Alastair Ross

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm?€?s performance through innovation. Focusing on the professional services sector, the book highlights process innovation - the re-engineering of services and internal support processes to reduce cost and increase value to clients. Detailed techniques such as the use of lean, process mapping, waste identification, service experience mapping and value profiling are explained, drawing on the author's extensive experience in working with leading law, business service and consulting firms to create measurable improvements.With case studies to illuminate the challenges of driving major improvement through innovation, this book is valuable reading for leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services.

Don't underestimate Lancashire! Although it is one of the UK's most populous counties, it is also largely a rural one, including no less than three Areas of Outstanding Natural Beauty and abutting the Pennines, Dales and Lake District, There is a huge variety of contrasting and inspiring walking country, from the coast to hills and from forests to moors. This collection of 40 favourite walks offers a remarkable range of excellent walking opportunities.

A ground-breaking new book, Beyond Human Error: Taxonomies and Safety Science deconstructs the conventional concept of human error and provides a whole new way of looking at accidents and how they might be prevented. The majority of accidents and incidents are caused, at some level, by human error. This text provides an introduction to this key field as well as a broad background to the subject. Incorporating the sociology of disaster and accidents into a practical framework, it offers a new paradigm for the subject. The authors address the roots ofhuman error in the Western tradition and discuss the history of human error studies, human factors, and ergonomics, exploring hidden assumptions that have colored past research. They include current methodologies of experimental design, new paradigms, and outlines situated and distributed cognition models, and more useful intervention strategies.

Professionals striving for accident reduction must deal with systems in which both technical and human elements play equal and complementary roles. However, many of the existing techniques in ergonomics and risk management concentrate on plant and technical issues and downplay human factors and "subjectivity." Safety Management: A Qualitative Systems Approach describes a body of theories and data that addresses safety by drawing on systems theory and applied psychology, stressing the importance of human activity within systems. It explains in detail the central roles of social consensus and reliability and the nature of verbal reports and functional discourse. This text presents a new approach to safety management, offering a path to both greater safety and to economic savings. It presents a series of methodological tools that have proven to be reliable through extensive use in the rail and nuclear industries. These methods allow organizational and systems failures to be analyzed much more effectively in terms of quantity, precision, and usefulness. The concepts and tools described in this book are particularly valuable for reliability engineers, risk managers, human factors specialists, and safety managers and professionals in safety-critical organizations.

The home of Heathcliffe and Nora Batty, the wild and wuthering South Pennines is where Yorkshire and Lancashire collide, a watershed landscape of great natural beauty which is home to proud and welcoming communities with a heritage of rugged farming and industrial hard graft. This collection of forty walks explores the steep-sided valleys, heather moorlands, craggy hills and gritsone villages which have inspired and attracted writers and artists for generations to this unspoilt upland haven just a stone's throw from some of northern England's largest towns and cities.

First Published in 1996. This handbook is a guide for all teachers in assessing the individual needs of pupils in primary and secondary schools but will be of particular use to Special Educational Needs Co-ordinators. The accompanying profiles and forms are designed to enable teachers to summarise and collate their perceptions of pupils with the aim of contributing to the process of determining the needs of pupils who are causing concern.

The 40 moderate walks in this collection from award winning publisher Pocket Mountains highlight the very best the area has to offer and include adventures in the Yorkshire Dales. Many routes make use of sections of established long-distance trails such as the Pennine Way and the Dales Way.

Designated a National Park in 1952, the North York Moors include the largest area of heather upland in England, rising from the Vale of York and continuing to the North Sea coast where dramatic cliffs expose the geology that shaped this unique environment.

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm’s performance through innovation. Focusing on the professional services sector, the book highlights process innovation - the re-engineering of services and internal support processes to reduce cost and increase value to clients. Detailed techniques such as the use of lean, process mapping, waste identification, service experience mapping and value profiling are explained, drawing on the author's extensive experience in working with leading law, business service and consulting firms to create measurable improvements.With case studies to illuminate the challenges of driving major improvement through innovation, this book is valuable reading for leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services.

Features 20 walks suitable for all abilities.

A ground-breaking new book, Beyond Human Error: Taxonomies and Safety Science deconstructs the conventional concept of human error and provides a whole new way of looking at accidents and how they might be prevented. The majority of accidents and incidents are caused, at some level, by human error. This text provides an introduction to this key field as well as a broad background to the subject. Incorporating the sociology of disaster and accidents into a practical framework, it offers a new paradigm for the subject. The authors address the roots ofhuman error in the Western tradition and discuss the history of human error studies, human factors, and ergonomics, exploring hidden assumptions that have colored past research. They include current methodologies of experimental design, new paradigms, and outlines situated and distributed cognition models, and more useful intervention strategies.

Professionals striving for accident reduction must deal with systems in which both technical and human elements play equal and complementary roles. However, many of the existing techniques in ergonomics and risk management concentrate on plant and technical issues and downplay human factors and "subjectivity." Safety Management: A Qualitative Systems Approach describes a body of theories and data that addresses safety by drawing on systems theory and applied psychology, stressing the importance of human activity within systems. It explains in detail the central roles of social consensus and reliability and the nature of verbal reports and functional discourse. This text presents a new approach to safety management, offering a path to both greater safety and to economic savings. It presents a series of methodological tools that have proven to be reliable through extensive use in the rail and nuclear industries. These methods allow organizational and systems failures to be analyzed much more effectively in terms of quantity, precision, and usefulness. The concepts and tools described in this book are particularly valuable for reliability engineers, risk managers, human factors specialists, and safety managers and professionals in safety-critical organizations.

First Published in 1996. This handbook is a guide for all teachers in assessing the individual needs of pupils in primary and secondary schools but will be of particular use to Special Educational Needs Co-ordinators. The accompanying profiles and forms are designed to enable teachers to summarise and collate their perceptions of pupils with the aim of contributing to the process of determining the needs of pupils who are causing concern.