Would You Fly What You Fix
Mark Leon Dzierzbicki
Createspace Independent Publishing Platform
2015
nidottu
This book is for anyone who fixes anything and the managers of those people. Much more than a "how to" manual, this book presents approaches to repair, based on forty years in the field service industry. In addition to a philosophy of doing things right, the book also shows the reader proper ways to perform any complete service call including customer management skills.