

Roger Cartwright

Capstone Publishing Ltd

2003

nidottu

Vertaile hintoja

Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the vast array of options available to the HR function including on-the-job learning, formal management education, coaching and mentoring. Cost-effectiveness and measurable payback are also dealt with as cornerstones of any training and development activity.

Vertaile hintoja

Implementing a Training and Development Strategy

Roger Cartwright

Capstone Publishing Ltd

2003

nidottu

Vertaile hintoja

Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the vast array of options available to the HR function including on-the-job learning, formal management education, coaching and mentoring. Cost-effectiveness and measurable payback are also dealt with as cornerstones of any training and development activity.

Vertaile hintoja

Customer Relationships

Roger Cartwright

Capstone Publishing Ltd

2003

nidottu

Vertaile hintoja

* Fast-track route to understanding the relationship between organizations and the customer chain that contains both internal and external customers * Covers key topics such as loyalty and customer retention. Also explores how to move beyond customer satisfaction to customer delight * Case studies of Amazon.com, Kalmbach Publishing (US), Boeing (US), Saga (UK), Chowking Food Corporation (the Philippines) * Includes a comprehensive resource guide, key concepts and thinkers, a 10-step action plan, and a section of FAQs

Vertaile hintoja

Titanic

Roger Cartwright

Pitkin Publishing

2011

nidottu

Vertaile hintoja

This is the story of RMS Titanic. In this authoritative and highly illustrated guide we explore what was the largest passenger steamship in the world when she set sail on her maiden voyage from Southampton on 10 April 1912. Just four days later she struck an iceberg and sank, resulting in the deaths of 1,517 people in one of the worst peacetime maritime disasters in history. Here we see how the ship was built, reveal what life was like above and below deck, uncover details of the fatal accident and the aftermath – and consider the world’s fascination with the subject ever since.

Vertaile hintoja