Judith McKay

Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving. Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client, and a feeling that they are worth little more than a signature on the monthly timesheet. So, how do law firms, and individual lawyers, ensure they exceed expectations, and deliver the best customer experience possible? And what benefits - tangible and intangible - does this bring? Innovations in Client Experience brings together a collection of global contributors, giving their thoughts and advice on how the legal profession can up its game in client experience, offering innovative strategies and pragmatic advice to those law firms concerned they need to improve their CX.

BLISS LIFESTYLE: CHOOSING JOY OVER FOOD shows you why your previous approaches to weight loss haven't worked and offers a step-by-step method to help you design your ideal life at a healthy weight. People are willing to spend vast amounts of time in researching and implementing a financial plan or a kitchen renovation, but when it comes to a weight loss plan they are only too happy to grab the latest one-size-fits-all scheme that addresses a narrow window of their life (usually diet) and then when it doesn't work, blame themselves and choose another. Through the use of assessment tools, exercises in centering, developing personal awareness, listening to the body and stress management, BLISS LIFESTYLE will help you realize what you need to release or add to the whole of your life. As opposed to a focus of deprivation and blame you will be concentrating on your strengths and your preferences. You will learn to: 1.Develop more awareness of what areas of your life need to be changed to optimize health 2.Discipline your patterns of diet and exercise 3.Identify and deal with stressors that may be triggers to over-eating 4.Become more sensitive to your needs and how to take care of them without turning to food 5.Balance taking care of loved ones in a way that benefits everyone involved 6.Consult your inner-knowing about your choices instead of relying on "expert" advice 7.Utilize the ABC model for stress resolution and problem-solving 8.Give your anger and pain your caring attention instead of "stuffing" those emotions 9.Be less reactive to external influences to your peace of mind 10.Become aware of the power of your internal dialogue and use it to your advantage 11.Take moments throughout the day to center yourself so that you no longer fall into automatic, unhealthy patterns of behavior 12.Soften the harshness of your self-criticism and change to positive reinforcement 13.Design and fine-tune a daily Bliss Lifestyle Plan that will allow you to maintain a healthy weight Follow your own unique bliss and you will have an abundant, happy life at a weight that is healthy for you. Why not start now?

The first and second editions of this best-selling guide have already helped thousands of people understand chemotherapy and prepare themselves or their loved ones for treatment. The book is used as the primary chemotherapy patient education tool in outpatient clinics nationwide. This new third edition of The Chemotherapy Survival Guide includes updated information on topics including biotherapy, immunotherapy, nutrition, stress reduction, chemotherapy drugs, and more.Written by experienced oncology nurses Judith McKay and Tamera Schacher, this reassuring, optimistic guide helps readers understand their treatment options and explains in plain English how different types of chemotherapy really work. The book includes detailed advice on how to cope with and alleviate the side effects of chemotherapy, such as hair loss and nausea, and describes how good nutrition, meditation, support groups, and other techniques and resources can help chemotherapy patients recover both physically and emotionally during this difficult time.