Jack Phillips

NEW EDITION, REVISED AND UPDATEDIn America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people jump to solutions before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented. This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement. This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable. "

Show the value of virtual learning to demonstrate business impact.In Designing Virtual Learning for Application and Impact, virtual learning expert Cindy Huggett teams with evaluation experts Jack and Patti Phillips and learning transfer authority Emma Weber to create a guidebook for TD practitioners to ensure that their online programs achieve measurable results beyond the virtual classroom.This practical book outlines a design process focused on how to deliver on-the-job application of learning and a positive impact on business results. It gives 50 techniques you can immediately use to effectively design an engaging virtual learning program that helps learners apply the knowledge they’ve gained back on the job.Virtual learning is here to stay. And it must add value to an organization, otherwise it’s a waste of time and resources. As budgets are slashed, the ability to show that a program is an investment, rather than an expense is vital. Thus, we need a renewed sense of urgency to make sure virtual learning delivers results for those who support it, expect it, and even demand it.Step up to the challenge and get serious about delivering business impact with your virtual learning programs. This book will show you how.

Why Not Just Make the Cake? That's a question countless people across the country started asking in 2012, when Jack Phillips told two men who walked into his Masterpiece Cakeshop that he couldn't create a custom cake for their same-sex wedding. And the question only grew more urgent as Phillips had to defend himself first before the Colorado Civil Rights Commission and then numerous courts--losing at every step of the way until the U.S. Supreme Court ruled in his favor in June 2018. Why not just make the cake? Submitting would have been less frightening than facing relentless harassment and death threats. It would have been less costly than losing a major portion of his business when the state demanded that he design cakes for same-sex weddings or none at all. And it would have been easier than a decade of fighting for his rights--and his livelihood--in court, a fight he has been forced to continue even after his victory at the Supreme Court. But for Jack Phillips, there are deeper principles at stake--principles too precious to abandon for the sake of convenience and safety. These principles should be of concern to every American, including Jack's adversaries. If the freedoms Jack has sought to protect are lost, they may never be regained. Why not just make the cake? In this inspiring book, Jack answers that question in his own words, hoping his story will inspire and strengthen the many who will encounter challenges, however fearsome, to living out their faith.

Get your bottom-line results where you want them by putting your marketing campaigns and initiatives to powerful new useMarketing is all about understanding and serving your customers’ needs—but how do you know that your events, campaigns, and communication initiatives are working at top effectiveness? And how can you determine whether your marketing investments are reaping real rewards? ROI (Return on Investment) is a performance measure used to evaluate the efficiency of all types of investments, and in this powerful guide, the team at the ROI Institute offer you a proven method for understanding your own marketing benchmarks as never before.Drawing on real data collected from real cases of real companies in a variety of industries, ROI in Marketing uses a data-driven process to help you measure:Input, including types of projects, audience reach, number of customers, costs, and moreReactions of target groups to products, services, and messagesActions, including how to process and monetize what the target group thinks, believes, and knowsBusiness impact of actions taken by the target group and their influence on sales, new accounts, and profits ROI, monetary benefits of marketing programs compared to costsIntangibles, such as image, reputation, corporate social responsibility, and morePacked with actionable, results-driven processes, ROI in Marketing offers a powerful blueprint for transforming how you interact with your customers to get clear bottom-line results.

Jack Phillips invites you to enjoy a copious amount of entertainment in the pages of Rhymes and Good Times 2017; utilizing rhymes based upon a boy's name or a girl's name. That capture a moment in time of an event taking place to experience a spectrum of emotions and situations. Rhymes and Good Times2017 is fun, interactive, thought provoking, and educational. It's a wonderful book to share with your family. It also makes an outstanding gift.

Jack Phillips invites you to enjoy a copious amount of entertainment in the pages of Rhymes and Good Times 2017; utilizing rhymes based upon a boy's name or a girl's name. That capture a moment in time of an event taking place to experience a spectrum of emotions and situations. Rhymes and Good Times2017 is fun, interactive, thought provoking, and educational. It's a wonderful book to share with your family. It also makes an outstanding gift.

Underpinned by decades of research and application, Making Change Work shows that the lynchpin that connects change initiatives and their ultimate success is behavioural change. The book brings together the ROI Institute's established methodology for aligning projects and programmes to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. It offers a step-by-step process that partners with any business initiative requiring behavioural change, providing the critical link bridging the knowledge and application. At the heart of the methodology is a framework for reflective conversation, ensuring accountability and aligning people to the desired outcomes. Cutting through complex change theory, Making Change Work is a 'how to' guide, providing an end-to-end approach to solve the problem that businesses have grappled with for so long from change projects that don't deliver business impact. It includes real life case studies from organizations such as BMW and the University of NSW Department of Innovation on how organizations are using the framework to create successful outcomes that are not just demonstrated but that are delivered and measurable. It is ideal for any professional who is embarking on any organizational initiative requiring change and evaluation of the subsequent ROI, whether it is a learning initiative, quality initiative or change initiative.

PROVE THE VALUE OF YOUR HR PROGRAM WITH HARD DATAWhile corporate leaders may well know the value of human capital, they don’t always understand the extent to which the HR function contributes to the bottom line. So when times get tough and business budgets get cut, HRdepartments often take the first hit.In this groundbreaking guide, the cofounders of ROI Institute, Jack Phillips and Patti Phillips, provide the tools and techniques you need to use analytics to show top decision makers the value of HR in your organization.Focusing on three types of analytics--descriptive,predictive, and prescriptive--Making Human Capital Analytics Work shows how you can apply analytics by:Developing relationships between variablesPredicting the success of HR programsDetermining the cost of intangibles that are otherwise diffi cult to valueShowing the business value of particular HR programsCalculating and forecasting the ROI of various HR projects and programsMuch more than a guide to using data collectionand analysis, Making Human Capital Analytics Work is a template for spearheading large-scale change in your organization by dramatically influencing your department's overall image within the organization.The authors take you step-by-step through the processes of using hard data to drive decisions and demonstrate the tangible value of HR.You know that your department is more than administrative and transactional--that it's an integral player in your company's strategy. Apply the lessons in Making Human Capital Analytics Work and ensure that all other stakeholders know too.

A proven system for measuring the bottom-line valueof any proposed healthcare initiativeHealthcare costs in the United States are soaring out of control, and virtually every forecast predicts no end to this unhealthy trend.Until now, there has been no way to quantify and prove the value of healthcare projects and programs. Measuring ROI in Healthcare is what the industry--and the nation itself--has been waiting for.In this groundbreaking book that is sure to heavily impact the healthcare industry, four ROI experts show you how to measure what was previously unmeasurable and place accurate dollar signs on what was formerly impossible to value.Whatever healthcare improvement projects you plan to introduce--from systemwide medical procedures, technologyimplementations, and systems integration to nurse retention, risk management, and leadership development--Measuring ROI in Healthcare provides the tools you need to prove the worth of your project to decisionmakers.This step-by-step guide to collecting, analyzing,and reporting data in a consistent manner explains how to:Align your project’s intended outcomes with organizational needsCollect and measure project participant feedbackEvaluate the application and implementation of projectsMeasure business impact and connect improvement directly to your effortsDevelop monetary values to calculate ROIAs budgets shrink and uncertainty grows, business leaders are demanding higher levels of accountability than ever before. Nowhere is this more apparent than in thehealthcare industry.Use the proven methods of Measuring ROI in Healthcare to make sure your programs and projects will deliver what they promise and convince any decision maker that the organization's money will be well spent on your efforts.PRAISE FOR MEASURING ROI IN HEALTHCARE:"Measuring ROI in Healthcare should be mandatory reading for all executives of any sector in the healthcare arena: providers, payers, Pharma/device companies, policymakers, and scholars." -- Dr. David Lee Scher, MD, digital health technology consultant, Pennsylvania State University College of Medicine, Clinical Associate Professor of Medicine"There are very few constants in healthcare. Two of them--the push for greater quality and productivity--are comprehensively addressed by the authors. And in so doing, the direct connection between resource investment--time and money--and the return on those investments is concisely and profoundly made." -- Ross Mitchell, Vice President, External and Governmental Affairs, Baptist Health System"Kudos to the authors for providing a logical, systematic project evaluation framework that incorporates both financial and key nonfinancial elements affecting aninvestment decision." -- Hank Walker, Partner, Andrade/Walker Consulting, and former CEO of a large Catholic health system"Measuring ROI in Healthcare covers the most important ROI concepts to understand and gives leaders the necessary tools to be successful in that effort." -- Chris D. Van Gorder, FACHE, President and CEO, Scripps Health, and former Chairman of American College of Healthcare Executives"Executives, administrators, healthcare managers, advisors, professionals, and practitioners alike will find both the book and the ROI Methodology informative resourceswhen planning major healthcare projects." -- Dr. Catherine S. Amos, Doctor of Optometry, EyeCare Associates,and former President of American Optometric Foundation

Prove the financial value of your programs—so funders can’t say no“Not measuring the impact of leadership development is like dieting without weighing-in. This outstanding book offers a very logical and practical approach to measuring the impact of leadership development.”—Dave Ulrich, Professor, University of Michigan, Ross School of Business, and partner, The RBL Group“This book explains many of the reasons why current leadership development practices miss the mark. A must-read for anyone who wishes to implement a meaningful strategy for developing leaders in their organization.”—Rajeev Peshawaria, Executive Director and CEO, iclif Leadership and Governance Centre“Leadership development is an area we instinctively know we need in organizations, but we struggle with how to link it to results. Patti, Jack, and Rebecca make measurement a clear and simple process.”—Whitney Hischier, Assistant Dean, Center for Executive Education, University of California, Berkeley, Haas School of Business“Measuring Leadership Development is one of the best business road maps I’ve seen in quite some time. These three doctors of philosophy offer the right prescription for ailing corporations in today’s business climate. I highly recommend it as an essential navigational tool in any corporate handbook.”—Marshall Goldsmith, million-selling author of the New York Times bestsellers MOJO and What Got Your Here Won’t Get You There“In addition to synthesizing and integrating various streams of information into something meaningful and compelling, the authors outline the fundamental questions that anyone who truly cares about making a difference should answer and they also provide pragmatic approaches and applications to insure high impact.”—Teresa Roche, Vice President and Chief Learning Officer, Agilent TechnologiesAbout the Book:Leadership development is one of the driving forces behind strong organizational performance. However, when executives look to run their organizations leaner, they view it as a luxury. Now, Measuring Leadership Development gives talent managers a full toolkit for presenting their leadership development programs in terms of identifiable business benefits, including—for the first time—an accurate bottom line for return on investment in the program.Jack and Patti Phillips have set the standard for ROI Methodology, and here, with Rebecca Ray, they show you how to measure, in real numbers, the impact a leadership development program has on an organization. This complete package gives you sought-after advice for developing leaders with a conveniently measurable, results-based approach as well as the tools you need to collect, analyze, and report relevant data. With this one-of-a-kind book, you can get up and running fast to:Design, deliver, and sustain a periodic ROI evaluation processProvide executives and stakeholders with the confirmable data they demand in terms they understandUse your evaluation data to drive improvement in your organizationEffectively value the ROI of a leadership development program using the same standard ratio accountants use for equipment and buildingsColorful case studies from some of the world’s best-known companies illustrate how to establish best practices and avoid common pitfalls. You will turn to this book again and again for its authoritative, go-to advice and techniques.Take the lead in improving your company’s performance with Measuring Leadership Development.

Measuring the return on investment (ROI) of human resources programs (HR) is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team. Responding to the current accountability demands that continue to challenge human resource professionals, this updated edition illustrates the use of ROI methodology as a communication tool that strengthens the relationship with senior management as well as a process-improvement tool that enhances and improves HR's contributions to the bottom line. With this guide, human resource managers will prove their value to their companies by learning how to measure ROI in a variety of programs, policies, practices, and solutions; develop the ROI of HR with basic, step-by-step instructions; and collect, analyze, and report data with sophistication.

Whether yours is a small one-person hop or a large mega-consulting powerhouse, the revised edition of The Consultant's Scorecard helps you move past the same old promises and provide cold, hard proof of success--which you must offer if you want to compete in today's fiercely competitive and fast-growing consulting industry.Jack and Patti Phillips have fully updated their authoritative work to put you in the best possible position to sell your services to clients who demand proof of unmistakable financial value. On the flipside, this bookhelps clients determine the validity of prospectiveconsultants' promises and track progress after hiring.The Consultant’s Scorecard offers simple data collection techniques for measuring the value of a project in six key areas:Client satisfactionNew knowledge and skills acquired by the clientSuccessful project implementationBusiness unit impactReturn on investmentIntangible benefitsIn addition to enabling you to measure your contribution, this process provides a framework you can use to focus on results throughout the consulting intervention.The key concept in any consulting project today is "accountability." Senior managers are being held more and more accountable for the consulting fees they pay out--so they're requiring more accountability from consultants. The Consultant's Scorecard helps both parties involved in the process form rocksolid measurements of the value of any project.PRAISE FOR THE PREVIOUS EDITION OF THE CONSULTANT’S SCORECARD:"Jack Phillips's unique approach to measuring the return on investment of consulting makes The Consultant's Scorecard a must-read for anyone involved in the consulting process." -- Stephen R. Covey, author of the bestseller The 7 Habits of Highly Effective PeopleConsulting clients are demanding more and more assurance that the large fees they pay will bring measurable results to their organizations. The Consultant's Scorecard is the tool you need to create effective impact and ROI statements for every project proposal you submit. Consultants and ROI experts Jack and Patti Phillips show how to measure and report value,results, and impact to dramatically expand your business. The Consultant's Scorecard includes:Examples of successful projectsImportant trends and timely issuesDownloadable tools provided onlineExpansive self-assessment checklistTemplates for easy use

It has been hard for me to escape the imprint of my early, strong, but scattered trains of thought. There was, at the beginning, little to go by; and I saw no clear way to go. This book is accordingly filled with internal tensions that are not, as yet, fully annealed. Subsequent writers may re-present the work, explaining it in a simpler way. Others may simply invert it. I mean by this that, by writing it backwards, from its found ends {practical machinable teeth) to its tentative beginnings (dimly perceived geometrical notions), one might conceivably write a manual, not on how to understand these kinds of gears, but on how to make them. Indeed a manual will need to be written. If this gearing is to be further investigated, evaluated and checked for applicability, prototypes will need to be made. I wish to say again however that my somewhat convoluted way of presenting these early ideas has been inevitable. It has simply not been possible to present a tidy set of explanations and rules without exploring first (and in a somewhat backwards-going direction) the complexities of the kinematic geometry. There remains, now in this book, a putting together of primitive geometric intuition, computer aided exploration of certain areas, geometric explanations of the discovered phenomena, and a loose sprinkling of a relevant algebra cementing the parts together.

Guarantee value and profit with everyproposal you write!Business proposals cross the desks ofdecision makers all the time, but rarelydo they credibly promise high impact andimpressive ROI. When they do, though, thepeople that matter pay attention.The Consultant’s Guide to Results-DrivenBusiness Proposals presents a systematic, structuredmethod for gaining the attention ofclients, earning their respect, and, ultimately,winning any project.ROI experts Jack and Patti Phillips take theproposal process to a new level by providingthe means to prove forecasted value usingsystematic, routine processes. You’ll learn newtechniques for predicting ROI and clearlyillustrating the financial value a proposedproject will deliver—which always makes apowerful impression on anyone who readsit. The authors also address the key issueof providing what every stakeholder wants ina project—success guarantees.The Consultant’s Guide to Results-DrivenBusiness Proposals explains how to:Write proposals that are effective,efficient, timely, and on targetSet objectives for proposals at avariety of levelsDeliver your proposal to themost influential peopleDevelop a success guarantee to drivetotal customer satisfactionThe Consultant’s Guide to Results-DrivenBusiness Proposals is the difference betweenproposals that simply cross a desk and thosethat turn the heads of decision makers. This isthe tool you need for transforming the processof business-proposal writing from a torturoustask with a side of anxiety to an opportunityfor approval and a chance to showcase yourexpertise.

Does a machine run well by virtue of its accuracies, or its freedoms? This work presents an exciting, diagrammatic display of the hidden geometry of freedom and constraint. It bolsters the imaginative design of robots, but applies across all fields of machinery. The figures and their captions comprise alone a self-standing story, and this connects effectively with the rigorously argued text. The seamless combination of the two volumes (1984, 1990) renders the internal cross-referencing (forward and backward within the volumes) easier to look up. The appearance of this paperback is a clear testament to the work's ongoing readership. The term screw theory occurs throughout. This relates (after Ball) to the book's philosophy; and one might equally mention kinetostatics (after Federhofer). An all-pervading, counter-intuitive fact accordingly presents itself: while, analogously, angular velocity relates to force, linear velocity relates to couple. A direct consequence of Freedom in Machinery is a more recent book by the same author. Specifically titled General Spatial Involute Gearing and published in Germany (2003), it exemplifies the many ways in which Freedom in Machinery clarifies the enigmatic field of spatial mechanism. That field continuously expands with the current, continuous thrust of ordinary engineering practice.

Make Consulting Your Dream Job-On Your Own TermsWhen you start your own consulting business, you can be your own boss, set your own hours-and make big profits! But that only happens if you're truly prepared. Are you familiar with the biggest consulting myths? Do you know the 12 success factors for consultants? Have you ever owned your own business before? How to Build a Successful Consulting Practice has all these answers and more-distilled by consulting guru Jack Phillips from years spent researching and reviewing successful firms that are still in business today. This essential volume shows how to:Develop a bulletproof business planFind and keep clients for lifeBuild your brand with magnetic marketing strategiesWrite spot-on proposalsUse the Internet as a secret weaponBecome a charismatic public speakerAvoid financial, legal, and ethical pitfallsAdjust to a new work life

Through a mixture of fact and fantasy, Jack Phillips takes the reader through the Scotland of Robert Burns' time. He blends the work of Scotland's Bard with his own prosaic tributes of song lyrics and dialogue - he tells of Robert Burns' Love and Passion for Jean Armour; the story of "Bonnie" Prince Charlie and Flora; and the Flavor of the Scottish taverns and the friends of the poet, the lover and the humanitarian that was Robert Burns.

It has been hard for me to escape the imprint of my early, strong, but scattered trains of thought. There was, at the beginning, little to go by; and I saw no clear way to go. This book is accordingly filled with internal tensions that are not, as yet, fully annealed. Subsequent writers may re-present the work, explaining it in a simpler way. Others may simply invert it. I mean by this that, by writing it backwards, from its found ends {practical machinable teeth) to its tentative beginnings (dimly perceived geometrical notions), one might conceivably write a manual, not on how to understand these kinds of gears, but on how to make them. Indeed a manual will need to be written. If this gearing is to be further investigated, evaluated and checked for applicability, prototypes will need to be made. I wish to say again however that my somewhat convoluted way of presenting these early ideas has been inevitable. It has simply not been possible to present a tidy set of explanations and rules without exploring first (and in a somewhat backwards-going direction) the complexities of the kinematic geometry. There remains, now in this book, a putting together of primitive geometric intuition, computer aided exploration of certain areas, geometric explanations of the discovered phenomena, and a loose sprinkling of a relevant algebra cementing the parts together.