Kirjojen hintavertailu. Mukana 12 595 353 kirjaa ja 12 kauppaa.

Kirjailija

Kenneth Blanchard

Kirjat ja teokset yhdessä paikassa: 23 kirjaa, julkaisuja vuosilta 1998-2018, suosituimpien joukossa Big Bucks!. Vertaile teosten hintoja ja tarkista saatavuus suomalaisista kirjakaupoista.

23 kirjaa

Kirjojen julkaisuhaarukka 1998-2018.

Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
In Customer Mania , Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service--creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum --owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants--the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania emphasizes four critical steps: - Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. - Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. - Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. - Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania is a vital tool for enhancing their experience -- and their customer's.
Leadership Pill

Leadership Pill

Kenneth Blanchard; Marc Muchnick

Simon Schuster
2005
pokkari
In the bestselling tradition of THE ONE MINUTE MANAGER, Ken Blanchard offers a new parable about the competition of two leaders with totally different management styles - and reveals the ingredients of truly effective leadership.
Raving Fans

Raving Fans

Kenneth Blanchard; Sheldon Bowles

Random House US Audio
2004
cd
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Gung Ho!

Gung Ho!

Kenneth Blanchard; Sheldon Bowles

Rowohlt Taschenbuch
2003
pokkari
Mit "Gung Ho!" bringen Sie Ihre Leute auf Trab und begeistern Ihr Team!
 
 In eine wahre Geschichte eingekleidet, entwickeln Blanchard und Bowles die ebenso einfachen wie wirksamen Prinzipien, mit denen man Mitarbeiter begeistert und zu Höchstleistungen motiviert. "Gung Ho!", der Ruf, mit dem sich eine Eliteeinheit der US-Marine anfeuerte, ist die Devise eines Managements, das beherzt und erfolgreich Probleme angeht.
Der Minuten-Manager und der Klammer-Affe

Der Minuten-Manager und der Klammer-Affe

Kenneth Blanchard; William Oncken; Hal Burrows

Rowohlt Taschenbuch
2002
pokkari
Sie ersticken in Arbeit? Sie sind abends todmüde, ohne je Ihr Tagespensum geschafft zu haben? Sie tun, was Sie können, bis Sie nicht mehr können? Sie brauchen unbedingt mehr Freiraum? 
 
 Wenn es so um Sie steht, gibt es für Sie nur eins: Verjagen Sie alle Klammer-Affen! Übernehmen Sie kein Problem, das nicht ganz klar IHR Problem ist. Denn wer die Probleme anderer übernimmt, der übernimmt sich.
 
 Dieses Buch aus der weltweit erfolgreichen "One Minute Manager Library" zeigt Führungskräften den direkten Weg zum persönlichen Zeit-Management.
Der Minuten Manager schult Hochleistungs-Teams

Der Minuten Manager schult Hochleistungs-Teams

Kenneth Blanchard; Donald Carew; Eunice Parisi-Carew

Rowohlt Taschenbuch Verlag
2002
pokkari
Führungskräfte auf allen Ebenen werden zentral gefordert, wenn sie den Kommunikations- und Leistungsstil ihrer Mitarbeiter auf eine neue Basis stellen wollen. Diese herausfordernde Management-Aufgabe mit den sich ergebenden Lösungsmodellen wird im vorliegenden Buch nicht langweilig-abstrakt behandelt, sondern in Form einer Geschichte mit handelnden Personen erzählt. 
 
 Schritt für Schritt erlebt der Leser mit, wie unter der behutsamen, zielgerichteten Anleitung des Minuten Managers der Paradigmenwechsel vom "wilen (oder lahmen)Haufen" zum Spitzenteam umgesetzt wird.
Whale Done!: The Power of Positive Relationships

Whale Done!: The Power of Positive Relationships

Kenneth Blanchard; Thad Lacinak; Chuck Tompkins

FREE PRESS
2002
sidottu
A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home. What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home. When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done " (catching people doing things right). In Whale Done , Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.
High Five!

High Five!

Kenneth Blanchard; Sheldon Bowles; Donald Carew; Eunice Parisi-Carew

HARPERCOLLINS PUBLISHERS
2001
nidottu
Written in the manner of a parable, this title also aims to be an inspirational guide that explores the benefits of working together in a team. It follows the experiences of Alan, who is fired for having a lone-wolf mentality.
One Minute Manager Builds High Performing Teams

One Minute Manager Builds High Performing Teams

Kenneth Blanchard; Donald Carew; Eunice Parisi-Carew

Harpercollins Publishers
2000
pokkari
With 50 per cent to 90 per cent of most managers' time spent in some form of group activity, the concept of teamwork is more important than ever before. This book explains how all groups move through four stages of development - orientation, dissatisfaction, resolution and production.
Leadership and the One Minute Manager

Leadership and the One Minute Manager

Kenneth Blanchard; Patricia Zigarmi; Drea Zigarmi

Harpercollins Publishers
2000
pokkari
Teaches the reader how to become a flexible and successful leader, fitting one's style to the needs of the individual and to the situation at hand, and using the "one-minute" techniques to enchance the management and motivation of others.
Power Of Ethical Management

Power Of Ethical Management

Kenneth Blanchard; Norman Vincent Peale

Ebury Press
2000
pokkari
THE POWER OF ETHICAL MANAGEMENT proves that you don't have to cheat to win. from a three-step 'Ethics Check' that helps you evalutate any action or decision, to the Five Ps' of ethical behaviour which will clarify your purpose and your goals.