Ammarah Mahmud

Among the counseling supports the U.S. Department of Defense (DoD) offers to service members and their families is short-term, solution-focused counseling for common personal and family issues, called non-medical counseling within the DoD. This chartbook summarizes findings from an evaluation of whether non-medical counseling provided by the DoD is effective in improving outcomes and whether effectiveness varies by problem type and/or population.

Among the counseling supports the U.S. Department of Defense (DoD) offers to service members and their families is short-term, solution-focused counseling for common personal and family issues, called non-medical counseling within the DoD. This report evaluates whether non-medical counseling provided by the DoD is effective in improving outcomes and whether effectiveness varies by problem type and/or population.

Military OneSource operates a call center that provides resources and referrals for military personnel and their families. In this report, the authors evaluate call quality, call outcomes, and caller satisfaction, finding that calls were rated of high quality and that interviewees reported satisfaction with their experience with the service. The authors provide recommendations for operations and identify areas for future study.