In Setting the Tone from the Top, Melinda Muth and Bob Selden examine how leader conversations shape organisational culture. They show how using appropriate words and language can tap the collective knowledge of the board and the senior management team to improve their working relationships, their collective decision making and ultimately positively impact the behaviour of the management and all employees.Topics covered include: how word choice impacts leader behaviour; words to use and words to avoid to build effective relationships; difficult conversations in a group setting; and overcoming conversation stoppers.This practical guide offers techniques, tips and strategies for navigating the conversations that directors and senior executives encounter on a day-to-day basis.