Mathias Kirchmer

This management book presents value-driven business process management as a successful discipline to turn strategy into people- and technology-based execution, quickly and at minimal risk. It shows how to achieve high performance successfully in a digital business environment. Static business models do not keep pace with the dynamic changes in our digital world. Organizations need a management approach that fits this environment and capitalizes on its opportunities while minimizing the related risks. They need to execute their business strategy fast and reliably. In effect, they have to know how and when to modify or enhance their business processes, which processes are the best candidates for intervention, and how to move rapidly from strategy to execution. This means organizations need to establish business process management as a real management discipline. The importance of process innovation, digital technology and people aspects, process governance, internationalization, emerging processes and the unique situation in mid-market organizations are some of the key topics discussed in this book. It ends with a comprehensive case study and a discussion about what process engineers can learn from jazz musicians.

This management book presents value-driven business process management as a successful discipline to turn strategy into people- and technology-based execution, quickly and at minimal risk. It shows how to achieve high performance successfully in a digital business environment. Static business models do not keep pace with the dynamic changes in our digital world. Organizations need a management approach that fits this environment and capitalizes on its opportunities while minimizing the related risks. They need to execute their business strategy fast and reliably. In effect, they have to know how and when to modify or enhance their business processes, which processes are the best candidates for intervention, and how to move rapidly from strategy to execution. This means organizations need to establish business process management as a real management discipline. The importance of process innovation, digital technology and people aspects, process governance, internationalization, emerging processes and the unique situation in mid-market organizations are some of the key topics discussed in this book. It ends with a comprehensive case study and a discussion about what process engineers can learn from jazz musicians.

The Art of Business Process ManagementThis book goes to the heart of what is driving interest in BPM today - the ability to improve and automate how we manage both our business processes and the information that supports them. The authors discuss the impact of new technologies, the mandate for greater transparency and how the ongoing aftershocks of globalization have collectively impacted predictability within the business enterprise.BPM Strategy and Real-World ExecutionBPM is essential to a company's survival in today's hyper-speed business environment. The goal of The Art of BPM is to help empower enterprises to compete at the highest level in any marketplace.This book also provides compelling award-wining case studies written by those who have been through the full BPM experience and describe the skills involved to generate successful ROIs and competitive advantages gained.

Continuously changing customer and market requirements as well as new developments in information technology have become a dominating factor in today's business environment. To be successful enterprises have to adapt quickly to new opportunities and threats. They have to take smart decision and execute fast. Innovation and agility become important success factors. The Management of Process Excellence (MPE) is the main enabler. It helps achieving immediate benefits while building lasting process management capabilities. MPE links strategy with people and technology based execution. Service Oriented Architectures (SOA), Web 2.0 or "cloud computing" support this approach. The right process governance, including centers of excellence, and knowledge assets in form of reference models increase the delivered value again. The resulting next generation enterprise is ready for long term success.The book discusses how business process management delivers real value in private and public sector organizations around the world. It addresses executives and managers as well as educators and students.

Praise for Value-Driven Business Process Management“The book goes well beyond a traditional methods-and-tools perspective to present the most current, broadly informed view of BPM as a management discipline. . . .”—Paul O’Flaherty, Finance Director, Eskom“Franz and Kirchmer go directly to the heart of the role of BPM in business by focusing on value as the driver, management discipline as the requirement, and translating strategy into execution as the measure of success. . . .”—Richard Maltsbarger, SVP of Strategy & BPM, Lowe’s Companies, Inc.“If your CEO has delivered a set of strategic imperatives, you are ready for Value-Driven BPM. This book provides the vision of how to win in the integrated global economy by building a core BPM discipline in your company to simplify the delivery of business strategy. . . .”—Kathleen Donahue, Senior Director of Business Process Management, Pfizer Inc.“Business Process Management (BPM) has to be implemented as a management discipline and linked to the strategic imperatives of an organization in order to achieve the best business impact. Franz and Kirchmer show how this can be achieved. . . . I recommend the book to top executives, BPM practitioners, as well as the academic world.”—Professor Dr. Drs. h.c. August-Wilhelm Scheer, BPM Thought Leader and Entrepreneur“Value-Driven Business Process Management is a game-changing book. . . .”—Larry M. Starr, Ph.D., Executive Director and Academic Chair, Organizational Dynamics Graduate Studies, University of Pennsylvania“Franz and Kirchmer provide a strong foundation for readers in every phase of their BPM life cycle.”—Alan Trefler, Founder and CEO, Pegasystems Inc.“Value-driven BPM, as defined by Franz and Kirchmer, is an insightful way to use the available methods and tools to get real business impact through process management. It is a fresh approach to quickly move from strategy into execution.”—Dr. Wolfram Jost, CTO, Software AGAbout the Book:Business Process Management (BPM) is a powerful management discipline for driving efficiency and innovation, as well as achieving strategic imperatives. When you develop a business strategy that is supported by a pragmatic application of BPM, your processes become important assets—and business success soon follows. It’s called value-driven BPM, and this game-changing guide takes you step by step through the entire process.A team of BPM experts from the global management consulting company Accenture provides some of the key ingredients you need to achieve the highest levels of differentiation and performance. Franz and Kirchmer explain how to launch value-driven BPM in synchronicity with existing BPM efforts, and they reveal common roadblocks along with clear steps for overcoming them. With Value-Driven Business Process Management, you have in your hands a full-suite guide to:Achieving immediate business benefi ts while building lasting BPM capabilitiesPutting the right team and infrastructure in place to build an organization designed for an outcome and value-based BPM capabilityAssessing and prioritizing process improvements in alignment with the overall business strategy to meet the most vital needs and deliver the most valueThe authors include several end-to-end case studies from a range of industries. These deliver valuable insight into successfully linking processes to value.If your goal is to empower every employee at every level to express his or her virtuosity in a way that is aligned with strategy, this book is for you. If you seek to create innovative products and services that meet changing customer requirements, this book is for you. If you want your people and technological capabilities to execute the new paradigm with excellence, and thus realize unprecedented value, this book is for you.If you want to seize the competitive edge now—and maintain it for years to come—Value-Driven Business Process Management is for you.

Companies must confront an increasingly competitive environment with lean, flexible and market oriented structures. Therefore companies organize themselves according to their business processes. These processes are more and more often designed, implemented and managed based on standard software, mostly ERP or SCM packages. This is the first book delivering a complete description of a business driven implementation of standard software packages, accelerated by the use of reference models and other information models. The use of those models ensures best quality results and speeds up the software implementation. The book discusses how companies can optimize business processes and realize strategic goals with the implementation of software like SAP R/3, Oracle, Baan or Peoplesoft. It also includes the post implementation activities. The book cites numerous case studies and outlines each step of a process oriented implementation, including the goals, procedures and necessary methods and tools.

Companies must confront an increasingly competitive environment with lean, flexible and market oriented structures. Therefore companies organize themselves according to their business processes. These processes are more and more often designed, implemented and managed based on standard software, mostly ERP or SCM packages. This is the first book delivering a complete description of a business driven implementation of standard software packages, accelerated by the use of reference models and other information models. The use of those models ensures best quality results and speeds up the software implementation. The book discusses how companies can optimize business processes and realize strategic goals with the implementation of software like SAP R/3, Oracle, Baan or Peoplesoft. It also includes the post implementation activities. The book cites numerous case studies and outlines each step of a process oriented implementation, including the goals, procedures and necessary methods and tools.