Everyone in business wants to improve their performance. But how to choose between the bewildering number of ways in which success is measured? Do you choose cash flow, added value, operating ratios? - and what kind of profit measure suits your business? This book provides you with an easy-to-follow guide covering over 50 different measurements. It explains each measure's uses and describes the situations for which it is best suited, giving you the snags and merits.
The purpose of this introductory text is to help the interested reader to learn about and engage in critical study of the New Testament. It has been written for students and other lay people with no formal training in New Testament studies. Although it is not intended to be a 'popular' treatment - the kind of book that usually oversimplifies material and presents it so rapidly that it rarely challenges thoughtful readers - it avoids the technical language used in more advanced work. Its aim is to inform, not to convert; to educate, not to indoctrinate, and it has been designed for those willing to go beyond denominational or romantic approaches. First comes a general introduction to subjects important for understanding the settings of the New Testament writings. The three parts which follow deal with Jesus and the first three Gospels; Acts and Paul and his letters; and writings from times of oppression and controversy, the context in which the Fourth Gospel is studied. There are useful figures and diagrams to illustrate points relating to sources and style, and illustrations where these are relevant to the text. The result is a valuable resource book which will enjoy the widest possible use.
Be empowered to apply objective and effective administrative skills in the competitive marketplace with Leonard/Cassity's SUPERVISION: CONCEPTS AND PRACTICES OF MANAGEMENT, 14th EDITION. The text presents a framework of evidence-based foundational practices, applied in the rapidly-shifting context of today’s organizations. The authors draw on decades of firsthand business and community organization experience to present a practical toolbox of leadership competencies that are urgently needed on organizational frontlines. This comprehensive field guide for entry-level supervisors provides insights and strategies that address today’s most pressing challenges. The practical discussions and case examples in the text are complemented with live and virtual individual and team skill-building exercises, which give you opportunities to practice and polish essential supervisory competencies. Experiential learning activities will help you understand how you can help your employees succeed.
To all the young dreamers and the crime fighters from within! ~ Meet Constance Ann, age 6. Her best friend Mary Margaret, age 6 and a half and our tumbling genius Elliot, age 7. In truth, they were all exceptional geniuses living in Johnsville, Vermont solving mysteries and problems in the lives of the young children and sometime even the lives of the old ~ The Shawn Dog's Chocolate Chip Cookie Mystery Shall we meet them inside ~
Journey Across the stars and universe with four classical science fiction tales to excite and inspire your Imagination. 1.....Flame-Jewel of the Ancients. The tiny golden sphere, blazed with terrible energy, and spelled doom for the Galactic Empire. 2.....The Rebel of Valkyr. From the dark ages of space emerged the second Empire ruled by a child, a usurper, and a fool. 3.....The Rocketeers have Shaggy Ears. Someday there will be a Legend, from steamy Venus or arid Mars, building a great glory the men of Terra will choke with pride. 4.....Witch of the Demon Seas. A black Galleon is guided back to the lost Citadel of Xanthi, A tale of Corun the condemned pirate of Conahur and his lover, the Demon Witch! Classical science fiction from the masters of the genre!
This collection consists of works of fiction, selected poems and other thoughts I have had and decided to record since I retired from the practice of law some years ago. Initially, they were written for my own amusement, without an eye toward publication.
Trapped in Dream Valley, our three geniuses must find a way out of this nightmare dream and expose the mastermind behind kidnapping children into a not so friendly Wild West dream!
In Seattle to reunite Elliot with his father, the three families continue to enjoy their vacationing while Constance Ann and her two best friends, Mary Margaret & Elliot must find a way to save all the children in Seattle from losing their childhood years by the time reversal machine that immediately thrust all children into the state of adulthood!
Still on summer vacation, our young detectives from Vermont and their parents are on the last leg of their long trip ~ Hollywood! Mary Margaret has been kidnapped by party crashing teenagers! It's a race against time as Constance Ann & Elliot must face several obstacles in each studio as they search for their friend!
This book gives the inside story of a man searching for answers as to why his friend Shorty Shea was murdered by Charles Manson and other members of the Manson Family.
Offers an instructive look at the role modern telecommunications infrastructures play in promoting vibrant rural economies. The authors provide prescriptive policy recommendations for everyone concerned with rural economic development, from state and rural policymakers to telecommunications industry executives.
The end of the cold war does not necessarily mean the end of the social and political instability that can lead to low-intensity conflicts. This book provides fresh insights into a difficult subject by bringing together knowledgeable contributors who have the academic expertise, operational experience, and strategic perspective essential to underst
First published in 1966. The author examines the problems which face the teacher of Religious Education at the time of widespread doubt. He reviews studies of the formation of religious beliefs and attitudes in the young, and suggest a new strategy for the subject, whereby at each stage of education the teacher has a definite but limited aim, appropriate to the children with whom they have to teach.
First published in 1966. The author examines the problems which face the teacher of Religious Education at the time of widespread doubt. He reviews studies of the formation of religious beliefs and attitudes in the young, and suggest a new strategy for the subject, whereby at each stage of education the teacher has a definite but limited aim, appropriate to the children with whom they have to teach.
Offers an instructive look at the role modern telecommunications infrastructures play in promoting vibrant rural economies. The authors provide prescriptive policy recommendations for everyone concerned with rural economic development, from state and rural policymakers to telecommunications industry executives.
The end of the cold war does not necessarily mean the end of the social and political instability that can lead to low-intensity conflicts. This book provides fresh insights into a difficult subject by bringing together knowledgeable contributors who have the academic expertise, operational experience, and strategic perspective essential to underst
This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting. The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance.This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies. The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty. It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks.Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing.
This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting. The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance.This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies. The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty. It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks.Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing.
