Dennis Nickson

Human Resource Management for the Hospitality and Tourism Industries 3rd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries. It looks at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry and covers core topics including: recruitment and selection, legislation and equal opportunities, staff health and welfare and remuneration strategies in the industry.This 3rd edition has been fully updated with: new legal information, data, statistics and examples new material on flexible working, absent management, skills shortages, stress management and employee motivation. new international examples of best practice Written in a user friendly style, each chapter includes chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links, discussion questions and further reading to aid understanding and test knowledge. Online resources for both lecturers and students are available including: MCQs, PPTs, commentaries on the review and reflect questions from each chapter and case study archive.

Human Resource Management for the Hospitality and Tourism Industries 3rd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries. It looks at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry and covers core topics including: recruitment and selection, legislation and equal opportunities, staff health and welfare and remuneration strategies in the industry.This 3rd edition has been fully updated with: new legal information, data, statistics and examples new material on flexible working, absent management, skills shortages, stress management and employee motivation. new international examples of best practice Written in a user friendly style, each chapter includes chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links, discussion questions and further reading to aid understanding and test knowledge. Online resources for both lecturers and students are available including: MCQs, PPTs, commentaries on the review and reflect questions from each chapter and case study archive.

This accessible and exciting new text looks at the implications of aesthetic labour for work and employment by contextualizing debates and offering a critical approach. The origins of aesthetic labour are explored, as well as the relevant theories from business and management, and sociology. Coverage includes key topics such as: corporate strategy; recruitment and selection practices; and discrimination. Key features include: - a range of case studies from across different types of organizations and popular culture - the exploration of topics such as branding, 'lookism', 'dressing for success' and cosmetic surgery - suggestions for further reading.

This accessible and exciting new text looks at the implications of aesthetic labour for work and employment by contextualizing debates and offering a critical approach. The origins of aesthetic labour are explored, as well as the relevant theories from business and management, and sociology. Coverage includes key topics such as: corporate strategy; recruitment and selection practices; and discrimination. Key features include: - a range of case studies from across different types of organizations and popular culture - the exploration of topics such as branding, 'lookism', 'dressing for success' and cosmetic surgery - suggestions for further reading.

Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as:• recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising• legislation and equal opportunities: illegal discrimination and managing diversity • staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse• remuneration strategies in the industry: the ‘cafeteria award’ approach, minimum wage and tippingHuman Resource Management for the Hospitality and Tourism Industries is illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links’ discussion questions and further reading.Accompanying the text is a companion website which includes extra case studies to aid teaching and learning.

Human Resource Management for the Hospitality and Tourism Industries 2nd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: recruitment and selection, legislation and equal opportunities, staff health and welfare and remuneration strategies in the industry.This 2nd edition has been fully updated:with new legal information, data, statistics and examplesnew chapter looking at HRM policies and practice in Eventsnew international examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learningenhanced companion website for students and lecturers including: power point slides, student test bank, additional case studies and links to additional resourcesWritten in a user friendly style, each chapter includes chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links, discussion questions and further reading to aid understanding and test knowledge.

Human Resource Management for the Hospitality and Tourism Industries 2nd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: recruitment and selection, legislation and equal opportunities, staff health and welfare and remuneration strategies in the industry.This 2nd edition has been fully updated:with new legal information, data, statistics and examplesnew chapter looking at HRM policies and practice in Eventsnew international examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learningenhanced companion website for students and lecturers including: power point slides, student test bank, additional case studies and links to additional resourcesWritten in a user friendly style, each chapter includes chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links, discussion questions and further reading to aid understanding and test knowledge.

Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as:• recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising• legislation and equal opportunities: illegal discrimination and managing diversity • staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse• remuneration strategies in the industry: the ‘cafeteria award’ approach, minimum wage and tippingHuman Resource Management for the Hospitality and Tourism Industries is illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links’ discussion questions and further reading.Accompanying the text is a companion website which includes extra case studies to aid teaching and learning.