Kenneth Blanchard

How to make serious money for both you and your company â?? from the top selling author of the One Minute Manager.

A collection of bestselling titles from company-founder and renowned speaker Kenneth Blanchard, including One Minute Manager, Leadership and the One Minute Manager and One Minute Mentoring.

In Customer Mania , Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service--creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum --owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants--the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania emphasizes four critical steps: - Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. - Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. - Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. - Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania is a vital tool for enhancing their experience -- and their customer's.

With a new foreword by Ken Blanchard The original, bestselling blockbuster which has transformed businesses world wide.

In the bestselling tradition of THE ONE MINUTE MANAGER, Ken Blanchard offers a new parable about the competition of two leaders with totally different management styles - and reveals the ingredients of truly effective leadership.

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Mit "Gung Ho!" bringen Sie Ihre Leute auf Trab und begeistern Ihr Team!
 
 In eine wahre Geschichte eingekleidet, entwickeln Blanchard und Bowles die ebenso einfachen wie wirksamen Prinzipien, mit denen man Mitarbeiter begeistert und zu Höchstleistungen motiviert. "Gung Ho!", der Ruf, mit dem sich eine Eliteeinheit der US-Marine anfeuerte, ist die Devise eines Managements, das beherzt und erfolgreich Probleme angeht.

Sie ersticken in Arbeit? Sie sind abends todmüde, ohne je Ihr Tagespensum geschafft zu haben? Sie tun, was Sie können, bis Sie nicht mehr können? Sie brauchen unbedingt mehr Freiraum? 
 
 Wenn es so um Sie steht, gibt es für Sie nur eins: Verjagen Sie alle Klammer-Affen! Übernehmen Sie kein Problem, das nicht ganz klar IHR Problem ist. Denn wer die Probleme anderer übernimmt, der übernimmt sich.
 
 Dieses Buch aus der weltweit erfolgreichen "One Minute Manager Library" zeigt Führungskräften den direkten Weg zum persönlichen Zeit-Management.

Führungskräfte auf allen Ebenen werden zentral gefordert, wenn sie den Kommunikations- und Leistungsstil ihrer Mitarbeiter auf eine neue Basis stellen wollen. Diese herausfordernde Management-Aufgabe mit den sich ergebenden Lösungsmodellen wird im vorliegenden Buch nicht langweilig-abstrakt behandelt, sondern in Form einer Geschichte mit handelnden Personen erzählt. 
 
 Schritt für Schritt erlebt der Leser mit, wie unter der behutsamen, zielgerichteten Anleitung des Minuten Managers der Paradigmenwechsel vom "wilen (oder lahmen)Haufen" zum Spitzenteam umgesetzt wird.

A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home. What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home. When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done " (catching people doing things right). In Whale Done , Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.

This small book with a big motivational message states that we can all be winners with the right management techniques.

Written in the manner of a parable, this title also aims to be an inspirational guide that explores the benefits of working together in a team. It follows the experiences of Alan, who is fired for having a lone-wolf mentality.

With a new foreword by Ken Blanchard How management can effectively rid themselves of â??monkeysâ?? â?? other peopleâ??s responsibilities that cling to them and prevent them managing efficiently.

How to apply the key techniques learnt in One-Minute Manager. This is the companion to the original blockbuster bestseller which has transformed businesses around the world.

With 50 per cent to 90 per cent of most managers' time spent in some form of group activity, the concept of teamwork is more important than ever before. This book explains how all groups move through four stages of development - orientation, dissatisfaction, resolution and production.

Teaches the reader how to become a flexible and successful leader, fitting one's style to the needs of the individual and to the situation at hand, and using the "one-minute" techniques to enchance the management and motivation of others.

THE POWER OF ETHICAL MANAGEMENT proves that you don't have to cheat to win. from a three-step 'Ethics Check' that helps you evalutate any action or decision, to the Five Ps' of ethical behaviour which will clarify your purpose and your goals.