Claire Boscq Scott

Researches from Environmental Psychology, show the interrelationships between people and their physical surroundings, demonstrating how and why our environment impacts our State of Being: our thinking, feeling & behaviour. To run a successful business and thrive in your job, career, as a Leader, Manager or an Employee, you need to have a working environment who is going to support you, not hinder you. The BizShui(TM) Method, helps create better flow in work places by integrating a blend of the proven traditional Feng Shui principles, which promote an effective use of, not only your space and materials, but an alignment of the flow of energy, with your own personal state and your business needs. Balanced, healthy and harmonious environments mean enhanced customer experience and loyalty, optimized employee well-being and productivity, and increased business growth and profitability.

I have the best job in the world... Wouldn't you love to get paid to shop Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.

It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Business leaders must start bringing a more caring energy into their businesses. In this book, Claire Boscq-Scott, outlines her ten strategic leadership principles to successful growth through a Caring Service Culture; to start changing the service delivering by bringing more care to everything leaders do, meaning being more compassionate, developing better communication, supporting and engaging their employees; nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level. Providing an unforgettable experience every time customers walk through your doors must become a necessity and this can only be done by giving employees a place where they can feel a part of, they are engaged and empowered which ultimately will help businesses increase their profit and reach their higher mission.

Dans ce livre, Claire Boscq-Scott, The Busy Queen Bee, prZsente les dix principes stratZgiques pour une croissance exponentielle des affaires au 21e si cle, en encourageant une Culture de Service AttentionnZe. Ainsi les leaders peuvent commencer ^ changer leurs mani res de diriger en amenant plus d'attention, en ayant plus de compassion, en dZveloppant de meilleures communications, en soutenant et en impliquant leurs employZs, mais aussi en cultivant, valorisant et guidant leurs clients dans une expZrience-client crZative et ^ une dimension Zmotionnelle. Pour pouvoir ainsi offrir ^ leurs clients une expZrience inoubliable chaque fois qu'ils franchissent leurs portes, et ^ leurs employZs un endroit o ils peuvent se sentir impliquZs avec un but supr me d'augmenter leur chiffre d'affaire et de concrZtiser la mission de l'organisation.

"A practical guide to service excellence with lessons from nature's most powerful business organisation - The Beehive". The Busy Queen Bee takes a look at the importance to a successful business of its customers. She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic. Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time. In this Customer Service book, the Busy Queen Bee describe her very own view of the delivery of Customer Excellence. She has created 10 simple steps to follow on how to look after your internal and external customers, delighting them and creating exceptional customer experience and ultimately creating a real service culture within your organisation.