Alan Pilkington

Good operations management is not only crucial to success in business, but critical to our survival. Now in its second edition, Operations Management retains its engaging writing style and balanced approach of quantitative and qualitative material. With integrated theories and real-world examples, this new edition presents increasingly important principles, applicable to both service and manufacturing contexts, in a clear and captivating way. Containing everything necessary to understand this fascinating and everevolving field, this textbook will soon become indispensable.Key Features:• A new structure to refocus the book and align with teaching• Fully updated pedagogy, including Worked Examples, Critical Perspectives and Contemporary Thinking• New interviews with leading operations managers, highlighting the different roles available and preparing students foremployment in the field• A strong global focus through over 70 new or revised cases, including companies such as Amazon, FIFA World Cup, IBM, LEGO, Nike, Sony and many more• Up-to-date coverage of contemporary topics, such as the 4Vs, blockchain, Big Data, the Internet of Things and disruptive services in the supply chain• Revised end-of-chapter content to test comprehension, including Review Questions, Discussion Questions and Problems• Continued links to and emphasis on Globalization, Business Integration and Corporate Social Responsibility (CSR)Operations Management is available with McGraw Hill’s Connect®, the online learning platform which features resources to help faculty and institutions improve student outcomes and course delivery efficiency.

Memoirs of an Australian who became chairman of the U.S. wildlife conservation group that spearheaded the reintroduction of the timber wolf to Yellowstone National Park. It tells the story of his youth in the Australian countryside, his successful career in advertising in the United States and as an author, his deep connection with nature and of his times spent in the wilderness.

The future of America's last great wilderness becomes a battleground in this timely novel which pits Molly Marlowe, a dynamic and calculating energy expert against Joe Wardrop, a charismatic scientist and wildlife defender. Arguing their viewpoints before a Senate committee gives them national prominence. Behind the scenes in this public battle business leaders, bankers, conservative congressmen and a new administration try to plunder the country's natural resources for personal gain.How this clash plays out is seen through the eyes of five players: Marlowe, the ambitious energy expert under threat from her unscrupulous boss Robert Rangewell; Joe Wardrop who leads the forces of environmental resistance; Bob Drysdale, a media mogul and conservationist who tackles corrupt political forces, and conservative Senate Energy Committee leader, Karl Krause.Challenged by Wardrop to see the Alaskan National Wildlife Refuge for herself, Marlowe leaves her comfortable and successful urban life for the wilderness of the far North. It's beauty and harmony astound her and steal her away from the growing corruption she discovers behind the drilling plan, cloaked from the public as necessary for the country's energy independence.With Wardrop's help, Marlowe chooses to help save the peaceful and fragile serenity of this American Serengeti. But she cannot outrun the brutality and intrigue of her past life -she must act quickly before she becomes a casualty of the war between exploitation and Mother Nature. Spanning the streets of Manhattan, London and Washington and the vast landscapes of Montana and Alaska, American Serengeti is a taut timely political thriller that both entertains and enlightens.