Edward C. Brewer

Filled with both classic and contemporary examples and a variety of engaging stories, Organizational Communication teaches students how to apply theory in diverse real-world contexts including government, small and family-run businesses, nonprofit organizations, and entrepreneurial ventures. This book presents the increasingly global and mediated nature of communication in organizations, resulting in a highly readable and engaging introduction to the field. KEY FEATURES* Case studies in every chapter bring organizational communication stories, dilemmas, and theories to life* A focus on organizational behavior is infused throughout the text to help students see the content from a business-management perspective* "Key Point" callouts appear in the margins throughout each chapter to focus students' attention on the most significant concepts * "Context Matters" sections at the end of each chapter show students how to apply concepts in context with plentiful real-world examples and scenarios* "The Hollywood Connection" end-of-chapter features help students apply chapter concepts to organizations depicted in popular films

This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments – and make the world a little better and more pleasant.An author team with extensive cross-sector experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization according to industry standards and expectations. Although the basic steps are simple – going all the way back to preschool and kindergarten – they can have a significant positive impact on customer service and on basic human interaction. If an employee follows these simple steps, not only will relationships with customers improve, but so will relationships with co-workers, increasing overall organizational satisfaction. Readers who adopt the principles in this book may find that their personal relationships improve as well. The primary audience of this work includes any business that desires to improve customer service. However, anyone who works with people will appreciate the conversational tone and specific illustrative examples in this clear and immediately actionable book.

This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments – and make the world a little better and more pleasant.An author team with extensive cross-sector experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization according to industry standards and expectations. Although the basic steps are simple – going all the way back to preschool and kindergarten – they can have a significant positive impact on customer service and on basic human interaction. If an employee follows these simple steps, not only will relationships with customers improve, but so will relationships with co-workers, increasing overall organizational satisfaction. Readers who adopt the principles in this book may find that their personal relationships improve as well. The primary audience of this work includes any business that desires to improve customer service. However, anyone who works with people will appreciate the conversational tone and specific illustrative examples in this clear and immediately actionable book.

Religious Rhetoric: Dividing a Nation or Building Community examines religious rhetoric and its creation of both division and unity from a variety of perspectives and issues. Religion, in a variety of forms, is central to our understanding of who we are and how we respond to the world around us. Even those who claim not to have a religious faith have religion in the sense that they have a particular worldview through which they understand and react to the world around them. By examining religious rhetoric in a variety of contexts, thsi book uncovers the cultural impact of this rhetoric on our political, community, and personal systems of understanding.