Chris Norton

He was told he'd never walk again. She was losing hope that she'd ever feel whole again. This is their miraculous true story of defying the impossible."In my very first impression of Chris, I was blown away by his determination to stay positive, do the work, and trust that God had a bigger story in mind . . . this book is a master class in the power of perseverance." -Tim TebowQuadriplegics simply do not walk again - yet millions watched as Chris Norton defied incredible odds and took step by impossible step across his graduation stage. With his fiancée Emily by his side, those unbelievable steps became the start of an extraordinary journey for them both. Told from both of their unique perspectives, this moving story invites you to find, as Chris and Emily have, that God can transform our lowest points into life's greatest gifts.In a moment, Chris went from a talented college football player with a promising future to a quadriplegic with a 3 percent chance of ever moving or feeling anything below his neck, much less walking again. Determined to prove the doctors wrong, he pushed himself through grueling, daily workouts to achieve his goal four years later: walking the stage to receive his college diploma with Emily's help, and to the world's astonished applause. Meanwhile, Emily faced her own challenges as she sunk into a deep battle against anxiety and depression, despite her life's outward blessings. Day by day, decision by decision, Chris and Emily committed themselves to taking the extra step, trusting God, and leaning on the help of others. In a story of courageous faith and grit, this extraordinary couple's journey ultimately led them to tackle the seven longest yards - down the wedding aisle and into a new life together.And what a new life it is: Chris and Emily have adopted five beautiful girls and welcomed foster children - seventeen and counting! - into their home and hearts. Let this book be your inspiration for defying your own impossible, and finding joy on the other side.

"Customer service has been central to Dell's success - this book is packed with practical techniques and proven insights for improving performance." - Michael Dell, CEO, Dell When You Get This One Thing Right You'll Literally Obliterate The Competition...How you treat your customers and what you do to keep them coming back for more will have the biggest impact on your bottom line. Get the service right and you'll benefit from lower future sales costs and increased market share as the 'good word' spreads. Get it wrong though and you can kiss goodbye to future business success as ever more sophisticated and demanding customers take their money elsewhere. With this in mind 'Bare Knuckle' persuasion expert Simon Hazeldine has joined forces with savvy customer service veteran Chris Norton to show you how to transform your organisation into a world beating customer led cash machine. Drawing on their own hard-won experience and modeling the best customer service principles today, Simon and Chris strip customer service back to the bone giving you the essential tools you really need to become your customers' true champion. Inside you will learn...*How To Find Out What Your Customers Really Want * The Right Way To Build A Customer Service Culture * How To Implement A Customer Service Strategy * The Bare Knuckle Customer Service Model * How To Benefit From Customer Complaints * What Customer Relationship Management Really Does * How To Set Up & Run A World Class Call Centre * The 5 Most Stupid Things To Say To A Customer * ...and much more

The recent focus on the one percent, a group that has come to be associated with wealth and power, obscures where the real source of capital and power lies today. Seventy seven per cent of discretionary spending--the engine that drives the American economy--comes from just 46 percent of the population. This largely undetected group is responsible for those parts of the American economy that are thriving despite the toughest conditions in living memory. We call them NEOs, short for the New Economic Order, as their spending adds up to an economy within an economy wherever they are. So far, they have remained undetected by businesses and government. If you're in business, you need to know who they are and what they really value. But more importantly, their discovery points to blueprint for building a sustainable economic engine, capable of powering America out of its current crisis and through the next century. The NEO Economy exists, but its potential has barely been tapped.