Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists?rather than marketing managers?the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing.
Taking Teaching Seriously expands and enriches discussions about teacher preparation in the United States. Its authors describe the unique contexts for teacher preparation offered by liberal arts institutions and analyze the effects of these programs on their graduates and on K12 schools. They emphasize that the goals and conditions for teacher preparation differ from larger public institutions in several key respects including supervisor-student teacher relationships, philosophical foundations, and approaches to clinical fieldwork. Taken together, the essays provide compelling evidence that educational studies programs in liberal arts colleges and universities constitute a vital component of the teacher education system in the United States.
Taking Teaching Seriously expands and enriches discussions about teacher preparation in the United States. Its authors describe the unique contexts for teacher preparation offered by liberal arts institutions and analyze the effects of these programs on their graduates and on K12 schools. They emphasize that the goals and conditions for teacher preparation differ from larger public institutions in several key respects including supervisor-student teacher relationships, philosophical foundations, and approaches to clinical fieldwork. Taken together, the essays provide compelling evidence that educational studies programs in liberal arts colleges and universities constitute a vital component of the teacher education system in the United States.
Design clever algorithms that can uncover interesting structures and hidden relationships in unstructured, unlabeled dataKey FeaturesLearn how to select the most suitable Python library to solve your problemCompare k-Nearest Neighbor (k-NN) and non-parametric methods and decide when to use themDelve into the applications of neural networks using real-world datasetsBook DescriptionUnsupervised learning is a useful and practical solution in situations where labeled data is not available. Applied Unsupervised Learning with Python guides you on the best practices for using unsupervised learning techniques in tandem with Python libraries and extracting meaningful information from unstructured data. The course begins by explaining how basic clustering works to find similar data points in a set. Once you are well versed with the k-means algorithm and how it operates, you’ll learn what dimensionality reduction is and where to apply it. As you progress, you’ll learn various neural network techniques and how they can improve your model. While studying the applications of unsupervised learning, you will also understand how to mine topics that are trending on Twitter and Facebook and build a news recommendation engine for users. You will complete the course by challenging yourself through various interesting activities such as performing a Market Basket Analysis and identifying relationships between different merchandises. By the end of this course, you will have the skills you need to confidently build your own models using Python.What you will learnUnderstand the basics and importance of clusteringBuild k-means, hierarchical, and DBSCAN clustering algorithms from scratch with built-in packagesExplore dimensionality reduction and its applicationsUse scikit-learn (sklearn) to implement and analyse principal component analysis (PCA)on the Iris datasetEmploy Keras to build autoencoder models for the CIFAR-10 datasetApply the Apriori algorithm with machine learning extensions (Mlxtend) to study transaction dataWho this book is forThis course is designed for developers, data scientists, and machine learning enthusiasts who are interested in unsupervised learning. Some familiarity with Python programming along with basic knowledge of mathematical concepts including exponents, square roots, means, and medians will be beneficial.
Mass Spectrometry Basics provides authoritative yet plain-spoken explanations of the basic concepts of this powerful analytical method without elaborate mathematical derivations. The authors describe processes, applications, and the underlying science in a concise manner supported by figures and graphics to further comprehension. The text provides practical approaches to interpreting mass spectral data and step-by-step guides for identifying chemically relevant compounds. Additionally, the authors have included an extensive reference section and a quick guide to each chapter that offers immediate access to key information. This unique reference makes some of the esoteric aspects of this important area of analysis more readily comprehensible to those who deal with analytical instruments but who have not been trained in mass spectrometry. It also serves as a refresher for practicing mass spectroscopists by clarifying principles to afford a better appreciation and application of this technology.
Decentralise authority and let managers manage' has been an almost universal message in UK public services over the last 15 years. But does it really work? Drawing on their own - and a wide range of other research - the authors show that behind the ministerial rhetoric the experiences of NHS trusts, grant maintained schools and housing associations were in practice distinctly mixed. The book offers a sophisticated theoretical analysis of the origins and results of decentralised public management in the UK.
Decentralise authority and let managers manage' has been an almost universal message in UK public services over the last 15 years. But does it really work? Drawing on their own - and a wide range of other research - the authors show that behind the ministerial rhetoric the experiences of NHS trusts, grant maintained schools and housing associations were in practice distinctly mixed. The book offers a sophisticated theoretical analysis of the origins and results of decentralised public management in the UK.
Corpulent Insanity Press proudly presents Bloody October, a collection of chilling tales inspired by the haunted season. Inside you will find tales of bloodthirsty murderers, grisly specters, and undead celebrities, not to mention an unfortunate pizza delivery man who has a run-in with a particularly demonic customer. So bolt the doors and lock the windows as Christopher Fulbright, Lawrence Dagstine, Karen L. Newman, Rob Rosen, Aaron A. Polson, Kris Ashton, Sam Leng, Catherine J. Gardner, Tom Johnstone, and Christopher Allan Death bring you tales of torture and terror, beneath the ravenous October moon.
This book provides a concise overview of the institutions of government in modern democracies, including constitutions, legislatures, heads of state and of government, variations of federalism, and electoral systems. The Institutions of Liberal Democratic States presents four excerpted chapters from Politics: An Introduction to Democratic Government, second edition.
Learning how to apply unsupervised algorithms on unlabeled datasets from scratch can be easier than you thought with this beginner's workshop, featuring interesting examples and activitiesKey FeaturesGet familiar with the ecosystem of unsupervised algorithmsLearn interesting methods to simplify large amounts of unorganized dataTackle real-world challenges, such as estimating the population density of a geographical areaBook DescriptionDo you find it difficult to understand how popular companies like WhatsApp and Amazon find valuable insights from large amounts of unorganized data? The Unsupervised Learning Workshop will give you the confidence to deal with cluttered and unlabeled datasets, using unsupervised algorithms in an easy and interactive manner.The book starts by introducing the most popular clustering algorithms of unsupervised learning. You'll find out how hierarchical clustering differs from k-means, along with understanding how to apply DBSCAN to highly complex and noisy data. Moving ahead, you'll use autoencoders for efficient data encoding.As you progress, you'll use t-SNE models to extract high-dimensional information into a lower dimension for better visualization, in addition to working with topic modeling for implementing natural language processing (NLP). In later chapters, you'll find key relationships between customers and businesses using Market Basket Analysis, before going on to use Hotspot Analysis for estimating the population density of an area.By the end of this book, you'll be equipped with the skills you need to apply unsupervised algorithms on cluttered datasets to find useful patterns and insights.What you will learnDistinguish between hierarchical clustering and the k-means algorithmUnderstand the process of finding clusters in dataGrasp interesting techniques to reduce the size of dataUse autoencoders to decode dataExtract text from a large collection of documents using topic modelingCreate a bag-of-words model using the CountVectorizerWho this book is forIf you are a data scientist who is just getting started and want to learn how to implement machine learning algorithms to build predictive models, then this book is for you. To expedite the learning process, a solid understanding of the Python programming language is recommended, as you'll be editing classes and functions instead of creating them from scratch.
Over the past half century, two overarching questions have dominated the study of mass political behavior: How do ordinary citizens form their political judgments, and how good are those judgments from a normative perspective? The authors of The Ambivalent Partisan offer a novel approach to these questions, one in which political reasoning is viewed as arising from trade-offs among three generally conflicting psychological goals: making decisions easily, getting them right, and maintaining cognitive consistency. Taking aim at decades of received wisdom, the central claim of this book is that high-quality political judgment hinges less on citizens' cognitive ability than on their willingness to temporarily suspend partisan habits and follow the "evidence" wherever it leads. This occurs most readily when citizens experience a disjuncture between their stable political identities and their contemporary evaluations of party performance, a state the authors refer to as partisan ambivalence. Drawing on both experimental and survey methods -- as well as five decades of American political history -- the authors demonstrate that compared to other citizens, ambivalent partisans perceive the political world accurately, form their policy preferences in a principled manner, and communicate those preferences by making issues an important component of their electoral decisions. The book's most important conclusion is that a non-trivial portion of the electorate manages to escape the vicissitudes of apathy or wanton bias, and it is these citizens -- these ambivalent partisans -- who reliably approximate a desirable standard of democratic citizenship.
Gilbert et al. examine the impact of churches and church membership patterns on third parties and independent candidates in 20th-century U.S. politics. Candidates who choose not to run for office under the rubric of a major party face a well-known set of obstacles, yet the absence of discussion about the interconnections between religious institutions and minor parties is striking. The book presents a theoretical framework for understanding how religious institutions create, support, and sustain the political culture of local communities; by playing this role religious institutions support major parties and impede the electoral chances of political outsiders.The book's central finding is that third candidates are not privy to the ties that bind Democratic and Republican voters to their parties; one of the factors that creates and strengthens such ties is religion. Therefore, third candidates do best where church and party loyalties are weakest, or where third candidates have existing bases of support. The rare third candidate or minor party that possesses a base of support centered around a denomination or religious group can overcome such barriers. These conclusions are supported by analysis of census data, election returns, and voter surveys spanning the 20th century. Special attention is given to the 1992 and 1996 presidential candidacies of H. Ross Perot. This is an important analysis for scholars and other researchers dealing with American third parties and independent candidates and the impact of religion on politics.
What motivates political actors with diverging interests to respect the Supreme Court's authority? A popular answer is that the public serves as the guardian of judicial independence by punishing elected officials who undermine the justices. Curbing the Court challenges this claim, presenting a new theory of how we perceive the Supreme Court. Bartels and Johnston argue that, contrary to conventional wisdom, citizens are not principled defenders of the judiciary. Instead, they seek to limit the Court's power when it suits their political aims, and this inclination is heightened during times of sharp partisan polarization. Backed by a wealth of observational and experimental data, Bartels and Johnston push the conceptual, theoretical, and empirical boundaries of the study of public opinion of the courts. By connecting citizens to the strategic behavior of elites, this book offers fresh insights into the vulnerability of judicial institutions in an increasingly contentious era of American politics.
What motivates political actors with diverging interests to respect the Supreme Court's authority? A popular answer is that the public serves as the guardian of judicial independence by punishing elected officials who undermine the justices. Curbing the Court challenges this claim, presenting a new theory of how we perceive the Supreme Court. Bartels and Johnston argue that, contrary to conventional wisdom, citizens are not principled defenders of the judiciary. Instead, they seek to limit the Court's power when it suits their political aims, and this inclination is heightened during times of sharp partisan polarization. Backed by a wealth of observational and experimental data, Bartels and Johnston push the conceptual, theoretical, and empirical boundaries of the study of public opinion of the courts. By connecting citizens to the strategic behavior of elites, this book offers fresh insights into the vulnerability of judicial institutions in an increasingly contentious era of American politics.
Inside Lonely Planet's Route 66 Road Trips:Up-to-date information - all businesses were rechecked before publication to ensure they are still open after2020's COVID-19 outbreakLavish color and gorgeous photography throughoutItineraries and planning advice to pick the right tailored routes for your needs and interestsGet around easily - easy-to-read, full-color route maps, detailed directionsInsider tips to get around like a local, avoid trouble spots and be safe on the road - local driving rules, parking, toll roadsEssential infoat your fingertips - hours of operation, phone numbers, websites, pricesHonest reviews for all budgets - eating, sleeping, sightseeing, hidden gems that most guidebooks missUseful features - including Stretch Your Legs,Detours, Link Your TripCovers Los Angeles, Chicago, St Louis, Kansas, California, Albuquerque, Santa Fe, Arizona, New Mexico, Texas, Oklahoma, Missouri, Illinois and moreThe Perfect Choice: Lonely Planet Route 66 Road Trips is perfect for exploring Route 66 in the classic American way - by road trip!Planning a Route 66 trip sans a car? Lonely Planet's USA guide, our most comprehensive guide to the USA, is perfect for exploring both top sights and lesser-known gems.Looking for a guide focused on a specific Route 66 city? Check out the Lonely Planet Chicago guide or the Los Angeles, San Diego & Southern California guide for a comprehensive look at all that these cities have to offer, or Pocket Chicago and Pocket Lose Angeles, handy-sized guides focused on the can't-miss sights for a quick trip.There's More in Store for You:For more road-tripping ideas, check out Lonely Planet's USABest Trips guides to Southwest USA, Florida & the South or New York & the Mid-Atlantic's Best Trips guide or Road Trips guides to Pacific Coast Highways, to San Antonio, Austin & Texas Backcountry or the Civil War TrailAlso, check out Lonely Planet's European Best Trips guides to Europe or Road Trips guides to Iceland's Ring Road, Normandy & D-Day Beaches, or the Amalfi CoasteBook Features: (Best viewed on tablet devices and smartphones)Downloadable PDF and offline maps prevent roaming and data chargesEffortlessly navigate and jump between maps and reviewsAdd notes to personalize your guidebook experienceSeamlessly flip between pagesBookmarksand speedy search capabilities get you to key pages in a flashEmbedded links to recommendations' websitesZoom-in maps and imagesInbuilt dictionary for quick referencingAbout Lonely Planet: Lonely Planet is a leading travel media company, providing both inspiring and trustworthy information for every kind of traveler since 1973. Over the past four decades, we've printed over 145 million guidebooks and phrasebooks for 120 languages, and grown a dedicated, passionate global community of travelers. You'll also find our content online, and in mobile apps, videos, 14 languages, armchair and lifestyle books, ebooks, and more, enabling you to explore every day.'Lonely Planet guides are, quite simply, like no other.' – New York Times'Lonely Planet. It's on everyone's bookshelves; it's in every traveler's hands. It's on mobile phones. It's on the Internet. It's everywhere, and it's telling entire generations of people how to travel the world.' – Fairfax Media (Australia)
Robert J. Currie; Donald K. Piragoff; Gillian MacNeil; Joseph Rikhof; Michael Nesbitt; Christopher Ram; Leah West; Robin Parker; Peter M. German; James Cohen; Sanaa Ahmed; Michelle Gallant; Joanna Harrington; W. Michael G. Osborne; Kathryn Zedde; Stephen Schneider; Frédéric Mégret; Jeffrey G. Johnston; Amélie Aubut; Adelina Iftene; Olivia Genge; Fraser M. Kelly; Elizabeth Bennett
The time of globalization has seen an onslaught of criminal activity that crosses borders. The legal suppression and prosecution of transnational and cross-border crime raise unique and complex legal issues, and law enforcement, lawyers, and judges have struggled to keep up. Transnational & Cross-Border Criminal Law: Canadian Perspectives fills a pronounced gap in Canadian legal literature. Written by subject matter experts, each chapter exposes and analyzes a current and pressing issue in this realm and is designed both to serve as a resource for researchers and to provide cutting-edge insight on front-burner issues. The group of authors -- made up of prosecutors, defence lawyers, government counsel, academics, and civil society advocates -- take on a variety of subjects, including terrorism, financial crime and corruption, jurisdiction, extradition, money laundering, trafficking, maritime enforcement, cross-border evidence-gathering, and the international transfer of prisoners. This unique collection will help to advance general understanding of one of the most pressing public policy issues of our time.
Anthony Ham; Kate Armstrong; Carolyn Bain; Amy C Balfour; Ray Bartlett; Loren Bell; Andrew Bender; Sara Benson; Alison Bing; Cristian Bonetto; Celeste Brash; Jade Bremner; Gregor Clark; Michael Grosberg; Ashley Harrell; Mark Johanson; Adam Karlin; Brian Kluepfel; Stephen Lioy; Vesna Maric; Carolyn McCarthy; Hugh McNaughtan; Becky Ohlsen; Christopher Pitts; Kevin Raub; Simon Richmond; Brendan Sainsbury; Andrea Schulte-Peevers; Regis St Louis; Ryan Ver Berkmoes; Mara Vorhees; Benedict Walker; Karla Zimmerman
Discover the freedom of the open road with Lonely Planet's USA's Best Trips. This trusted travel companion features 51 amazing road trips, from 2-day escapes to 2-week adventures. Cruise down the California Coast, gaze up at the Rocky Mountains, or immerse yourself in New England's history. Jump in the car, turn up the tunes, and hit the road!Inside Lonely Planet's USA's Best Road Trips:Itineraries for classic road trips plus other lesser-known drives with expert advice to pick the routes that suit your interests and needs Full-color route maps - easy-to-read, detailed directionsDetours - delightful diversions to see the USA's highlights along the wayLink Your Trip - cruise from one driving route to the nextInsider tips - get around like a local, avoid trouble spots and be safe on the road - local driving rules, parking, toll roadsStretch Your Legs - the best things to do outside the carEssential info at your fingertips - hours of operation, phone numbers, websites, pricesHonest reviews for all budgets - eating, sleeping, sightseeing, hidden gems that most guidebooks missLavish color photography provides inspiration throughoutCovers New York, the Mid-Atlantic, New England, Florida, the South, the Great Plains, Rocky Mountains, California, the Pacific Northwest, Route 66 and moreThe Perfect Choice: Lonely Planet's USA's Best Road Trips is perfect for exploring the USA via the road and discovering sights that are more accessible by car.Planning a USA trip sans a car? Lonely Planet's USA, our most comprehensive guide to the USA, is perfect for exploring both top sights and lesser-known gems.About Lonely Planet: Lonely Planet is a leading travel media company, providing both inspiring and trustworthy information for every kind of traveler since 1973. Over the past four decades, we've printed over 145 million guidebooks and phrasebooks for 120 languages, and grown a dedicated, passionate global community of travelers. You'll also find our content online, and in mobile apps, videos, 14 languages, armchair and lifestyle books, ebooks, and more, enabling you to explore every day.'Lonely Planet guides are, quite simply, like no other.' New York Times'Lonely Planet. It's on everyone's bookshelves; it's in every traveler's hands. It's on mobile phones. It's on the Internet. It's everywhere, and it's telling entire generations of people how to travel the world.' Fairfax Media (Australia)
Anthony Ham; Brett Atkinson; Amy C Balfour; Loren Bell; Greg Benchwick; Celeste Brash; Jade Bremner; Gregor Clark; Jennifer Rasin Denniston; Michael Grosberg; Ashley Harrell; Anita Isalska; Mark Johanson; Bradley Mayhew; Carolyn McCarthy; Christopher Pitts; Brendan Sainsbury; Andrea Schulte-Peevers; Regis St Louis; Greg Ward; Karla Zimmerman
Lonely Planet's California and Southwest USA's National Parks is your passport to the most up-to-date advice on what to see and skip. Hike down the Grand Canyon, marvel at Sequoia and chase waterfalls in Yosemite; all with your trusted travel companion. Get to the heart of California and Southwest USA's National Parks and begin your journey now!Inside the Lonely Planet's California and Southwest USA's National Parks Travel Guide:Up-to-date information - all businesses were rechecked before publication to ensure they are still open after2020's COVID-19 outbreakUser-friendly highlights and itineraries help you tailor your trip to your personal needs and interestsInsider tips to save time and money and get around like a local, avoiding crowds and trouble spotsEssential info at your fingertips - hours of operation, phone numbers, websites, transit tips, prices, emergency information, park seasonality, hiking trail junctions, viewpoints, landscapes, elevations, distances, difficulty levels, and durationsFocused on the best hikes, drives, and cycling toursHonest reviews for all budgets - eating, sleeping, camping, sightseeing, going out, shopping, summer and winter activities, and hidden gems that most guidebooks missContextual insights give you a richer, more rewarding travel experience - history, geology, wildlife, and conservationOver 52 full-color trail and park maps and full-color images throughoutUseful features- Travel with Children,Clothing and Equipment, andDay and Overnight HikesCovers Joshua Tree, Redwood, Sequoia, Yosemite, Grand Canyon, Zion and more!The Perfect Choice: Lonely Planet's California and Southwest USA's National Parks, our most comprehensive guide to the region's national parks, is perfect for both exploring top sights and taking roads less traveled.Looking for more extensive coverage? Check out Lonely Planet's USA for a comprehensive look at all the country has to offer.Looking to visit more North American national parks? Check out USA's National Parks, a new full-color guide that covers all 59 of the USA's national parks.Just looking for inspiration? Check out Lonely Planet's National Parks of America, a beautifully illustrated introduction to each of the USA's 59 national parks.About Lonely Planet: Lonely Planet is a leading travel media company, providing both inspiring and trustworthy information for every kind of traveler since 1973. Over the past four decades, we've printed over 145 million guidebooks and phrasebooks for 120 languages, and grown a dedicated, passionate global community of travelers. You'll also find our content online, and in mobile apps, videos, 14 languages, armchair and lifestyle books, ebooks, and more, enabling you to explore every day.'Lonely Planet guides are, quite simply, like no other.' New York Times'Lonely Planet. It's on everyone's bookshelves; it's in every traveler's hands. It's on mobile phones. It's on the Internet. It's everywhere, and it's telling entire generations of people how to travel the world.' Fairfax Media (Australia)
