James Matthews

Despite the widely held belief that the social services were allocated solely on the basis of client need, and could therefore be directly contrasted with the operation of the private market, in the 1970s there remained a wide range of services for which the consumer had to pay directly at the time of consumption. Consumer charges were widely used, for example, for residential accommodation, for the provision of day care and for domiciliary services.Originally published in 1980, Charging for Social Care provided a long overdue examination of the use of these charges in the personal social services. It analyses their historical origins, current operation and their social and financial significance. In addition, it provides a clear theoretical framework within which pricing policies should be determined and outlines the policy for pricing personal social services in the future. In undertaking this analysis Ken Judge and James Matthews had gone beyond the rhetoric which in the past had characterised discussions about charges. Their detailed and perceptive study was based on a report for the Department of Health and Social Security. It would still be of interest to students and teachers of social policy and social administration, to policy makers in both central and local government, to students of the economics of social policy and of the public sector, to social workers, and to all those with an interest in the personal social services and in public spending decisions.

Reprint of the original, first published in 1871.

Reprint of the original, first published in 1871.

We all know that law is a people business. Clients buy from lawyers whom they like, respect, and trust, and they judge those lawyers and their firms on the quality of service that the firm provides, the results achieved, and whether they receive value for money. This applies to corporate, institutional, and private clients alike. For their business plans to be connected to reality, partners and law firm leaders must learn how they are perceived by their clients and adapt accordingly. They do this by listening to their clients. Historically this was through informal, fireside chats. In recent years, many firms have devised formal client listening programs and in recent years there has been an explosion of review sites and social media channels enabling clients to leave their unfiltered and public feedback, whether solicited or not. Forward-looking firms are adopting multi-channel approaches to taking feedback to maximize the intelligence they gather and to adapt to clients' own preferences. As ever, the most nimble and adaptable will reap the rewards. The Client Experience: How to Optimize Client Service and Deliver Value looks at the client experience from end-to-end, from client listening programs to journey mapping, from customer audits to how legal tech can help improve the way a client interacts with a law firm throughout its relationship. A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do without: its client.

Despite the widely held belief that the social services were allocated solely on the basis of client need, and could therefore be directly contrasted with the operation of the private market, in the 1970s there remained a wide range of services for which the consumer had to pay directly at the time of consumption. Consumer charges were widely used, for example, for residential accommodation, for the provision of day care and for domiciliary services.Originally published in 1980, Charging for Social Care provided a long overdue examination of the use of these charges in the personal social services. It analyses their historical origins, current operation and their social and financial significance. In addition, it provides a clear theoretical framework within which pricing policies should be determined and outlines the policy for pricing personal social services in the future. In undertaking this analysis Ken Judge and James Matthews had gone beyond the rhetoric which in the past had characterised discussions about charges. Their detailed and perceptive study was based on a report for the Department of Health and Social Security. It would still be of interest to students and teachers of social policy and social administration, to policy makers in both central and local government, to students of the economics of social policy and of the public sector, to social workers, and to all those with an interest in the personal social services and in public spending decisions.

This thesis describes the application of a Monte Carlo radiative transfer code to accretion disc winds in two types of systems spanning 9 orders of magnitude in mass and size. In both cases, the results provide important new insights. On small scales, the presence of disc winds in accreting white dwarf binary systems has long been inferred from the presence of ultraviolet absorption lines. Here, the thesis shows that the same winds can also produce optical emission lines and a recombination continuum. On large scales, the thesis constructs a simple model of disc winds in quasars that is capable of explaining both the observed absorption and emission signatures – a crucial advance that supports a disc-wind based unification scenario for quasars. Lastly, the thesis also includes a theoretical investigation into the equivalent width distribution of the emission lines in quasars, which reveals a major challenge to all unification scenarios.

This thesis describes the application of a Monte Carlo radiative transfer code to accretion disc winds in two types of systems spanning 9 orders of magnitude in mass and size. In both cases, the results provide important new insights. On small scales, the presence of disc winds in accreting white dwarf binary systems has long been inferred from the presence of ultraviolet absorption lines. Here, the thesis shows that the same winds can also produce optical emission lines and a recombination continuum. On large scales, the thesis constructs a simple model of disc winds in quasars that is capable of explaining both the observed absorption and emission signatures – a crucial advance that supports a disc-wind based unification scenario for quasars. Lastly, the thesis also includes a theoretical investigation into the equivalent width distribution of the emission lines in quasars, which reveals a major challenge to all unification scenarios.

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Reluctant Warriors challenges traditional political interpretations of the Spanish Civil War, and sets it in a new and immediately human light. It is a comparative study of Nationalist Army and Republican Popular Army conscripts, and analyses the conflict from the perspective of those who were involved against their will. While militants on both sides joined the conflict voluntarily, millions of Spanish men coped with the military uprising as an unwanted intrusion into their lives. James Matthews firstly examines the climate in which both sides implemented mass conscription within their zones. He analyses the process of conscription from call-up to placement in a unit, and looks at the methods employed to motivate and maintain the morale of drafted men, as well as the approaches to discipline in the two armies. Finally, he examines situations in which men avoided front line service. These accounted for constant manpower losses on both sides, and were particularly marked for the Republic. Reluctant Warriors reveals that the Nationalist Army managed its conscripted men better than the Republican Popular Army; a vital factor in determining the ultimate outcome of the war.