Cees B.M. Van Riel

The importance of creating a favourable impression is hard to overstate in all walks of life - in business it's vital to achieve strategic goals. Customers, journalists, bloggers, investors, governments and other groups are all important stakeholders in an organizations performance and in persuasively communicating a company's ethical and socially responsible behaviour, these groups can be kept onside.Supported throughout by lively examples, this book contains guidance for implementing strategies that engage stakeholders - highlighting those organizations which employ communication professionals as key performers. Van Riel reveals how a dominant logic develops among executives, which influences styles and techniques of trust-building communication.The practical insights demonstrated via cases including Google, Unilever and Barclays make this book useful reading for MBA and other graduate classes across areas such as public relations and reputation management as well as thinking managers across the globe.

The importance of creating a favourable impression is hard to overstate in all walks of life - in business it's vital to achieve strategic goals. Customers, journalists, bloggers, investors, governments and other groups are all important stakeholders in an organizations performance and in persuasively communicating a company's ethical and socially responsible behaviour, these groups can be kept onside.Supported throughout by lively examples, this book contains guidance for implementing strategies that engage stakeholders - highlighting those organizations which employ communication professionals as key performers. Van Riel reveals how a dominant logic develops among executives, which influences styles and techniques of trust-building communication.The practical insights demonstrated via cases including Google, Unilever and Barclays make this book useful reading for MBA and other graduate classes across areas such as public relations and reputation management as well as thinking managers across the globe.

This lively and engaging new book addresses a topical and important area of study. Helping readers not only to understand, but also to apply, the most important theoretical notions on identity, identification, reputation and corporate branding, it illustrates how communicating with a company’s key audience depends upon all of the company’s internal and external communication. The authors, leading experts in this field, provide students of corporate communication with a research-based tool box to be used for effective corporate communications and creating a positive reputation.Essentials of Corporate Communication features original examples and vignettes, drawn from a variety of US, European and Asian companies with a proven record of successful corporate communication, thus offering readers best practice examples. Illustrations are drawn from such global companies as Virgin, IKEA, INVE and Lego. Presenting the most up-to-date content available it is a must-read for all those studying and working in this field.

Den kommunikative arena er betragtelig – grænsende til det uoverskuelige! Kommunikation er et omfattende og indholdsrigt begreb, og litteraturstudier illustrerer mangfoldigheden, men også, at der ikke eksisterer nogen altomfattende supermodel, der alene kan indfange området. Kommunikationsteori – en grundbog giver en første indføring til et kolossalt stort og meget vanskeligt afgrænseligt område. Denne grundbog behandler på forskellige måder kommunikation mellem aktører i forskellige perspektiver. I overskuelig form præsenteres såvel de forskellige teoretiske som videnskabelige retninger i relation til kommunikation, ligesom en lang række begreber præsenteres, defineres og diskuteres i bogen. Kommunikationsteori kan også anvendes som et opslagsværk; noget man læser i, når man har behov for et hurtigt overblik på et specifikt emneområde for siden at gå videre i originallitteraturen. I denne reviderede 2. udgave er de tidligere kapitler blevet opdaterede og der er nye kapitler om retorik og strategisk ledelseskommunikation. Kommunikationsteori – en grundbog kan anvendes på forskellige uddannelser og i flere sammenhænge i et studium. Den er ikke specifikt bundet til noget fag eller nogen uddannelse. Bogen er bevidst tilrettelagt så almen og bred, at den kan bruges på de fleste uddannelser og kurser, hvori kommunikation indgår.