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Turn common objections into BIG OPPORTUNITIES!It costs too much… We're switching to overseas vendors… Let me think about it… NO!You can do one of two things when a customer is reluctant to buy: You can back off or go in for the kill. 25 Toughest Sales Objections--and How to Overcome Them helps you choose which direction is the best approach and gives you the tools you need to defl ect that obstacle and make the sale.Bestselling author and renowned sales guru Stephan Schiffman has tapped into his decades of hands-on experience training sales professionals and has boiled his list of objections down to the top 25 most frustrating, universal issues. Through sample dialogues and occasionally humorous examples any salesperson can relate to, Schiffman provides the solutions to help turn any "No" into a done deal.At long last, the sales objection has met its match. Stephan Schiffman provides you with an arsenal that helps you combat any negative response and, in the process, turns perceptions of you from sales rep to ultimate problem solver.

“Stephan Schiffman can make a believer, and a winner, out of almost anyone!”—Ken and Daria Dolan, former hosts of CNN’s Dolans UnscriptedAll great salespeople have one skill in common: They know how to build powerful relationships that benefit everyone.Stephan Schiffman, America’s top sales trainer, has taught this maxim with impressive results to more than 600,000 salespeople at some of the world’s top companies. In Make the Sale Happen Before Lunch, he offers 50 proven, easy-to-implement strategies you can use to:Get your next phone call returnedSet up a meeting with a reluctant prospectFormulate one simple question to learn where you stand with your contactRebound instantly from real or perceived obstaclesFrame questions to get a favorable responseRecast your product to fit your contact’s specific needsOnce you master Schiffman’s 50 cut-to-the-chase strategies, you’ll get in the habit of setting something important in motion for the future—each and every business day.

Think like America’s #1 sales trainer—and close more deals than everStephan Schiffman has trained more than half a million sales professionals. No one understands the sales mindset better.In The Power of Positive Selling, Schiffman provides instruction, tips, anecdotes, and inspiration that are guaranteed to help you overcome negative thoughts, feel confident in any sales situation, and remain positive no matter what happens. Inside, you’ll find 30 surefire tactics to make sure your mind doesn’t devolve into that self-destructive pessimism we’ve all experienced. Learn how to:Believe in what you’re sellingHelp your client solve a problemDo your researchSet the tone for the conversation—and establish the paceListen before you talkAsk the right questions—for the right reasonsNever say, “I absolutely guarantee that”The culmination of a lifetime of sales training excellence, The Power of Positive Selling has all the insight you need to defeat the negativity and dramatically improve your attitude, your behavior, and your sales record.

From America’s #1 sales trainer--the ultimate closer's guide for selling servicesStephan Schiffman--the acclaimed author of The 25 Habits of Highly Successful Salespeople and other top-selling sales books--applies his proven strategies to help you get the edge in one of the most challenging but potentially rewarding categories in the sales game. In Secrets of Selling Services, Schiffman teaches you how to:Build your communication skillsListen to your clientsSell a personal relationshipBoost your confi denceCreate client confi denceDeliver quality customer serviceSchiffman arms you with winning ways to price, position, and present business services as products that solve problems--thereby overcoming buyer resistance to committing to products that they cannot see or touch.Whether the product is accounting, legal advice, IT services, sales training, or any other service, you'll learn how to sell more of it in the Secrets of Selling Services.

Everyone knows about the business potential represented by the huge millennial age group. But how do you manage the next generation millennial sales force required to reach this gigantic market? Meet your new sales force: They love collaboration, live and breathe technology, and happily bring assignments home. They also show up late, resist authority, text their friends in meetings, and job hop like there's no tomorrow.You can bark orders all you want, but it won't work with millennials. To get great sales results, you need to let go of old school approaches and learn to speak their language.Creating Sales Stars is your field guide to managing today's emerging sales professionals. Packed with generational insights and surefire strategies, the book helps you: Create a back bench of future sales leadersFire them up and keep them focused on salesEstablish a fun, meaningful environmentTrain them and retain themApply the right pressureTeach without preachingEnsure they feel valuedMine their tech savvyMillennials crave feedback, flexibility, and opportunities to grow. This frank and incisive book shows how to give them what they need--and achieve the results you want.

The secrets of breakout selling!Using his thirty years of experience training corporate sales forces, Stephan Schiffman has put together a collection of the most essential techniques for succeeding in the field. From getting leads and cold calling to establishing a solid relationship and closing the deal, Schiffman covers everything you need to know in order to improve your performance and make the sale. Inside this book, you'll find his proven sales philosophy, which includes such elements as:Sales don't happen unless questions are asked.An objection is an opportunity in disguise.A salesperson's responsibility is to help the client solve a problem.No one ever made a good sale by interrupting a client. Whether you're new to the field or looking for a quick refresher, you will finally be able to beat out the competition and take your career to the next level with The Ultimate Book of Sales Techniques!

The definitive guide to cold calling success!For more than thirty years, Stephan Schiffman, America's #1 corporate sales trainer, has shown millions of salespeople how to close a deal. In this newest edition of Cold Calling Techniques (That Really Work!), he'll show you why cold calling is still a central element of the sales cycle and where to find the best leads. Updated with new information on e-mail selling, refining voice-mail messages, and online networking, his time-tested advice includes valuable discussion points that you'll need to cover in order to effectively present your product or service and arrange a meeting. Schiffman teaches you how to use his proven strategies to:Turn leads into prospectsLearn more about the client's needsConvey the ability to meet the client's demandsOvercome common objections With Cold Calling Techniques (That Really Work!), 7th Edition, you'll watch your performance soar as you beat the competition and score a meeting every time!

"The only goal you cannot achieve is the one you have not yet recognized." More than twenty years ago, entrepreneur Stephan Schiffman launched his own business -- D.E.I. Management Group Inc. -- and built it into a major financial success. Since then Schiffman has taught more than 300,000 salespeople his internationally acclaimed methodology for high-efficiency selling. Now Schiffman reveals his innovative business-building strategies -- from conceptualization to cashing out -- in one complete and concise guide written specifically for the entrepreneur. Combining his revolutionary, user-friendly approach with real-life examples of his methods at work, Schiff man guides you through the four critical "threshold experiences" all entrepreneurs must cross to be successful. STARTING OUT -- the most important early issues and key questions: How to know if you have what it takes to be your own boss How much capital you need to begin The pros and cons of franchises, manufacturing startups, service startups, and buying existing businesses BRANCHING OUT -- making the most of your resources: Why you are your own best asset How to track progress -- and focus on goals How to create your own niche in the marketplace How to manage money, people, and time FINDING OUT -- knowing your customers, and your marketplace: How to sell -- even if you're a non-salesperson The advantages and disadvantages of direct marketing, advertising and publicity Understanding the sales cycle and maximizing profit GROWING UP -- the keys to managed change and growth: Why growth is costly, but worth it How to change with your business When to sell the business -- and for how much Strategies for moving on -- and attacking the next challenge Whether you're just thinking about starting a business, or have already taken the plunge, Make It Your Business is an essential resource you can use daily. Complete with information on obtaining financing, a concise guide to interviewing potential employees, and long-term planning tools, it will ease your company's growing pains while helping you build the business of your dreams.

Now you can join the hundreds of thousands of salespeople who have followed Stephen Schiffman's advice and watch your performance soar. Schiffman lets you in on the industry's best-kept secrets.Learn how to convert leads to sales, motivate yourself and motivate others, give killer presentations, and keep your sense of humor.This new edition includes:New examples using the latest advances in sales presentation technologyUp-to-date cases of these successful habits in actionFive bonus habits showing readers how to overcome mistakes, set sales timetables, and reexamine processes to shore up weaknesses If you're a salesperson looking to succeed, this is the book for you!

"25 Sales Mistakes is essential for any professional or organization committed to sales excellence."--Michael A. Berman, Chief Operating Officer, Outside VenturesIn the newest edition of this valuable manual, Stephan Schiffman offers updated advice to salespeople about getting prospects and making the sale. It's not just what you do--it's what you don't do:Don't sell against a competitorDon't be satisfiedDon't stop getting ideasDon't use boilerplate proposalsDon't overuse e-mail The book also includes a new introduction and updated text. Schiffman offers salespeople the kind of advice--from listening to the client to following up on the sale--that has made him the best corporate sales trainer today. With Schiffman's book in their pocket, salepeople can avoid common blunders and make the sale.

Times are tough all over. Wall Street is shivering and consumer confidence is dropping like a rock. Yet it's possible for the enterprising salesperson to still gain prospects, sign new clients, and close the deal. All it takes is persistence, energy, some new thinking, and the advice of Stephan Schiffman, American's top corporate sales trainer. Schiffman shows you how to:Treat customers individuallyMake life easier for customers in bad timesShow that bad times won't last foreverReorient their thinking now to prepare for the future Across America, the sales landscape is changing swiftly. But even in an economic downturn, salespeople can survive?and thrive! The key to success is to learn how to sell when no one is buying.

In today’s sales environment, upselling is more than a “nice extra”—it’s an integral part of your sales pitch and possibly built into your quotas. So how can you do your best to maximize this important area of your job? In Upselling Techniques (That Really Work!), America’s #1 corporate sales trainer Stephan Schiffman gives you a complete system for developing and executing successful upselling plans for new and existing accounts—without pushing the envelope too far. This must-have guide includes time-tested strategies that help you: -Increase the size of your average sale -Develop a unique strategic plan for important customers -Position yourself as an irreplaceable business ally -Fend off the competition, hold on to the account…and expand its value over time! Upselling Techniques (That Really Work!) is the only book you need to boost sales, build relationships, and increase your bottom line.