Harry Scarbrough

In this important MBA text the authors adopt a highly integrated approach. Using the three conceptual lenses of power, meaning and design they explore fully the many different ways in which technology and organizations interact. They highlight the major debates within these competing perspectives and argue that the flow of knowledge and ideas within and between organizations is crucial in shaping technologies and organizations alike.

In this important MBA text the authors adopt a highly integrated approach. Using the three conceptual lenses of power, meaning and design they explore fully the many different ways in which technology and organizations interact. They highlight the major debates within these competing perspectives and argue that the flow of knowledge and ideas within and between organizations is crucial in shaping technologies and organizations alike.

Written by a team of highly respected authorities on management and organizational behaviour, this core textbook is grounded in an extensive body of international research and analysis that demonstrates that knowledge work depends primarily on the behaviours, attitudes and motivations of those who undertake and manage it and not simply on the implementation of information systems technology. Throughout the book, engaging case studies and role plays demonstrate the range of perspectives that can be applied to knowledge work, and the organisational conditions under which it can be managed effectively. This book is essential reading for undergraduate and postgraduate students on modules covering Knowledge Management, and ideal for modules in Human Resource Management and Organisational Studies. New to this Edition: - Updated case studies based on the latest research and with international reach - Enhanced learning and teaching tools to help students understand important concepts - A new companion website with lecturer resources

The 1980s and 1990s have seen the break-up of conventional approaches to the management of professional expertise. Central Research and Development and technical functions have been demerged, established career structures torn down, and professionalism itself has come under attack. This book surveys these shifts in the management of expertise by presenting empirical findings from both manufacturing and service industries and occupations as diverse as management consultants, IT workers and NHS doctors. It finds that there are commonalities of experience between these different groups, and that a focus on expertise itself - rather than on the experts themselves, or on their professional pretensions - is crucial to understanding the scope and limits of managerial action.

The nature of technical expertise has become increasingly important and problematic in the post-modern era, as structured hierarchies and production methods are revised. Financial services, one of our most important economic sectors, has also been confronting very high degrees of uncertainty that reflect great institutional and market changes. In this fluid and competitive environment technological change - in particular the widening scope of information technology (IT) - has become vitally important. This study is about the strategic uses of IT in retail financial services. It is based on the Scottish part of the industry, a highly cohesive sector in its own right, but one with universal linkages to UK and global finance. A set of seven case studies forms the empirical base, while the study also focuses on key strategic projects within these case companies. The purpose is to arrive at an understanding of how firms develop a strategic approach to IT. This hinges on the management of expertise - the ability to integrate detailed technological expertise with wider organizational and marketing goals. The study examines a number of themes around this key issue: the process of formation of IT strategy, sectorial influences on the implementation of computer-based systems, and the occupational and career factors that shape IT expertise.