David Liddle

For business success, organizations need engaged employees working in high-performing teams. HR's transformation into a progressive people and culture function means that it can co-create a workplace culture which is fair, just, kind, inclusive, sustainable and high performing. Written for HR professionals and business leaders, this book shows how to adopt a people and culture approach in the organization rather than a people or culture focus. It features the innovative People and Culture Operating Model, providing practitioners with the tools they need to create a purpose-driven, values-based and people-centric approach to their company culture and their HR strategy. Full of engaging real-world examples and practical advice, People and Culture provides practitioners with everything they need to optimize their organizational culture so people will flourish, teams will thrive and the organization will prosper. This includes guidance on aligning purpose, values, strategy, process and behaviours as well as dedicated support on systems thinking, emotional intelligence and communication skills. This book also explains how to align the EVP (Employee Value Proposition) with company culture and shows how HR and leaders can unlock the social, strategic, stakeholder and shareholder value of this people and culture approach. The final part of the book features a playbook which includes a framework for undertaking a cultural audit and the tools needed to resolve toxic behaviours and cultures. Building on the author's previous work on transformational culture and conflict management, this is essential reading for all business leaders and people professionals.

For business success, organizations need engaged employees working in high-performing teams. HR's transformation into a progressive people and culture function means that it can co-create a workplace culture which is fair, just, kind, inclusive, sustainable and high performing. Written for HR professionals and business leaders, this book shows how to adopt a people and culture approach in the organization rather than a people or culture focus. It features the innovative People and Culture Operating Model, providing practitioners with the tools they need to create a purpose-driven, values-based and people-centric approach to their company culture and their HR strategy. Full of engaging real-world examples and practical advice, People and Culture provides practitioners with everything they need to optimize their organizational culture so people will flourish, teams will thrive and the organization will prosper. This includes guidance on aligning purpose, values, strategy, process and behaviours as well as dedicated support on systems thinking, emotional intelligence and communication skills. This book also explains how to align the EVP (Employee Value Proposition) with company culture and shows how HR and leaders can unlock the social, strategic, stakeholder and shareholder value of this people and culture approach. The final part of the book features a playbook which includes a framework for undertaking a cultural audit and the tools needed to resolve toxic behaviours and cultures. Building on the author's previous work on transformational culture and conflict management, this is essential reading for all business leaders and people professionals.

Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits. The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment. This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from organizations such as Tesco, Burberry and Nationwide Building Society as well as conflict resolution resources and toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace.

Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits. The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment. This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from organizations such as Tesco, Burberry and Nationwide Building Society as well as conflict resolution resources and toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace.

SHORTLISTED: Business Book Awards 2022 - People, Culture & Management category Company culture is the foundation of business success. Strong culture drives an average of four times more revenue growth, 12% more productivity and half the employee turnover rate. Driven by global health, economic and environmental emergencies and rising social justice and employee activism, organizations are urgently seeking a new cultural model which will enable them to thrive. Transformational Culture provides a blueprint for a fair, just, inclusive, sustainable, and high performing organization. With a foreword from Dave Ulrich and expert analysis of the benefits of a people-focused and values lead organization, it provides 8 transformational enablers to deliver individual, team and business success. Guidance is also included on how to tackle toxic cultures and behaviours, how to shift the dial from retributive to restorative justice, and how to develop humane and human HR and management systems. The book offers practical guidance for HR professionals and business leaders on how to redefine their culture and to embed a unique, practical framework to assist with the resolution of concerns, complaints, and conflicts at work. Tried and tested toolkits and templates plus case studies from organizations who have successfully implemented this approach including London Ambulance Service, Aviva, The FT and British Retail Consortium are contained within Transformational Culture making this an invaluable guide for anyone wishing to put their people and their values first.

SHORTLISTED: Business Book Awards 2022 - People, Culture & Management category Company culture is the foundation of business success. Strong culture drives an average of four times more revenue growth, 12% more productivity and half the employee turnover rate. Driven by global health, economic and environmental emergencies and rising social justice and employee activism, organizations are urgently seeking a new cultural model which will enable them to thrive. Transformational Culture provides a blueprint for a fair, just, inclusive, sustainable, and high performing organization. With a foreword from Dave Ulrich and expert analysis of the benefits of a people-focused and values lead organization, it provides 8 transformational enablers to deliver individual, team and business success. Guidance is also included on how to tackle toxic cultures and behaviours, how to shift the dial from retributive to restorative justice, and how to develop humane and human HR and management systems. The book offers practical guidance for HR professionals and business leaders on how to redefine their culture and to embed a unique, practical framework to assist with the resolution of concerns, complaints, and conflicts at work. Tried and tested toolkits and templates plus case studies from organizations who have successfully implemented this approach including London Ambulance Service, Aviva, The FT and British Retail Consortium are contained within Transformational Culture making this an invaluable guide for anyone wishing to put their people and their values first.