After-Sales Excellence

Kirjan After-Sales Excellence (2025) on kirjoittanut Nigel Woodall. Kirjan kieli on englanti, ja sen on kustantanut BUSINESS EXPERT PRESS. Kirja on laajuudeltaan 235 sivua ja se on pokkari.

<p><b>Fix what’s broken. Elevate what works. Lead with service excellence. <p><i>After-Sales Excellence: Driving Improvement, Customer Satisfaction, and Growth is the essential guide for anyone seeking to improve performance, strengthen relationships, and unlock growth - whether in the aftermarket or beyond. <p>With over 45 years of global experience as an employee, senior leader, and consultant, Nigel Woodall delivers a practical, no-nonsense roadmap for business improvement. Rooted in the often-overlooked after-sales sector - spanning manufacturers, distributors, maintainers, and more - the book reveals the proven strategies top performers rely on to attract, retain, and grow high-value customers. <p>But this isn’t just a book for aftermarket professionals. Its lessons apply across industries, because customers aren’t only buyers - they’re investors, suppliers, employees, and owners. And service isn’t just what happens at the front line - it’s shaped by leadership, systems, and internal culture. <p>Clear, accessible, and packed with case studies, strategies, and actionable insights you can apply immediately, <i>After-Sales Excellence is like having a consultant on call - helping entrepreneurs, leaders, and professionals transform performance, boost customer satisfaction, and stay ahead in today’s competitive, service-driven landscape. "