James Cadle

Business Analysis has never been more important, and valuable, to organisations as they strive to adapt to an ever-changing and faster-changing environment. This expanded edition of Business Analysis Techniques provides detailed guidance on the range and application of the techniques available to assist business analysts and others in their work. Business Analysis Techniques provides a foundation for the effective specification, design and development of digital solutions, solutions that are based on a proper understanding of the real business need and the requirements for solutions to meet them. With 123 of the most widely used techniques covered, this book is an essential resource for any business analyst. This book: Places a large number of techniques into the context of the Business Analysis Service Framework, providing clear guidance on the applicability and use of 123 of the most-used techniques available in the business analyst’s toolboxProvides detailed information on the use of each techniqueAccessibly written with worked examples of all of the techniques describedOffers practical tips for using and adapting the techniques in the real world Pair it with Business Analysis, also published BCS for even greater insights.

Business analysis is a key discipline within business transformation projects. Too often business changes are introduced without such analysis, leading to failed projects, wasted investment and unnecessary business disruption. Effective business analysis enables greater project success, informed investment and beneficial business outcomes. Business Analysis describes the entire landscape for successful business change, explaining the range of services offered by business analysts, the lifecycles and approaches that may be applied, and the techniques that aid analytical thinking, visualisation and modelling. The new edition of this bestseller has been updated extensively to ensure that the guidance offered is highly practical and encompasses the latest developments within the business analysis profession. This is a seminal text for business analysts, helping them to develop their understanding and skills and enabling them to develop their business analysis careers. It is also a key text for anyone working in organisations, whether driving change initiatives or enabling successful change outcomes. This book is: A practical and informative text, enabling business analysis and other business change professionals to develop their key knowledge and skillsA readable and engaging journey through the business change lifecycle, the business analysis services and the toolkit required of a proficient business analystSupports the BCS Business Analysis Certification Portfolio

The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools and the skills and knowledge to be able to use each when and where it is needed. This new edition provides 99 possible techniques and practical guidance on how and when to apply them. It complements Business Analysis also published by BCS, and offers a more detailed description of the techniques used in business analysis, together with practical advice on their application.

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

This edition addresses the issue of organisational culture in more detail and it gives an analysis of why information system projects fail and what can be done to make success more likely.