Diana Hendel

When you turn a crisis or even a trauma into a learning moment, it will turn fear into courage and then determination. This leadership roadmap shows you the way to successfully navigating through crisis or trauma and coming out stronger on the other side.Organizational trauma takes many forms. It could be a pandemic that disrupts the way people work. An economic meltdown. An act of violence. A failed merger. A layoff—or continual threats of one. Whatever the scenario, events like these can traumatize leaders and employees, sending everyone into survival mode.Here’s the good news: when leaders navigate a traumatic event effectively, the organization doesn’t just survive.In Trauma to Triumph, Mark Goulston, MD, and Diana Hendel present a visionary and tactical roadmap to help leaders create stability amid chaos and uncertainty, move productively through a traumatic event, and flourish in ways previously unimagined.After reading this book, readers will learn:How the survival mechanism manifests in employees and leaders amid traumaThe predictable polarities, dilemmas, tensions and other patterns that emerge in traumatized organizations…and how to break these cyclesWhy lack of clarity in roles and poor communication are dangerous in times of crisis (and how to avoid these common pitfalls)How leaders can shift to a mindset that helps create trust, confidence, safety, respect, and inspiration in employeesBest practices for leading yourself and others through crisis; grieving losses, embracing healthy coping mechanisms, reframing, and moreHow to launch a rapid-response process where you “control the controllables” and create a framework for making better decisions during a crisisHigh-impact tactics to help your organization recover and heal in a way that doesn’t just return to baseline, but transcends itFilled with tools and tactics, Trauma to Triumph is an organization-wide blueprint for navigating a future where we’ll likely experience one trauma or crisis after another. It gives leaders at every level the guidance to create confidence, courage, and enthusiasm in their team.

Why Cope When You Can Heal? is an essential resource for doctors, nurses, paramedics, and other healthcare professionals—and the leaders who support them—as they navigate the traumatic stress they have experienced and continue to face.COVID-19 has traumatized the world—and no group has been more impacted than frontline healthcare workers. They’ve worked without adequate personal protective equipment (PPE), witnessed mass death, and been forced to make choices that haunt them. Many have fallen ill, while others have worried endlessly about their own health and that of their loved ones.Additionally, all of this is happening in the context of a divided nation, a struggling industry, and a “just get over it” culture that exacerbates the problems healthcare workers face, while minimizing their suffering. These factors have created the perfect storm for widespread stress, depression, anxiety, and hopelessness—and, increasingly, posttraumatic stress disorder (PTSD).Medical doctor and psychiatrist Mark Goulston shares practical, evidence-based techniques and treatments for managing traumatic stress that will fill you with hope and inspiration.In Why Cope When You Can Heal?, you will discover:real-world accounts and experiences from frontline workers;an overview of treatment options; andexercises, tools, and tips that you can use today.This guide will help you—and those you love and support in the COVID-19 battle—begin the process of healing from the inside out and reconnect with the joys and rewards of career and life.

Responsible is the riveting and deeply personal account of a CEO who leads a major medical center in southern California through the acute phase and aftermath of a deadly workplace shooting. It offers profound insight into the effect of trauma on individuals and on the culture of an organization - an organization that had previously felt safe, and even immune, to acts of violence occurring within it. In a gripping narrative, the author captures the impact of the shooting on leaders and staff who are accustomed to working in an environment where trauma victims are brought to the hospital for life-saving care, but who find themselves unexpectedly responding to their own tragedy - a tragedy that is further complicated when the identity of the shooter and his rumored motive are revealed. The book addresses the unique dilemmas faced by the organization and its leader and exposes the multiple perspectives that emerge as people search for answers to why it happened and whether it could be prevented. It unflinchingly examines the boundary between the personal and professional for the CEO as she guides the organization amidst the life-shattering event, through subsequent re-traumatization, and throughout the arc of the healing process. Her struggle to come to terms with her own developing symptoms of PTSD and her experience as a vulnerable patient are conveyed with a candid and poignant honesty that offers hope and understanding to anyone who has experienced trauma or tragedy - and deeper insight and awareness for everyone else.