Marshall Scott Poole

In a world of organizations that are in constant change, scholars have long sought to understand and explain how they change. This book introduces research methods that are specifically designed to support the development and evaluation of organizational process theories. The authors are a group of highly regarded experts who have been doing collaborative research on change and development for many years.

Encompassing theory, research, and practice, this tenth edition provides an introduction to conflict communication and conflict management. This text features real-life case studies across a range of theoretical perspectives and conflict settings, including interpersonal, group, and organizational. Approachably written for students and with an eye to application, the book teaches conflict theory in the context of practical skills. This edition features new sections and references on recognizing intractable conflict and managing online conflict, a new exhibit on conflict escalation, and a new section on interpersonal goals, as well as an updated list of powerful ways to resolve and manage conflict.This textbook is ideally suited to undergraduate or graduate courses on conflict communication within communication studies, business and management, political science, and counseling programs. An Instructor’s Manual, including a sample syllabus, written and oral assignments, cases, exercises, video and online resources, sections from previous editions, and test questions is available at www.routledge.com/9781032489186.

Encompassing theory, research, and practice, this tenth edition provides an introduction to conflict communication and conflict management. This text features real-life case studies across a range of theoretical perspectives and conflict settings, including interpersonal, group, and organizational. Approachably written for students and with an eye to application, the book teaches conflict theory in the context of practical skills. This edition features new sections and references on recognizing intractable conflict and managing online conflict, a new exhibit on conflict escalation, and a new section on interpersonal goals, as well as an updated list of powerful ways to resolve and manage conflict.This textbook is ideally suited to undergraduate or graduate courses on conflict communication within communication studies, business and management, political science, and counseling programs. An Instructor’s Manual, including a sample syllabus, written and oral assignments, cases, exercises, video and online resources, sections from previous editions, and test questions is available at www.routledge.com/9781032489186.

This fully updated ninth edition provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice.Covering a range of conflict settings, including interpersonal, group, and organizational conflicts, it includes an abundance of real-life case studies that encompass a spectrum of theoretical perspectives. Its emphasis on application makes it highly accessible to students, while expanding their comprehension of conflict theory and practical skills. This new edition features a new chapter presenting key principles students can practice to become more skillful at managing conflict, a wealth of up-to-date research and case examples, suggested readings and video resources, and integrated questions for review and discussion.This textbook can be used in undergraduate or graduate courses on conflict in communication, business and management, political science, and counseling programs.An accompanying instructor's manual, including suggested assignments, cases, exercises, and test questions, can be found at www.routledge.com/9780367461478 under Instructor and Student Resources.

Surveying a wide variety of disciplines, this fully-revised 7th edition offers a sophisticated and engaging treatment of the rapidly expanding field of organizational communication Places organizations and organizational communication within a broader social, economic, and cultural contextApplies a global perspective throughout, including thoughtful consideration of non-Western forms of leadership, as well as global economic contextsOffers a level of sophistication and integration of ideas from a variety of disciplines that makes this treatment definitive Updated in the seventh edition: Coverage of recent events and their ethical dimensions, including the bank crisis and bailouts in the US and UK Offers a nuanced, in-depth discussion of technology, and a new chapter on organizational changeIncludes new and revised case studies for a fresh view on perennial topics, incorporating a global focus throughoutOnline Instructors' Manual, including sample syllabi, tips for using the case studies, test questions, and supplemental case studies

Surveying a wide variety of disciplines, this fully-revised 7th edition offers a sophisticated and engaging treatment of the rapidly expanding field of organizational communication* Places organizations and organizational communication within a broader social, economic, and cultural context* Applies a global perspective throughout, including thoughtful consideration of non-Western forms of leadership, as well as global economic contexts* Offers a level of sophistication and integration of ideas from a variety of disciplines that makes this treatment definitive Updated seventh edition: * Updated to include recent events and their ethical dimensions, including the bank crisis and bailouts in the US and UK* Offers a nuanced, in-depth discussion of technology, and a new chapter on organizational change* Includes new and revised case studies for a fresh view on perennial topics, incorporating a global focus throughout* Online Instructors' Manual, including sample syllabi, tips for using the case studies, test questions, and supplemental case studies

Innovation in the private and public sectors has been the subject of a great deal of study, since it is central to the economic growth and effective governance of most organizations. Determining the changes needed in an organization is less difficult than determining how to make the changes work. This volume is the result of a three-year study that investigated the factors associated with the implementation of program changes in a nonprofit community welfare agency. The results of the research showed that a greater understanding of the implementation process was needed, both by the workers and administrators. In addition, factors other than "need" were determined to influence what action is taken to implement the recommendations. This book takes the results of the study and demonstrates how implementation can be successful in an organization. This work includes factors such as administration behavior and perception, its effect on board members, mobility orientation, job satisfaction, and the prediction of program change and will be of interest to management in both the private and non-profit sector as well as students of organizational sociology and psychology.

Innovation in the private and public sectors has been the subject of a great deal of study, since it is central to the economic growth and effective governance of most organizations. Determining the changes needed in an organization is less difficult than determining how to make the changes work. This volume is the result of a three-year study that investigated the factors associated with the implementation of program changes in a nonprofit community welfare agency. The results of the research showed that a greater understanding of the implementation process was needed, both by the workers and administrators. In addition, factors other than "need" were determined to influence what action is taken to implement the recommendations. This book takes the results of the study and demonstrates how implementation can be successful in an organization. This work includes factors such as administration behavior and perception, its effect on board members, mobility orientation, job satisfaction, and the prediction of program change and will be of interest to management in both the private and non-profit sector as well as students of organizational sociology and psychology.