Jerry Floersch

Qualitative methods have become increasingly popular among researchers, and while many comprehensive textbooks describe the standard techniques and philosophical assumptions, it is often assumed that practitioners are consumers of research and not producers. This innovative book describes how qualitative methods can be used to investigate the in-vivo use of theory in social work practice. It offers not just a comprehensive overview of methods, but a concise, accessible guide focused on how to study and explicate application of theory, and the creative tension that inevitably exists between theory and practice. Theory-to-practice gaps are indispensable conditions for conducting engaged scholarship, which in turn promotes collaboration between researchers and practitioners in addressing practice-related problems in real-world settings. Engaged scholarship and critical realist assumptions are applied to three case studies that combine research questions with data collection techniques and analytic strategies. Thematic, grounded theory, and narrative research techniques are all illustrated, including original quick-start instructions for using ATLAS.ti software. Institutional ethnography is also presented as a method that is particularly useful for social work practice settings. By generating knowledge of practice in open and natural systems, qualitative methods can be used to examine how practice is experienced and how interventions may be understood and transformed. This cutting-edge pocket guide will equip practitioner-scholars with the foundation for conducting research that makes a difference.

On Being and Having a Case Manager stresses the importance of the process of building relationships in helping clients realize independent lives. Based on a two-year study of Marilyn and her case managers, this book emphasizes the intentional exchange of attention and information between case managers, clients, and others within the caring network and clearly outlines a practical method for all service providers, clients, family members, and close friends to follow. Throughout the day, from moment to moment, relationships fluctuate among doing for, doing with, standing by for support, and doing for oneself. By observing Marilyn and her case manager, the authors prove the value of mutually and continuously monitoring these fluctuations within three primary domains-feeling, thinking, and acting-while carrying out daily activities. These findings show that managers are often stuck in doing-for modes of relating. Indeed, this may be one of the factors that contribute most to case manager and client burnout. While some clients with severe and persistent symptoms may, in fact, frequently require others to do-for, some like Marilyn may not require as much. They may need more doing-with and standing-by to encourage mastery and the internalization of confidence.

On Being and Having a Case Manager stresses the importance of the process of building relationships in helping clients realize independent lives. Based on a two-year study of Marilyn and her case managers, this book emphasizes the intentional exchange of attention and information between case managers, clients, and others within the caring network and clearly outlines a practical method for all service providers, clients, family members, and close friends to follow. Throughout the day, from moment to moment, relationships fluctuate among doing for, doing with, standing by for support, and doing for oneself. By observing Marilyn and her case manager, the authors prove the value of mutually and continuously monitoring these fluctuations within three primary domains-feeling, thinking, and acting-while carrying out daily activities. These findings show that managers are often stuck in doing-for modes of relating. Indeed, this may be one of the factors that contribute most to case manager and client burnout. While some clients with severe and persistent symptoms may, in fact, frequently require others to do-for, some like Marilyn may not require as much. They may need more doing-with and standing-by to encourage mastery and the internalization of confidence.

As case management has replaced institutional care for mental health patients in recent decades, case management theory has grown in complexity and variety of models. But how are these models translated into real experience? How do caseworkers use both textbook and practical knowledge to assist clients with managing their medication and their money? Using ethnographic and historical-sociological methods, Meds, Money, and Manners: The Case Management of Severe Mental Illness uncovers unexpected differences between written and oral accounts of case management in practice. In the process, it suggests the possibility of small acts of resistance and challenges the myth of social workers as agents of state power and social control.