John D Hanson

This book shows how to do the following: Understand cost numbers - what they say, what they don't say and what they should say.Collect relevant cost information on a company-wide basis using a TCO framework.Efficiently analyze the TCO impact of business decisions using differential analysis.Evaluate the role of options in situations where risk is present.Present the analysis in a business case format that is meaningful to all levels of management.These tools enable correct decision-making in the three principal areas of cost management: Pricing - paying the right price for purchased goods and services.New Product Design - creating product that can be produced and supplied competitively.Process Change/Optimization - reducing the actual cost of current products, whether made or purchased.

Book 2 in The Team Solution Series: HR Coaching to Grow Teams and ProfitAre you tired of turnover? Are you ready for productivity immediately after hiring? Employee turnover is costly, and in order to increase retention, you need a set of tools to streamline new employee integration, establish engagement, and empower your team. The Onboarding Process breaks down seven, simple C's that will assist you in creating an effective system for your small business. This book will guide you throughHow to collaborate with your team for a fluid onboarding process.What to communicate when and how. Solutions to common onboarding challenges. Details of compliance necessary to protect your company and employees. Clarifying expectations every step of the way for the new hire. Connecting your new hire to the people and tools needed to succeed. Strategies to integrate your new hire into your company culture. Create employee connections with clarity and confidence: Implement The Onboarding Process Today.

Are you tired of turnover? Are you ready for productivity immediately after hiring? Employee turnover is costly, and in order to increase retention, you need a set of tools to streamline new employee integration, establish engagement, and empower your team. The Onboarding Process breaks down seven, simple C's that will assist you in creating an effective system for your small business. This book will guide you throughHow to collaborate with your team for a fluid onboarding process.What to communicate when and how. Solutions to common onboarding challenges. Details of compliance necessary to protect your company and employees. Clarifying expectations every step of the way for the new hire. Connecting your new hire to the people and tools needed to succeed. Strategies to integrate your new hire into your company culture. Create employee connections with clarity and confidence: Implement The Onboarding Process Today.

"It's A Menu, Not a Recipe ""This powerful, practical book is loaded with ideas and insights to generate 'customers for life.'"---Brian Tracy, Author, Maximum AchievementThe 7 Ways "menu" is inspired from over 20 years of excellent customer service and diligent research into current industry leaders like Amazon, American Express, Disney, Nordstrom, Ritz-Carlton and more. The key ingredients to our successes have been neatly rolled into this easily-digested "menu" for stellar customer service. "Order" the items proven to add value while you try new ideas. Add them as they work for you A recent customer satisfaction survey revealed that only 5% of customers received 5-star service, and just 10% of consumers rated their interaction as 4-star. The opportunity to attract and retain loyal, engaged customers has never been better. Use the practical, easily applied tools in this book to consistently create memorable experiences that will earn your company repeat and referred business from grateful clients. You'll be glad you did About the Author: A proven leader in customer service excellence, John D. Hanson has professionally engaged customers and team members by adding value in every career opportunity. He resides near Columbus, Ohio, happily married with children, honored to have served in the U.S. Armed Forces.