John Harney

The arrival of a great-grandson has inspired Johnson to write "Children's Tea & Etiquette" in which the main characters learn basic manners when they attend a tea party for grandparents and grandchildren. The illustrated children's book features simple lessons in shaking hands, giving introductions, making eye contact, picking up a napkin, brewing and drinking tea, and writing a thank you notes, all the things grandparents can sometimes achieve more easily than parents.This is an intergenerational book that brings grandchildren and grandparents together over a cup of tea. Several child-friendly teatime recipes are included as well.

The benefits of working with Application Service Providers (ASPs) can be compelling -- faster rollouts, lower costs, less time spent on implementation and maintenance, and a greater opportunity to focus on your organization's core competencies. Unfortunately, the risks of ASP relationships are far from insignificant. In this book, the President of ASPWatch shows IT managers exactly how to navigate the risks, and use ASPs for maximum competitive advantage. John Harney presents a complete roadmap for any IT decision-maker considering outsourcing to ASPs. He offers expert guidance for answering questions like: What costs are involved? How secure and viable is your ASP? How do you choose the right ASP? You'll learn practical criteria for identifying possible ASP partners; choosing amongst ostensibly similar ASPs; evaluating services, performance, and ROI; and negotiating service level agreements that meet your business requirements. For everyone considering or using Application Service Providers, including IT executives and managers, line-of-business managers, Web and e-business professionals, and consultants.