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1000 tulosta hakusanalla Nigel Pascoe
SHORTLISTED FOR THE COSTA NOVEL AWARDA RICHARDJUDY BOOK CLUB PICKHe had always been scared of flying.
2012: Edward, a diplomat held hostage for eleven years in an Afghan cave, returns to London to find his wife is dead, and in her place is an unnerving double - his daughter, now grown up. Numb with grief, he attempts to re-build his life and answer the questions that are troubling him. Was his wife's death an accident? Who paid his ransom?
The coaching/mentoring approach is probably the most effective way of helping others to achieve optimum performance in the workplace. Dr MacLennan's book covers the entire subject from basic skills to designing and implementing a tailor-made coaching and mentoring system. He starts by explaining the nature of achievement and the factors that determine it, and then introduces a seven-stage model that will enable managers and supervisors to encourage their people to develop their skills. He examines the problems commonly encountered and shows how to overcome them or, in some cases, turn them to positive account. The book is interactive throughout, using cartoons, humour, self-assessment questions, case studies and illustrations to reinforce the text. A particularly valuable feature is a set of checklists that together summarize the key elements involved. Coaching and Mentoring is, quite simply, a comprehensive manual of the best methods known today of helping people to succeed.
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization and clarifies the business case for customer satisfaction. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!
Executives are under enormous pressure to meet stakeholder expectations regarding the prevention of fraud and corruption. However, the drive to demonstrate that they are complying with legislative requirements and high principles has, in many cases, overshadowed the need to deal with the problem itself. As a result, fraud and corruption remain a significant unmanaged source of risk for many organizations. Drawing on experiences across Europe, America and Australia, Iyer and Samociuk give you the tools to establish an effective and far-reaching anti-fraud and corruption programme. Included is a compendium of techniques for assessing the true risk of fraud and corruption, reducing those risks and using health checks to provide early warnings. Also included is The Tightrope, A Story of Fraud and Corruption...which takes the reader from first suspicions through crisis and finally recovery in a vivid and instructive style, covering the lessons in the main text. This new book is a must-read for all those responsible for the prevention of fraud and corruption, risk management, corporate compliance, corporate responsibility and governance.
The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill; Jim Alexander
Gower Publishing Ltd
2006
sidottu
Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the reader step-by-step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. The research process is explained in detail, including questionnaire design, analysis and reporting, but the book also covers other elements of an effective customer satisfaction process. These include project planning, communicating with customers before, during and after the survey, as well as providing internal feedback and taking effective action to address issues raised by the survey. There is also comprehensive coverage of loyalty measurement methodologies as well as the satisfaction-profit chain and associated modelling and forecasting techniques.
This study follows on from Yate's standard work Buildings, Faith and Worship: the Liturgical Arrangement of Anglican Churches 1600-1900 (OUP 1991, revised edition 2000) and Liturgical Space in Western Europe since the Reformation (Ashgate, 2008) to provide the first detailed study of Scottish post-Reformation church interiors for fifty years. In the intervening period many of the buildings described by George Hay have been demolished, converted to non-ecclesiastical use or liturgically reordered. However, this study goes further to include many surviving examples not noted by Hay, and extends his work further into the nineteenth century, with a detailed study of buildings up to 1860, and with a more general consideration of later nineteenth and early twentieth century church architecture in Scotland. The detailed study of developments in Scotland, especially those in the Presbyterian churches, are set in the context of comparative developments in other parts of Britain and Europe, especially those in the Reformed churches of the Netherlands and Switzerland to create a groundbreaking new study by an established author.
An extension of Turner's conclusions in volume 3 of Moulton's Grammar of New Testament Greek. A positive contribution to the permanent meaning of controversial passages in the New Testament.
The thought of Emmanuel Levinas is of increasing importance for those working in the diverse fields of phenomenology and continental philosophy, French studies, Jewish studies, ethics, politics and religious studies. In this book, Nigel Zimmermann gives proper attention to the 'incarnate' aspect of the ‘other’ in Levinas’ work, providing a theological reading that explores the basic strands of Levinas’ thinking regarding the concrete nature of human living. Human communities, in which politics inevitably plays a crucial role, may learn much from the theological shape of Levinas’ philosophy. In all his writings, Levinas cannot be understood apart from his roles as a Talmudic commentator and as a radical thinker who suffered personally under the shadow of the Holocaust.
The thought of Emmanuel Levinas is of increasing importance for those working in the diverse fields of phenomenology and continental philosophy, French studies, Jewish studies, ethics, politics and religious studies. In this book, Nigel Zimmermann gives proper attention to the 'incarnate' aspect of the ‘other’ in Levinas’ work, providing a theological reading that explores the basic strands of Levinas’ thinking regarding the concrete nature of human living. Human communities, in which politics inevitably plays a crucial role, may learn much from the theological shape of Levinas’ philosophy. In all his writings, Levinas cannot be understood apart from his roles as a Talmudic commentator and as a radical thinker who suffered personally under the shadow of the Holocaust.
Nigel Zimmermann presents critical reflections from leading Catholic prelates and scholars on the significance of the Second Vatican Council fifty years after it began. These include two senior Cardinals, one of whom is the head of the Congregation of Bishops and the other a member of Pope Francis' new advisory body on reforming the Roman Curia, as well as Prefect of the Secretariat for the Economy. Together with thinkers from North America, the UK, Rome and Australia, they take up key themes from the Conciliar documents and assess the reception of the Council half a century on from its inception. In doing so, they open up new avenues for thinking through the authentic witness and teaching of the most important ecclesiastical event of the twentieth century. These avenues include discussion of themes such as the liturgy, communio, the Council in its historical context, the role of the laity, communicating the Council in a social media world, and the task of mission in the future. This volume marks a turning point in the Council's reception in the wider Church.
Nigel Zimmermann presents critical reflections from leading Catholic prelates and scholars on the significance of the Second Vatican Council fifty years after it began. These include two senior Cardinals, one of whom is the head of the Congregation of Bishops and the other a member of Pope Francis' new advisory body on reforming the Roman Curia, as well as Prefect of the Secretariat for the Economy. Together with thinkers from North America, the UK, Rome and Australia, they take up key themes from the Conciliar documents and assess the reception of the Council half a century on from its inception. In doing so, they open up new avenues for thinking through the authentic witness and teaching of the most important ecclesiastical event of the twentieth century. These avenues include discussion of themes such as the liturgy, communio, the Council in its historical context, the role of the laity, communicating the Council in a social media world, and the task of mission in the future. This volume marks a turning point in the Council's reception in the wider Church.
Playwright and novelist Nigel Williams's stage adaptation of William Golding's story was first professionally produced by the Royal Shakespeare Company at Stratford-upon-Avon in July 1995. 'Remarkably true to the novel in spirit . . . the theatre lends itself particularly well to the ritualistic aspects of the story - chanting, dancing, marching, forming a circle round the victim, stamping out a fire . . . You end up feeling you have seen a fable of infinite implications enacted in a little room.' Sunday TelegraphThis special acting edition, particularly suitable for schools and amateur groups, contains the full playtext as well as notes on staging, a full properties list and lighting and sound cues.
'Formerly, he thinks to himself, an artist took real people and transformed them into painted ones: how much finer and more satisfying is the modern method of assuming that people are not real at all, only self-painted, and of proceeding to make them real by giving them new selves based on the best-available theories of human nature...'In Nigel Dennis's 1955 novel - instantly acclaimed as a satirical masterpiece - a long-empty country house is reopened by Captain Mallet, his wife, and his dashing son Beaufort. Their task is to prepare for the annual summer conference of 'The Identity Club': a group of psychologists firmly of the view that people can be instructed as to who they really are and, consequently, persuaded to do well-nigh anything.'I have read no novel published during the last fifteen years with greater pleasure and admiration.' W.H. Auden, 1955 'One of the funniest, most intelligent and far-reaching pieces of satire.' Times
'Everyone who now remembers Nigel Dennis thinks that his first novel was Cards of Identity (1955). But in fact he had already written Boys and Girls Come Out to Play (1949)... what I recall liking so much about it was first the story of a young man's emergence from the dark tunnel of his childhood, with the discovery that there are drugs to control the epilepsy that has kept him imprisoned, and then the account of his first glorious summer of freedom... in an unnamed but famously picturesque north European city... What caught my imagination was Dennis's ability both to enjoy the brightness of this little arena of casual pleasure and to go with the waiters and skivvies into the backstage world of dark kitchens and hard labour that frames and sustains it.' Michael Frayn, Guardian
A House in Order was Nigel Dennis's third and final novel, first published in 1966. 'A quizzical pleasure... This civilized conundrum is about a nameless man captured in a timeless war in an anonymous country who manages to survive in a greenhouse, where he is most protected as well as most exposed... An antiseptic little man, a cartographer by profession, a horticulturist by avocation, he spends a first night in an abandoned, mucky greenhouse and is very happy to be permitted to stay on there, tending his 283 plants... However he lives in the fear that every day will be his last...' Kirkus Review 'A parable of human anguish raised to an existential level.' Time 'A haunting allegory that has influenced my writing.' Diane Johnson (Lulu in Marrakech, Le Divorce)
Beginning Classical Guitar is the ultimate method for students of all ages, ideal for use in individual or group lessons, as well as for self-taught players. It provides a concise, easy-to-follow introduction to both the classical guitar techniques and music notation required to reach Grade 1 (early elementary level), supporting all major exam syllabuses. With helpful diagrams, exciting backing tracks to bring practice to life and demonstration audio recorded by Nigel himself, this book is sure to motivate all aspiring classical guitarists to start playing.
