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1000 tulosta hakusanalla Ed D Wendy Leebov

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

Gail Scott; Lolma Olson; Wendy Leebov Ed D.

Createspace Independent Publishing Platform
2012
nidottu
Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: - Managers of service lines, ancillary services and support service in hospitals and systems - Administrators who want to provide managers with powerful tools for making improvements - Managers in managed care, ambulatory care, medical practices, home care and long-term care - Administrative physicians - Professionals in training, education, and organization development - Change agents and consultants - Anyone in health care who wants to focus on achieving impressive customer services If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you
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Throttle Up

Throttle Up

John P Dentico Ed D; James D Kirkpatrick; Wendy Kayser Kirkpatrick

Booklocker.com
2019
sidottu
Throttle Up Brings Leadership Thought and Practice into the 21st CenturyLEADERSHIP CAN BE anything one says it is--that is until a person or group has to do something complex with it. For the most part, leadership development remains an exercise of the abstract ostensibly possessed by the heroic or gifted few and disconnected from the multifaceted real-world challenges of everyday life. Throttle Up represents a departure from the traditional perspective in which leadership resides in the traits or behaviors of individuals in leadership roles. Instead, Throttle Up asserts that leadership in the 21st century is a practice to be learned-proving there is a difference between being a "leader" and "doing" leadership. The 21st-century world in which we live is filled with ambiguity, turbulence, rapid complex change, information overload, and the yearning of people to find meaning from the work they do. Therefore, leaders must be able to initiate and create an environment where people come to do their best work every day by melding diverse talent and individual abilities into collaborative, interdependent unified action. Most important, those involved in a leadership dynamic must increase their ability to do leadership together because in the 21st-century--LEADERSHIP IS WHAT PEOPLE DO TOGETHER However, leaders of organizations are prone to repeat yesterday's news because they are looking for leadership in the wrong place. Throttle Up explains how and why traditional leadership development initiatives are going nowhere fast. To accelerate a transition to 21st-century leadership practices, Throttle Up offers seven "how-to" methods to accelerate the impact of leadership training in organizations. These action-oriented 21st-century leadership practices include: - How to complete a strategic thinking session - How to initiate and establish a leadership network - How to create storybooks to accelerate culture shifts - How to use the four frames to create compelling communications to support a culture shift (Wax-On, Wax-Off) - What five questions to ask when selecting a 21st-century leadership impact program - How to apply the LeadSimm(R) Leadership Impact Simulation Method - How to create and implement a pull learning education and evaluation strategy designed to assess the training impact on the organization To bring leadership into the 21st century, Throttle Up presents a model that assures accelerated learning can shift an organization's effectiveness in ways not found elsewhere.
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Throttle Up

Throttle Up

John P Dentico Ed D; James D Kirkpatrick; Wendy Kayser Kirkpatrick

Booklocker.com
2019
pokkari
Throttle Up Brings Leadership Thought and Practice into the 21st CenturyLEADERSHIP CAN BE anything one says it is--that is until a person or group has to do something complex with it. For the most part, leadership development remains an exercise of the abstract ostensibly possessed by the heroic or gifted few and disconnected from the multifaceted real-world challenges of everyday life. Throttle Up represents a departure from the traditional perspective in which leadership resides in the traits or behaviors of individuals in leadership roles. Instead, Throttle Up asserts that leadership in the 21st century is a practice to be learned-proving there is a difference between being a "leader" and "doing" leadership. The 21st-century world in which we live is filled with ambiguity, turbulence, rapid complex change, information overload, and the yearning of people to find meaning from the work they do. Therefore, leaders must be able to initiate and create an environment where people come to do their best work every day by melding diverse talent and individual abilities into collaborative, interdependent unified action. Most important, those involved in a leadership dynamic must increase their ability to do leadership together because in the 21st-century--LEADERSHIP IS WHAT PEOPLE DO TOGETHER However, leaders of organizations are prone to repeat yesterday's news because they are looking for leadership in the wrong place. Throttle Up explains how and why traditional leadership development initiatives are going nowhere fast. To accelerate a transition to 21st-century leadership practices, Throttle Up offers seven "how-to" methods to accelerate the impact of leadership training in organizations. These action-oriented 21st-century leadership practices include: - How to complete a strategic thinking session - How to initiate and establish a leadership network - How to create storybooks to accelerate culture shifts - How to use the four frames to create compelling communications to support a culture shift (Wax-On, Wax-Off) - What five questions to ask when selecting a 21st-century leadership impact program - How to apply the LeadSimm(R) Leadership Impact Simulation Method - How to create and implement a pull learning education and evaluation strategy designed to assess the training impact on the organization To bring leadership into the 21st century, Throttle Up presents a model that assures accelerated learning can shift an organization's effectiveness in ways not found elsewhere.
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Get to What Matters: Tools to Transform Conversations at Work

Get to What Matters: Tools to Transform Conversations at Work

Clydette de Groot Edd; Wendy D. Lynch Phd

What Matters Press
2017
nidottu
Good communication is the number one skill identified by business leaders in hiring and promotion decisions. Conversations open doors, build trust, and close deals. They can take us from conflict to agreement and from confusion to clarity. While it may seem that some people are natural communicators, their ability does not come from inborn talent alone. Great communicators use skills that anyone can learn. Get to What Matters gives you the simple, usable tools to navigate important conversations. Whatever the situation-a demanding boss, an upset colleague, or disappointed client-these tools get you to a positive outcome. A meaningful conversation can: - Get you the job you want - Defuse a stressful situation - Help you deliver exactly what your client or boss wants Get to What Matters also includes specific tips and strategies for handling over 30 challenging situations, such as: - Get you the job you want - Defuse a stressful situation - Help you deliver exactly what your client or boss wants Based on research and decades of teaching and practical application, Dr. Lynch and Dr. de Groot share their approach to transforming conversations. Dr. Wendy Lynch brings three decades of experience as a sought-after speaker and consultant to corporate clients. Dr. Clydette de Groot shares her learning from decades as a psychologist, clinical professor and executive coach. Together, they share a spectrum of listening tools and powerful questions to give you confidence in difficult interactions. Make an investment in success, for you and those around you. Get to what matters in your next important conversation. What readers are saying: "Great common-sense approach to really listening and to truly getting to what matters." "A must read for anyone interested in improving skills for life "
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The Education Doctorate (Ed.D.)

The Education Doctorate (Ed.D.)

Peter Lang Publishing Inc
2015
nidottu
This first-of-its-kind text explores the Ed.D. program as a crucible for equitable higher education and community leadership. It was inspired in part by the Carnegie Project on the Educational Doctorate (CPED) and, more broadly, by widespread international interest in the power of the Ed.D. as a force for positive social change. The book’s range of cultural contexts and educational perspectives promises new insights and solutions for policy analysts, policy makers, executive administrators, faculty researchers, philanthropists, and policy beneficiaries. In contrast to the traditional Ph.D., the Ed.D. typically attracts educational practitioners within school boards, government agencies, non-governmental organizations (NGOs), as well as standalone or internationally linked community associations. The greatest attraction of the Ed.D. is an assessment strategy that encourages graduate students to incorporate their own cultural and professional contexts into a capstone project instead of producing a classic dissertation. This book features inclusive language, highlights everyday expressions from minoritized cultures, and clarifies new concepts to accommodate new scholars and English Language Learners. Readers will discover representative research on Ed.D. policy and practice from the United States, Canada, and a sprinkling of other countries. Renowned and emergent researchers represent multiple roles within the Ed.D. education process. Individual chapters contrast historical and contemporary issues, and raise awareness about many complexities and strategies that make the Ed.D. an ideal engine of professional empowerment and social justice leadership.
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The Education Doctorate (Ed.D.)

The Education Doctorate (Ed.D.)

Peter Lang Publishing Inc
2015
sidottu
This first-of-its-kind text explores the Ed.D. program as a crucible for equitable higher education and community leadership. It was inspired in part by the Carnegie Project on the Educational Doctorate (CPED) and, more broadly, by widespread international interest in the power of the Ed.D. as a force for positive social change. The book’s range of cultural contexts and educational perspectives promises new insights and solutions for policy analysts, policy makers, executive administrators, faculty researchers, philanthropists, and policy beneficiaries. In contrast to the traditional Ph.D., the Ed.D. typically attracts educational practitioners within school boards, government agencies, non-governmental organizations (NGOs), as well as standalone or internationally linked community associations. The greatest attraction of the Ed.D. is an assessment strategy that encourages graduate students to incorporate their own cultural and professional contexts into a capstone project instead of producing a classic dissertation. This book features inclusive language, highlights everyday expressions from minoritized cultures, and clarifies new concepts to accommodate new scholars and English Language Learners. Readers will discover representative research on Ed.D. policy and practice from the United States, Canada, and a sprinkling of other countries. Renowned and emergent researchers represent multiple roles within the Ed.D. education process. Individual chapters contrast historical and contemporary issues, and raise awareness about many complexities and strategies that make the Ed.D. an ideal engine of professional empowerment and social justice leadership.
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Trust Me I'm a Doctor: Ed.D. Graduation New Doctors Gift

Trust Me I'm a Doctor: Ed.D. Graduation New Doctors Gift

Beloved Goods

Independently Published
2019
nidottu
Looking for new doctor gifts? This 120-age blank lined journal by Beloved Goods Journals is a great gag gift for a new EDd graduate and future doctors.If you know a friend or family member that recently acquired their doctorate degree and became a Dr., this note-taking journal is a great way to add to the celebration This writing journal is an ideal graduation, Christmas or birthday present. Your search for a new doctorate grad gift ends here
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Dos and Don'ts of Completing the Ed.D. Dissertation

Dos and Don'ts of Completing the Ed.D. Dissertation

Jan P. Hammond; Paula E. Lester

Rowman Littlefield
2021
sidottu
This book covers the basics from A-Z needed to complete the dissertation for the EdD degree. It is meant to supplement your doctoral courses and other resources, such as in-depth educational texts and software relating to research and statistics. The answers are now at your fingertips.Doctoral faculty and chairs of dissertation committees are going to appreciate having this resource to minimize the number of times they have to repeat the same information to their students. Those that are chairs for the first time will appreciate the ease in locating what is needed to advise doctoral students through the dissertation process.
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Educational Leadership: Lecture Notes for Ed.D. Students

Educational Leadership: Lecture Notes for Ed.D. Students

Sarah P. Condor-Fisher Ph. D.

Createspace Independent Publishing Platform
2018
nidottu
Lecture Notes on Educational Administration, Leadership, and Finance. These notes contain essays, practice questions and answers based on Brimley & Orenstein's Educational Administration, Lunenburg & Orenstein, Odeen & Picus' School Finance, and Gorton & Alston's School Leadership and Administration. This collection of essays will be of help to all Ed.D. students in preparation for their qualifying and final examinations.
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