Portrays the experiences and development of students as they commit themselves to community service during their college years.In Community Service and Higher Learning, Robert A. Rhoads examines the experiences of students as they commit themselves to community service during their college years. The author explores how a student's sense of self may be challenged through involvement in the lives of others within the context of community service relationships. Central to his "explorations of the self" is the role "caring" plays as a source of self understanding and identity development.Drawing upon classic symbolic interactionists such as George Herbert Mead as well as contemporary feminists such as Carol Gilligan and Nel Noddings, Rhoads suggests ways in which the self might be reconsidered with an ethic-of-care philosophy at its core. He argues that higher education ought to play a key role in fostering more relational and caring individuals and that community service offers a pedagogical opportunity for encouraging the development of more caring selves. He maintains that as society becomes increasingly complex, diverse, and potentially fragmented, caring becomes a more important facet of one's sense of self than perhaps ever before. It is only through an increasing concern for the other (the essence of caring) that one is able to bridge the relational barriers posed by the postmodern condition.
Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements – with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from "passive audiences" to "active players" businesses are moving away from "the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and uncovers the challenges, successes, and potential areas for improvement in delivering quality customer service.
Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements – with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from "passive audiences" to "active players" businesses are moving away from "the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and uncovers the challenges, successes, and potential areas for improvement in delivering quality customer service.
A unique resource for students and professors alike, this book reveals the important practical, educational, and emotional benefits provided by college programs that allow students to help others through service work in inner-city classrooms, clinics, and other challenging environments. Filled with vivid first-person reflections by students, Experiencing Service-Learning emphasizes learning by doing, getting into the field, sharing what one sees with colleagues, and interpreting what one learns. As the authors make clear, service-learning is not a spectator sport. It takes students ""away from the routines and comfort zones of lecture, test, term paper, exam"" and puts them into the world. Service-learning requires them to engage actively with cultures that may be unfamiliar to them and to be introspective about their successes and their mistakes. At the same time, it demands of their instructors ""something other than Power-Point slides or an eloquently delivered lecture,"" as no teacher can predict in advance the questions their students' experiences will raise. In service-learning, students and teacher must act together as a team of motivators, problem solvers, and change agents. While most of its personal vignettes come from service-learners who have worked as mentors in elementary schools, the book also includes a chapter in which coauthor Michele Gourley describes at length her experiences at a faith-based health clinic in Honduras. In offering such stories- along with a succinct introduction to basic concepts, an assessment of how service-learners can effect transformational change, and project examples- this text will not only prepare students for the adventures of service-learning but also aid professors and administrators tasked with developing service-learning courses and programs. Robert F. Kronick is a professor of educational psychology and counseling at the University of Tennessee–Knoxville and the author of Full Service Community Schools. Robert B. Cunningham is a professor emeritus of political science at the University of Tennessee–Knoxville. His books include Agendas and Decisions: How State Government Executives and Middle Managers Make and Administer Policy, coauthored with Dorothy F. Olshfski. Michele Gourley is a physician and public health professional with a background in rural community health and state health policy.
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.
Understand the basics of the Consul server and client architecture, and learn how to apply Consul for dynamic and secure service discovery, communication, and network connectivity automationKey FeaturesDiscover how Consul servers and clients operate to facilitate primary Consul use casesLearn how Consul dynamically and securely discovers and shares service data throughout the networkUtilize Consul to extend and secure network communications across multiple operating environmentsBook DescriptionWithin the elastic and dynamic nature of cloud computing, efficient and accurate service discovery provides the cornerstone for all communications. HashiCorp Consul facilitates this service discovery efficiently and securely, independent of the operating environment. This book will help you build a solid understanding of both the concepts and applications of HashiCorp Consul.You'll begin by finding out what you can do with Consul, focusing on the conceptual views of configuration samples along with Terraform code to expedite lab environment and hands-on experimentation, which will enable you to apply Consul effectively in your everyday lives. As you advance, you'll learn how to set up your own Consul cluster and agents in a single datacenter or location and understand how Consul utilizes RAFT and GOSSIP protocols for communication. You'll also explore the practical applications of primary Consul use cases, including communication flows and configuration and code examples. With that knowledge, you'll extend Consul across datacenters to discuss the applicability of multiple regions, multiple clouds, and hybrid cloud environments.By the end of this Consul book, you will have the tools needed to create and operate your own Consul cluster and be able to facilitate your service discovery and communication.What you will learnDeploy and configure a highly available multi-node Consul architectureImplement Consul service discovery across multiple servicesUtilize Consul to monitor and communicate service health statusConnect services securely across a range of environmentsLeverage your knowledge of the Consul service to automate network infrastructureExtend your Consul knowledge and connectivity across multiple environmentsWho this book is forIf you are a solutions architect, DevOps engineer, or anyone new to the cloud-native framework looking to get started with using Consul, then this book is for you. Knowledge of Terraform is helpful but not necessary. A basic understanding of networking and Kubernetes systems will help you get the most out of this book.
When Spenser's closest ally, Hawk, is brutally injured and left for dead while protecting bookie Luther Gillespie, Spenser embarks on an epic journey to rehabilitate his friend in body and soul. Hawk, always proud, has never been dependent on anyone. Now he is forced to make connections: to accept the medical technology that will ensure...
As Americans moved west into new lands being opened to settlement, their encounters with the Federal Government were both positive and negative. The land claim process involved the Land Office, an often unpleasant and costly experience. The other encounter was with the United States Postal Service, which could be both pleasant (news from home) and frustrating (no nearby office to provide service). These were the experiences of the first settlers of Missouri Territory. This book describes the process of establishing postal service in Territorial Missouri, 1804 to 1821. Postal routes, new post offices, service problems, and postmasters serving these establishing offices are described. This book is the first of its kind for the region that became the State of Missouri.
The Advent wreath is a powerful symbol that draws the attention of worshipers to the coming of Christ -- past, present, and future. But it can be a challenge to link this traditional element of Advent worship to the rest of the service, especially for those who follow the lectionary. Jarboe follows up his successful volume Services For The Advent Wreath with another collection of adaptable resources that place the Advent candles in the context of the day's scripture readings and make them a centerpiece of the worship celebration. There are complete orders of service based on each Cycle B lectionary text for every Sunday in Advent, as well as Christmas Eve and Christmas Day. Each service includes litanies, scripture readings, prayers, and an original musical introit. And the material is conveniently formatted, with reproducible sheets that can be given to participants as well as bulletin inserts with congregational readings.
The Advent wreath is a powerful symbol that draws our attention to the coming of Christ -- past, present, and future. But while it's a traditional element of Advent worship, the Advent wreath is often vaguely linked to the rest of the service, especially for those who follow the lectionary. Building on his successful volume Services For The Advent Wreath, Robert Jarboe offers a wide selection of adaptable resources that firmly place the Advent candles in the context of the day's scripture readings. There are complete orders of service based on each Cycle C lectionary text for every Sunday in Advent, as well as Christmas Eve and Christmas Day. Each service is conveniently formatted, with reproducible sheets that can be given to participants as well as bulletin inserts with congregational readings. It's everything you need to make this important symbol a centerpiece of the worship celebration -- all in one place Each service includes: - litanies - scripture readings - prayers - an original musical introit Robert S. Jarboe is a retired pastor who served congregations in the North Indiana conference of the United Methodist Church. He is the author of the CSS titles Services For The Advent Wreath and Services For The Lenten Candles. Jarboe is a graduate of Manchester College (B.S. in music) and United Theological Seminary (M.Div.).
The Advent wreath is a powerful symbol that focuses attention on the coming of Christ -- past, present, and future. Yet the connection between this traditional element of Advent worship and the rest of the service is not always explicit, especially for those churches who follow the lectionary. Building on his previous best-selling volumes of Services for the Advent Wreath, Robert Jarboe offers a wide selection of flexible worship resources that put the Advent candles firmly in the context of the day's scripture readings. There are complete orders of service based on each Cycle A lectionary text for every Sunday in Advent, as well as Christmas Eve and Christmas Day. Each service is conveniently formatted, and includes reproducible sheets that can be given to participants as well as bulletin inserts with congregational readings. Everything you need to make lighting the Advent wreath a symbolic centerpiece of the worship celebration is here -- all in one place Each service includes: - litanies - scripture readings - prayers - an original musical introit Robert S. Jarboe is a retired pastor who served congregations in the North Indiana conference of the United Methodist Church. He is the author of the CSS titles Services for the Advent Wreath, More Services for the Advent Wreath (Cycles B and C), and Services for the Lenten Candles. Jarboe is a graduate of Manchester College (B.S. in music) and United Theological Seminary (M.Div.).
This new edition of Health Services: Policy and Systems for the Therapists provides a comprehensive introduction to the structure and organization of the U.S. health care system, and the application of private and government insurance programs across a range of clinical practice areas.The book provides an essential introduction to the latest policy developments, exploring issues such as access, cost, quality, licensure, informed consent, and medical liability. The book provides, too, detailed guidance on practical issues, including communication with managed care organizations and government claims reviewers, compliance and fraud/abuse prevention, and the completion of key documentation. This new edition has also been updated not only with the latest policy changes, but with new material on population health, value-based health care, and telehealth. This is the ideal text to enable both students and practitioners across allied health disciplines to feel confident and assured working within the U.S. health care system.