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Customer Experience Management

Customer Experience Management

Brooke R. Envick

Createspace Independent Publishing Platform
2015
nidottu
Customer Experience Management (CXM) is a fairly straight forward and simple, yet comprehensive means of auditing your customer's entire experience. It is a process that addresses the full spectrum of their wants and needs. There are several intersecting messages, product or service features, opinions, and emotions felt along the way. You want your customers to view your business as a value to them, which results in being more profitable, being better aligned strategically within the market, and helping to ensure sustainability. Research suggests that businesses who offer the best customer experiences have lower customer churn and more customer referrals.
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The Littlest Airplane

The Littlest Airplane

Brooke Hartman

West Margin Press
2022
sidottu
A rhyming picture book about how sometimes it’s not the biggest, strongest, or the fastest, but the littlest who can get the job done!"Charming, entertaining, and original, The Littlest Airplane is an especially and unreservedly recommended addition to family, daycare center, preschool, elementary school, and community library picture book collections for children ages 4-7."—Midwest Book Review"This is a really cute story about a plane that is smaller than all the others. He feels inferior because he can’t do what the big planes can. But when people get stuck in a storm and call for help, the big planes are too big to land to rescue the people, the little plane can reach them and he saves them. The illustrations were cute; I love the expressiveness of the planes. . . 4 stars."—Youth Services Book Review"The text clearly stands out against Joseph's wonderful illustrations, which work in tandem with the text to convey exactly what's happening in the story. These scenes are big and colorful, making it easy to see all aspects of the picture, even from a distance—perfect for story hours. . . Altogether, Hartman has created another wonderful ride of a story. A great rhyming read aloud for little learners to introduce different types of planes and spot light the oft-forgotten bush plane."—School Library Journal"The story told in lilting rhyming text is brought to life in colorful illustrations featuring personified airplanes with expressive faces and beautiful Alaskan scenery. Facts about bush planes and a labeled diagram of a plane appear in the back pages. Young children identify with being small and wanting to be important. They will recognize this story as a good companion to The Little Engine That Could."—Children's Literature Comprehensive Database“Alaska Northwest Books wings into spring with... The Littlest Airplane by Brooke Hartman, illus. by John Joseph, in which a storm necessitates calling a mighty little bush plane to rescue people stuck on a mountain in the snow.”—Publishers Weekly, Spring 2022 Children’s Sneak PreviewsAt a landing strip in the far north, a little bush plane watches quietly as bigger, stronger, faster planes take off for adventure. But when a storm hits and hikers are stranded on the mountain, who will come to the rescue?Told in rhyming verse with bright illustrations, The Littlest Airplane soars high with heart and excitement.
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Dream Flights on Arctic Nights

Dream Flights on Arctic Nights

Brooke Hartman

West Margin Press
2022
nidottu
Follow a child's dreamy flight through the Arctic and discover the animals that live there, from the wolves prowling through the snow to the goats and sheep leaping across mountains, to walrus and sea lions lying on icebergs. Children's Book Review, Best Picture Books of 2019 "Dramatic rhythm, matched by spectacular linocut illustrations with black backgrounds, glowing colors, and exaggerated perspectives that suggest a surreal dream world. The child has beige skin and dark hair and eyes. The setting is indicated by the title and arctic wildlife and by a simple map of the Arctic Ocean on the wall of the child's cozy bedroom. This stunning interpretation of a fascinating region soars with polished poetry and striking, memorable art."—Kirkus Reviews, Starred Review "The deep desire to fly inspires a child's Alaskan dream in this lushly illustrated rhyming book. . . The simple rhymes match well with the linocut illustrations by Zerbetz, whose thick lines give dimension to colorful stars and beasts. The images seem to leap from the page."—WSU Magazine At night, just as the moon climbs high, I make a wish that I could fly. Told in singsong rhymes and colorfully illustrated with gorgeous linocut art, Dream Flights on Arctic Nights is a beautiful bedtime story for children to explore the Arctic before drifting off to sleep.
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Little Narwhal Lost

Little Narwhal Lost

Brooke Hartman

West Margin Press
2024
sidottu
Inspired by a true story of how a young narwhal finds himself a new family to love and accept him—a pod of beluga whales!Little Narwhal is lost. After a big storm hits, he wanders the ocean alone, in search of a community to belong to. Eventually he finds other whales . . . but these whales don’t look like him at all! Will they welcome him into their family?From the same team behind the bestselling book Dream Flights on Arctic Nights, this story is told in lyrical text accompanied by gorgeously colored linocut art. Also included at the back are facts about narwhals, including the real story about the narwhal who is adopted by beluga whales.
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Little Narwhal Lost

Little Narwhal Lost

Brooke Hartman

West Margin Press
2024
nidottu
Inspired by a true story of how a young narwhal finds himself a new family to love and accept him—a pod of beluga whales!Little Narwhal is lost. After a big storm hits, he wanders the ocean alone, in search of a community to belong to. Eventually he finds other whales . . . but these whales don’t look like him at all! Will they welcome him into their family?From the same team behind the bestselling book Dream Flights on Arctic Nights, this story is told in lyrical text accompanied by gorgeously colored linocut art. Also included at the back are facts about narwhals, including the real story about the narwhal who is adopted by beluga whales.
Vertaile hintoja
The Littlest Airplane

The Littlest Airplane

Brooke Hartman

West Margin Press
2022
nidottu
A rhyming picture book about how sometimes it’s not the biggest, strongest, or the fastest, but the littlest who can get the job done!"Charming, entertaining, and original, The Littlest Airplane is an especially and unreservedly recommended addition to family, daycare center, preschool, elementary school, and community library picture book collections for children ages 4-7."—Midwest Book Review"This is a really cute story about a plane that is smaller than all the others. He feels inferior because he can’t do what the big planes can. But when people get stuck in a storm and call for help, the big planes are too big to land to rescue the people, the little plane can reach them and he saves them. The illustrations were cute; I love the expressiveness of the planes. . . 4 stars."—Youth Services Book Review"The text clearly stands out against Joseph's wonderful illustrations, which work in tandem with the text to convey exactly what's happening in the story. These scenes are big and colorful, making it easy to see all aspects of the picture, even from a distance—perfect for story hours. . . Altogether, Hartman has created another wonderful ride of a story. A great rhyming read aloud for little learners to introduce different types of planes and spot light the oft-forgotten bush plane."—School Library Journal"The story told in lilting rhyming text is brought to life in colorful illustrations featuring personified airplanes with expressive faces and beautiful Alaskan scenery. Facts about bush planes and a labeled diagram of a plane appear in the back pages. Young children identify with being small and wanting to be important. They will recognize this story as a good companion to The Little Engine That Could."—Children's Literature Comprehensive Database“Alaska Northwest Books wings into spring with... The Littlest Airplane by Brooke Hartman, illus. by John Joseph, in which a storm necessitates calling a mighty little bush plane to rescue people stuck on a mountain in the snow.”—Publishers Weekly, Spring 2022 Children’s Sneak PreviewsAt a landing strip in the far north, a little bush plane watches quietly as bigger, stronger, faster planes take off for adventure. But when a storm hits and hikers are stranded on the mountain, who will come to the rescue?Told in rhyming verse with bright illustrations, The Littlest Airplane soars high with heart and excitement.
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Dream Flights on Arctic Nights

Dream Flights on Arctic Nights

Brooke Hartman

Graphic Arts Books
2019
sidottu
Follow a child's dreamy flight through the Arctic and discover the animals that live there, from the wolves prowling through the snow to the goats and sheep leaping across mountains, to walrus and sea lions lying on icebergs. Children's Book Review, Best Picture Books of 2019 "Dramatic rhythm, matched by spectacular linocut illustrations with black backgrounds, glowing colors, and exaggerated perspectives that suggest a surreal dream world. The child has beige skin and dark hair and eyes. The setting is indicated by the title and arctic wildlife and by a simple map of the Arctic Ocean on the wall of the child's cozy bedroom. This stunning interpretation of a fascinating region soars with polished poetry and striking, memorable art."—Kirkus Reviews, Starred Review "The deep desire to fly inspires a child's Alaskan dream in this lushly illustrated rhyming book. . . The simple rhymes match well with the linocut illustrations by Zerbetz, whose thick lines give dimension to colorful stars and beasts. The images seem to leap from the page."—WSU Magazine At night, just as the moon climbs high, I make a wish that I could fly. Told in singsong rhymes and colorfully illustrated with gorgeous linocut art, Dream Flights on Arctic Nights is a beautiful bedtime story for children to explore the Arctic before drifting off to sleep.
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Dandelions on the Road

Dandelions on the Road

Brooke Williams

Createspace Independent Publishing Platform
2015
nidottu
Twelve men...one woman...plenty of dandelions. Eva Merida has her life in order. She loves her job at the Furry Friends Rescue League and has a loving, supportive family. But she's still missing that one special person to stand by her side. When she comes in third place on the local TV version of "The Bachelor," entitled Accept this Dandelion, she nearly loses all hope for romance. Fortunately, the TV station decides to do a second season of the dating show...and they name Eva as the Bachelorette With a plethora of dating mishaps recorded for TV, Eva finds herself falling for several men at once...including the show's host. Will she find love at last or simply embarrass herself in front of the entire city?
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Flash Point

Flash Point

Brooke Blaine

Createspace Independent Publishing Platform
2015
pokkari
Katherine Shaw.Rich girl? Check.Spoiled and obstinate?Check.A sexy fireball who pushes every button ex-SEAL Jason Garrett has?That was not listed on the dossier he receives when he's assigned as one of her bodyguards. The last thing he ever expected was that his tempting client would prove to be more sinful and dangerous than those he's protecting her from. It's been five years since a family tragedy tilted her world off its axis, and Katherine Shaw still relives the nightmares of that night. She escaped.The danger should've been over. She couldn't have been more wrong. When her father, a prominent Justice, receives a chilling death threat, her past comes hurtling into her present, along with Jason, the unshakeable protector her body can't seem to ignore. Their attraction would be forbidden even under the best circumstances. But as the threat draws near, the tension between the two of them rises, culminating in an explosive flash point that will blindside them both. Flash Point is a standalone romantic suspense novel.
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Dreams of a Promised Land: The continued chronicles of the Beauchamp family

Dreams of a Promised Land: The continued chronicles of the Beauchamp family

Brooke Stewart

Createspace Independent Publishing Platform
2015
nidottu
"Dreams of a Promised Land" is a continuation of a series that began with the novel "Crimes of a Guilty Land". The series follows the story of the Beauchamp family from the early nineteenth century. "Dreams of a Promised Land" takes the story from 1920 through the early 1970s."...The P-51 Mustang was in a full power dive. The airframe was shaking as it reached or most likely exceeded its maximum rated airspeed, but Adam Beauchamp was calm and focused as the new and revolutionary enemy Me262 jet fighter came within range. This was the moment he had trained for..."That moment in Adam Beauchamp's life seemed far removed from the simple and almost idyllic years when he was growing up in Leesburg, Florida. After being abandoned by his parents at a young age, he had been raised by a loving couple who taught him the basics of life. He had spent hours with his Uncle Vernon fishing on Lake Harris, and he had enjoyed so many whimsical and fun filled times with friends. During one Spring-time, at the age of fourteen, he spent some time in Micanopy, Florida. There he not only found his future vocation in life, but he also learned a thing or two about girls. But during his childhood years, Adam was also continually reminded of his being an African American boy. He was black, and he gradually came to learn that some people had bad feelings about him and his family. He became very aware that in fact some people had bad feelings about all of the black people. He experienced some of the racial prejudice and behavior of those times. He learned to be careful. His Uncle Vernon taught him to be 'respectful.' Adam learned humiliation. The novel is primarily the memoirs of Adam Beauchamp, a successful writer and the grandson of Brownie who was one of the principal characters in "Crimes of a Guilty Land". Young Adam is desperate to learn some background to his family, and in particular concerning his parents who had walked out of his life when he was very young. An unexpected call to visit his Grandfather Brownie in 1942 yields a treasure trove of information and starts Adam down a road of discovery. That road takes him through the world of Blues musicians in the Mississippi Delta and in the City of Memphis, and through war time service as a Tuskegee Airman. Then Adam enters the Civil Rights movement with unexpected results. Love, humor, historical background and tragedy are all discovered along the way.
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