Bert Nemcik Ph. D.

21st Century Consulting explores the role of the internal and external consultant facing the new century and wanting to be successful in his or her pursuit of excellence in the profession. The role, characteristics, skill set and an extensive bibliography are included. If you are a consultant, this book was written for you. If you are considering becoming one or are thrust into the role of consultant inside your organization or are asked to assist with another one, then you will find what you need in between the book covers.

The key to success for any organization whether it be a business, a government agency, a human services system, or and educational establishment is good supervision. In the past twenty years as a result of good supervision in America, the national output doubled (George, 1970). How has this minor miracle happened? Simply put, supervisors get things done through the efforts of other people. They accomplish the objectives of their organizations by directing the efforts of others. Whether the supervisory role is simple or complex, the goal is still the same: to get others to perform tasks up to their potential to maximize output and achieve results which support the mission of the organization. Who are these supervisors? What do they do? What are their specific responsibilities? What kinds of qualities do the most effective supervisors possess? How do they use these qualities to "get others to perform tasks?" What are the present and future challenges facing supervisors as the world moves toward the 21st Century? It is the purpose of this book to answer these questions.

If you work with people, this book was written for you. The 7 Key Principles of Quality Care contained within are applicable in any human service milieu. Quality care is everyone's business not just the quality improvement person. What is quality care? It is the application of the mission and principles that motivate and inspire all of us to provide the best care possible to the people we serve. How can it be that simple? It can if we live by and support sound principles that promote quality. How we systematically provide the best care possible is the subject of this text.