D . Lynn Kelley

Unlock the secrets of sustainable organizational change.No two organizational change efforts are the same, so why should your approach be? It shouldn't - if you want the change to stick. Change Questions produces a customized approach for change that lasts. All effective change initiatives are driven by a value-driven purpose statement focused on the problem you are trying to solve. Change Questions helps you clarify fundamental thinking leading to situational approaches to make targeted changes-changes that make a difference to your team and your business. Lynn Kelley and John Shook offer practical examples from their experiences as transformative leaders. Lynn walks the reader through creating and implementing a change initiative at Union Pacific, the world's largest railroad company. Lance Fritz, the Chairman, CEO, and President of Union Pacific, says, "Change Questions came to life for me when I saw their power to transform our daily grind - improvement driven by the individuals doing the work." An accompanying digital workbook facilitates the process.Change Questions enables organizations to implement change that sustains and creates value for customers, stakeholders, and employees. Scroll Up and Grab Your Copy Today

"I found the book very interesting, and will consider it as a supplement for my graduate statistics course, Managerial Statistical Analysis. This book covers a number of topics that graduate students need, but which we currently do not cover in our present format, such as questionnaire design, validity and reliability." --Stanley A. Taylor, School of Business Administration, California State University, Sacramento "The author uses plenty of examples and the text is well written and easy to understand. The exercises at the end of each chapter were reasonable and useful." --David J. Solomon, Michigan State University "This book covers the most important topics involved in statistical research. It is informative, and topics are presented in a way that is easy to understand." --J.L. Madrigal, Department of Statistics, Brigham Young University Aimed at students who do not plan to be academic researchers but rather who will use measurement and comparison methods in their work, this book teaches readers methods for sampling, data gathering, developing questionnaires, reliability and validity, and quantitative and qualitative measurement methods through the use of frequent examples and exercises. In addition, the book covers the use of quality improvement tools and techniques in measurement. Readers who do measurement activity in their workplace will find that this book provides them with all the research, statistical, and qualitative tools that they'll need. Given the trend toward improving quality and customer satisfaction, measurement has become an increasingly necessary skill for business managers to possess in order to assess change and improvement. This book provides upper-division undergraduate students in business and management with these general measurement principles. Through the use of frequent business examples and exercises, the contributors cover such topics as sampling methods for data gathering, developing questionnaires, measuring instruments, quantitative and qualitative measurement methods, items analysis, reliability and validity, measurement for quality, and computer uses in data analysis. Professors who have been frustrated with the lack of measurement materials for their business and management students will find this text answers their needs.

"I found the book very interesting, and will consider it as a supplement for my graduate statistics course, Managerial Statistical Analysis. This book covers a number of topics that graduate students need, but which we currently do not cover in our present format, such as questionnaire design, validity and reliability." --Stanley A. Taylor, School of Business Administration, California State University, Sacramento "The author uses plenty of examples and the text is well written and easy to understand. The exercises at the end of each chapter were reasonable and useful." --David J. Solomon, Michigan State University "This book covers the most important topics involved in statistical research. It is informative, and topics are presented in a way that is easy to understand." --J.L. Madrigal, Department of Statistics, Brigham Young University Aimed at students who do not plan to be academic researchers but rather who will use measurement and comparison methods in their work, this book teaches readers methods for sampling, data gathering, developing questionnaires, reliability and validity, and quantitative and qualitative measurement methods through the use of frequent examples and exercises. In addition, the book covers the use of quality improvement tools and techniques in measurement. Readers who do measurement activity in their workplace will find that this book provides them with all the research, statistical, and qualitative tools that they'll need. Given the trend toward improving quality and customer satisfaction, measurement has become an increasingly necessary skill for business managers to possess in order to assess change and improvement. This book provides upper-division undergraduate students in business and management with these general measurement principles. Through the use of frequent business examples and exercises, the contributors cover such topics as sampling methods for data gathering, developing questionnaires, measuring instruments, quantitative and qualitative measurement methods, items analysis, reliability and validity, measurement for quality, and computer uses in data analysis. Professors who have been frustrated with the lack of measurement materials for their business and management students will find this text answers their needs.