Swenson and Palmer bring together years of experience in designing and developing solutions for customers. Starting with workflow systems in the 1990s to BPM systems in 2000's, the latest step is to Digital Transformation. This book covers essential ingredients of a successful project you need to know: - Center of Excellence --- Charter, Roadmap, and Methodology - Staffing the Center --- Key Skills and Proportions - Maturity Assessment --- Questions and Scoring - Planning --- Vision, Mission, Approach, and Scope - Designing Components --- Business Processes --- Case agents --- User interface --- Data Strategy --- Web Services