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1000 tulosta hakusanalla Renee Duke

Amnesties, Accountability, and Human Rights

Amnesties, Accountability, and Human Rights

Renée Jeffery

University of Pennsylvania Press
2014
sidottu
For the last thirty years, documented human rights violations have been met with an unprecedented rise in demands for accountability. This trend challenges the use of amnesties which typically foreclose opportunities for criminal prosecutions that some argue are crucial to transitional justice. Recent developments have seen amnesties circumvented, overturned, and resisted by lawyers, states, and judiciaries committed to ending impunity for human rights violations. Yet, despite this global movement, the use of amnesties since the 1970s has not declined. Amnesties, Accountability, and Human Rights examines why and how amnesties persist in the face of mounting pressure to prosecute the perpetrators of human rights violations. Drawing on more than 700 amnesties instituted between 1970 and 2005, Renée Jeffery maps out significant trends in the use of amnesty and offers a historical account of how both the use and the perception of amnesty has changed. As mechanisms to facilitate transitions to democracy, to reconcile divided societies, or to end violent conflicts, amnesties have been adapted to suit the competing demands of contemporary postconflict politics and international accountability norms. Through the history of one evolving political instrument, Amnesties, Accountability, and Human Rights sheds light on the changing thought, practice, and goals of human rights discourse generally.
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Autofiction and Advocacy in the Francophone Caribbean

Autofiction and Advocacy in the Francophone Caribbean

Renee Larrier

University Press of Florida
2006
sidottu
Larrier breaks new ground in analyzing first-person narratives by five Francophone Caribbean writers - Joseph Zobel, Patrick Chamoiseau, Gisele Pineau, Edwidge Danticat, and Maryse Conde - that manifest distinctive interaction among narrators, protagonists, characters, and readers through a layering of voices, languages, time, sources, and identities. Employing the Martinican combat dance - danmye - as a trope, the author argues that these narratives can be read as testimony to the legacy of slavery, colonialism, and patriarchy that denied Caribbean people their subjectivity. In chapters devoted to Zobel, Chamoiseau, Pineau, Danticat, and Conde - who come from Martinique, Guadeloupe, and Haiti - Larrier probes the presence, construction, and strategy of the first-person narrator, which sometimes shifts within the text itself. Providing a perspective different from European travel literature, these texts deliberately position the ""I"" as a witness and/or performer who articulates experiences ignored or misinterpreted by sojourners' more widely circulated chronicles. While not purporting to speak for others, the ""I"" is concerned with transmitting what he or she saw, heard, experienced, or endured, therefore disrupting conventional representations of the Francophone Caribbean. Moreover, in modeling authenticity and agency, autofiction is also a form of advocacy.
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The Necromantics

The Necromantics

Renée Fox

OHIO STATE UNIVERSITY PRESS
2023
sidottu
The Necromantics dwells on the literal afterlives of history. Reading the reanimated corpses--monstrous, metaphorical, and occasionally electrified--that Mary Shelley, Robert Browning, Charles Dickens, W. B. Yeats, Bram Stoker, and others bring to life, Ren e Fox argues that these undead figures embody the present's desire to remake the past in its own image. Fox positions "necromantic literature" at a nineteenth-century intersection between sentimental historiography, medical electricity, imperial gothic monsters, and the Irish Literary Revival, contending that these unghostly bodies resist critical assumptions about the always-haunting power of history. By considering Irish Revival texts within the broader scope of nineteenth-century necromantic works, The Necromantics challenges Victorian studies' tendency to merge Irish and English national traditions into a single British whole, as well as Irish studies' postcolonial efforts to cordon off a distinct Irish canon. Fox thus forges new connections between conflicting political, formal, and historical traditions. In doing so, she proposes necromantic literature as a model for a contemporary reparative reading practice that can reanimate nineteenth-century texts with new aesthetic affinities, demonstrating that any effective act of reading will always be an effort of reanimation.
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When the Devil Knocks

When the Devil Knocks

Renée Alexander Craft

Ohio State University Press
2016
pokkari
Despite its long history of encounters with colonialism, slavery, and neocolonialism, Panama continues to be an under-researched site of African Diaspora identity, culture, and performance. To address this void, Renee Alexander Craft examines an Afro-Latin Carnival performance tradition called Congo as it is enacted in the town of Portobelo, Panamathe nexus of trade in the Spanish colonial world. In "When the Devil Knocks: The Congo Tradition and the Politics of Blackness in Twentieth-Century Panama, "Alexander Craft draws on over a decade of critical ethnographic research to argue that Congo traditions tell the story of "cimarronaje," charting self-liberated Africans triumph over enslavement, their parody of the Spanish Crown and Catholic Church, their central values of communalism and self-determination, and their hard-won victories toward national inclusion and belonging."""When the Devil Knocks" analyzes the Congo tradition as a dynamic cultural, ritual, and identity performance that tells an important story about a Black cultural past while continuing to create itself in a Black cultural present. This book examines Congo within the history of twentieth century Panamanian "etnia negra" culture, politics, and representation, including its circulation within the political economy of contemporary tourism."
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The Necromantics: Reanimation, the Historical Imagination, and Victorian British and Irish Literature

The Necromantics: Reanimation, the Historical Imagination, and Victorian British and Irish Literature

Renée Fox

OHIO STATE UNIVERSITY PRESS
2025
nidottu
Winner, 2025 Sonya Rudikoff Award for the best first book in Victorian StudiesHonorable Mention, 2023 North American Victorian Studies Association First Book Prize Honorable Mention, American Council for Irish Studies Donald Murphy Prize for Distinguished First BookThe Necromantics dwells on the literal afterlives of history. Reading the reanimated corpses--monstrous, metaphorical, and occasionally electrified--that Mary Shelley, Robert Browning, Charles Dickens, W. B. Yeats, Bram Stoker, and others bring to life, Ren e Fox argues that these undead figures embody the present's desire to remake the past in its own image. Fox positions "necromantic literature" at a nineteenth-century intersection between sentimental historiography, medical electricity, imperial gothic monsters, and the Irish Literary Revival, contending that these unghostly bodies resist critical assumptions about the always-haunting power of history. By considering Irish Revival texts within the broader scope of nineteenth-century necromantic works, The Necromantics challenges Victorian studies' tendency to merge Irish and English national traditions into a single British whole, as well as Irish studies' postcolonial efforts to cordon off a distinct Irish canon. Fox thus forges new connections between conflicting political, formal, and historical traditions. In doing so, she proposes necromantic literature as a model for a contemporary reparative reading practice that can reanimate nineteenth-century texts with new aesthetic affinities, demonstrating that any effective act of reading will always be an effort of reanimation.
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Meet Behind Mars

Meet Behind Mars

Renee Simms

Wayne State University Press
2018
nidottu
Explores the bonds of family, neighbors, lovers,and friends as they are tested in new environments.""I feel like I can’t tell one story about a giant mustard penis because it’s not about a mustard penis only, but about all of these incidents together, in context, and through time.""So begins the title story in Renee Simms’s debut short story collection, Meet Behind Mars—a revealing look at how geography,memory, ancestry, and desire influence our personal relationships.In many of her stories, Simms exposes her own interest in issues concerning time and space. For example, in ""Rebel Airplanes,"" an L.A. engineer works by day on city sewers and by night on R-C planes that she yearns to launch into thecosmos. The character-driven stories in Meet Behind Mars offer beautiful insight into the emotional lives of caretakers, auto workers, dancers, and pawn shop employees. In ""High Country,"" a frustrated would-be novelist considers ditching her family in the middle of the desert. In ""Dive,"" an adoptee returns to her adoptive home, still haunted by histories she does not know. Simms writes from the voice of women and girls who struggle under structural oppression and draws from the storytelling tradition best represented by writers like Edward P. Jones, whose characters have experiences that are specific to black Americans living in the late twentieth and twenty-first centuries. One instance of this is in ""The Art of Heroine Worship,"" in which black families integrate into a white suburb of Detroit in the 1970s.The stories in this collection span forty years and two continents, and range in structure from epistolary to traditionally structured realism, with touches of absurdity, humor, and magic. Meet Behind Mars will appeal toreaders interested in contemporary literary fiction.
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Selling to Anyone Over the Phone

Selling to Anyone Over the Phone

Renee Walkup; Sandra Mckee

Amacom
2010
nidottu
It’s a fact: more and more organizations are scaling back on their in-the-field sales operations. Today’s sales pros have to build relationships and close deals over the phone in less time than ever before. This fully updated second edition of Selling to Anyone Over the Phone is the salesperson’s ready-reference guide for generating the kind of product excitement that will ensure callbacks, partnering with gatekeepers and decision makers using personality-matching techniques, and generally boosting success rates.Including new chapters on using advanced technology (e.g., webinars and teleconferencing) and selling to customers from other cultures and countries, this revised edition features trust-building tips, an invaluable appendix on handling customer com plaints, new sample call dialogs, and all the specific, tactical techniques readers need to develop truly exceptional phone skills that will win over even the most reluctant customers.
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Voices of Diversity

Voices of Diversity

Renee Blank; Sandra Slipp

Amacom
1994
nidottu
"The ideal of a harmonious and diverse workplace has been given much lip service, but the daily realities of working with people who are not like you have proven to be difficult. Featuring ""voices"" (actual comments from members of diverse groups), this book reveals how individuals feel about their treatment and their relationships on the job. By listening to the ""voices,"" readers will learn to understand what it means to be ""the other"" and so improve communication, morale, and productivity. The range covered is extraordinary: African-Americans, Asian-Americans, Latinos, recent immigrants, disabled workers, gays and lesbians, young and old workers, women, white males. For each group, the book provides: (1) background on the culture and values of that group (2) honest comments from members of the group and a synthesis of the group's most common problems (3) typical scenarios where supervisors and co-workers from diverse groups often hit communication barriers (4) explanations of what went wrong in each situation and how to correct it Many people want to communicate with others, but don't know how. Voices will help them understand diversity not as an academic concept, but as a human reality."
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Customer Service Management Training 101

Customer Service Management Training 101

Renee Evenson

Amacom
2011
pokkari
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as "Customer Service Training 101", this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, "Customer Service Management Training 101" covers essential topics, including: Planning and goal setting; Time management; Team development; Conflict resolution; Providing feedback; Monitoring performance; Conducting meetings; Managing challenges; Listening; and, Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.
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Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results

Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results

Renée Evenson

Amacom
2012
nidottu
Let’s face it, dealing with customers isn’t easy. They aren’t always right—or even pleasant—but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensible reference makes it easy for readers to assess the circumstances, find the appropriate response, and confidently deliver satisfaction to every customer. In addition, readers will learn how to incorporate language into their daily routine that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation. Every chapter includes helpful Do This! sample scenarios that bring the phrases to life as well as Why This Works sections that provide detailed explanations. Practical and insightful, Powerful Phrases for Effective Customer Service ensures that employees will never again be at a loss for words when dealing with customers.
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Customer Service Training 101

Customer Service Training 101

Renee Evenson

Amacom
2018
nidottu
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in:Creating positive first impressionsSpeaking and writing effectivelyListening attentivelyIdentifying needsMaking customers feel valuedConfidently handling customer complaintsYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.
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Voice Power: Using Your Voice to Captivate, Persuade, and Command Attention

Voice Power: Using Your Voice to Captivate, Persuade, and Command Attention

Renee Grant-Williams

AMACOM
2002
nidottu
"Ever wonder what makes us buy from a certain salesperson or prefer one TV news announcer over another? In each case, a human voice is subtly captivating our ear and commanding our attention. Now celebrity voice coach Renee Grant-Williams reveals the trade secrets behind those persuasive voices and shows readers how to apply positive vocal techniques to business and personal situations. Much more than a guide to proper breathing or voice projection, this is a life-altering ""owner's manual"" to unleashing and directing the powers of communication within one's speaking voice. By exploring the rich connections between singing and speaking, Grant-Williams helps readers: * Evaluate their ""VoicePower"" quotients * Literally breathe new life into their voices * Tap the amazing power of consonants--and silence * Deliver sales pitches virtually guaranteed to sell * Turn a voice mail message (incoming or outgoing) into a personal calling card * Become more confident, persuasive presenters and public speakers."
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Tantur

Tantur

Renée Roden

Liturgical Press
2025
pokkari
Discover the spirit and story of Tantur, the ecumenical institute located in the outskirts of Jerusalem, where scholars have been gathering for decades to pray and work together in the search for Christian unity. On a hill between Jerusalem and Bethlehem, between East and West, in the meeting point–and sometimes sticking point–between cultures, religions, and political conflict, there is a small hilltop: Tantur. In this compelling account, journalist Renée Roden tells the story of this hilltop, its people, and the people trying to forge unity in the birthplace of Christianity, even as the defining conflict of the twentieth century began fracturing the land beneath them. It is a chronicle of the church on pilgrimage, and of learning to walk together on the journey of salvation history. It is a story of the universal church, according to one small hilltop. Tantur the place has a long history, but the modern complex on its summit was founded by Pope Paul VI in 1965 after Second Vatican Council ended. Later the institute was entrusted to a Catholic priest, president of the University of Notre Dame, with the responsibility of bringing Paul VI’s vision of a meeting place between East and West, between Christian theologians of all traditions to completion—an image of hope that remains in the distance.
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States of Rage

States of Rage

Renee R. Curry

New York University Press
1996
sidottu
States of Rage permeate our culture and our daily lives. From the anti-Catholic protests of ACT-UP to the political posturing of Al Sharpton, from the LA Riots to anti-abortion gunmen murdering clinic personnel, the unleashing of rage, marginalized or institutional, has translated into dead bodies on our campuses and city streets, in our public buildings and in our homes. Rage seems to have gained a currency in the past decade which it previously did not possess. Suddenly we appear willing to employ it more often to describe our own or others' mental states or actions. Rage succinctly describes an ongoing emotional state for many residents and citizens of the United States and elsewhere. States of Rage gathers for the first time a critical mass of writing about rage--its function, expression, and utilities. It examines rage as a cultural phenomenon, delineating its use and explaining why this emotional state increasingly intrudes into our social, artistic, and academic existences. What is the relationship between rage and power(lessness)? How does rage relate to personal or social injustice? Can we ritualize rage or is it always spontaneous? Finally, what provokes rage and what is provocative about it? Essays shed light on the psychological and social origins of rage, its relationship to the self, its connection to culture, and its possible triggers. The volume includes chapters on violence in the workplace, the Montreal massacre, female murderers, the rage of African- American filmmakers, rage as a reaction to persecution, the rage of AIDS activists, class rage, and rage in the academy.
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States of Rage

States of Rage

Renee R. Curry

New York University Press
1996
pokkari
States of Rage permeate our culture and our daily lives. From the anti-Catholic protests of ACT-UP to the political posturing of Al Sharpton, from the LA Riots to anti-abortion gunmen murdering clinic personnel, the unleashing of rage, marginalized or institutional, has translated into dead bodies on our campuses and city streets, in our public buildings and in our homes. Rage seems to have gained a currency in the past decade which it previously did not possess. Suddenly we appear willing to employ it more often to describe our own or others' mental states or actions. Rage succinctly describes an ongoing emotional state for many residents and citizens of the United States and elsewhere. States of Rage gathers for the first time a critical mass of writing about rage--its function, expression, and utilities. It examines rage as a cultural phenomenon, delineating its use and explaining why this emotional state increasingly intrudes into our social, artistic, and academic existences. What is the relationship between rage and power(lessness)? How does rage relate to personal or social injustice? Can we ritualize rage or is it always spontaneous? Finally, what provokes rage and what is provocative about it? Essays shed light on the psychological and social origins of rage, its relationship to the self, its connection to culture, and its possible triggers. The volume includes chapters on violence in the workplace, the Montreal massacre, female murderers, the rage of African- American filmmakers, rage as a reaction to persecution, the rage of AIDS activists, class rage, and rage in the academy.
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Elizabeth Bowen

Elizabeth Bowen

Renee Carine Hoogland

New York University Press
1994
sidottu
Immensely popular during her lifetime, the Ango-Irish writer Elizabeth Bowen (1899-1973) has since been treated as a peripheral figure on the literary map. If only in view of her prolific outputten novels, nearly eighty short stories, and a substantial body of non- fictionBowen is a noteworthy novelist. The radical quality of her work, however, renders her an exceptional one. Surfacing in both subject matter and style, her fictions harbor a subversive potential which has hitherto gone unnoticed. Using a wide range of critical theories-from semiotics to psychoanalysis, from narratology to deconstruction-this book presents a radical re-reading of a selection of Bowen's novels from a lesbian feminist perspective. Taking into account both cultural contexts and the author's non-fictional writings, the book's main focus is on configurations of gender and sexuality. Bowen's fiction constitutes an exploration of the unstable and destabilizing effects of sexuality in the interdependent processes of subjectivity and what she herself referred to as so-called reality.
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Elizabeth Bowen

Elizabeth Bowen

Renee Carine Hoogland

New York University Press
1994
pokkari
Immensely popular during her lifetime, the Ango-Irish writer Elizabeth Bowen (1899-1973) has since been treated as a peripheral figure on the literary map. If only in view of her prolific outputten novels, nearly eighty short stories, and a substantial body of non- fictionBowen is a noteworthy novelist. The radical quality of her work, however, renders her an exceptional one. Surfacing in both subject matter and style, her fictions harbor a subversive potential which has hitherto gone unnoticed. Using a wide range of critical theories-from semiotics to psychoanalysis, from narratology to deconstruction-this book presents a radical re-reading of a selection of Bowen's novels from a lesbian feminist perspective. Taking into account both cultural contexts and the author's non-fictional writings, the book's main focus is on configurations of gender and sexuality. Bowen's fiction constitutes an exploration of the unstable and destabilizing effects of sexuality in the interdependent processes of subjectivity and what she herself referred to as so-called reality.
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