Michelle Pascoe

This is the third book in the series “Children’s Speech and Literacy Difficulties” and is based on research and practice with school-age children with persisting speech and associated difficulties. It focuses on the psycholinguistic nature of their difficulties, how to design intervention programmes, and how intervention outcomes might be measured. It will serve as a practical handbook and will contain usefuls word lists, tips and photocopiable sheets in the appendix. Each chapter will summarise recent research findings and close with a bulleted summary of the main points in the chapter.Provides an explanation of the psycholinguistic approach and how to implement it, and integrate it with other approaches.Includes case studies

WOW Your VIP Guests And Boost Your Business Whether you run a casino, resort, club, hotel, restaurant or conference centre, it has never been harder to compete for your guests’ dollar. How can your business cater to all of its highest-paying guests if they are from different generations and cultures, each with their own languages and high expectations? The VIP Principle is your answer. Inside, you will learn the best strategies that business veterans Michelle Pascoe and David Staughton have collected over a combined 50 years to help you continuously improve your guest experience. Inside, you will discover easy-to-implement ways to: • Measure guest satisfaction to find your strengths and weaknesses • Gather competitor intelligence • Create a workplace of high-quality values and ethics • Develop team-oriented leaders that impress your guests • Satisfy current VIP guests and identify future ones • Prioritise improvements based on your guests’ needs • Use entertainment, dining and décor to fill your venue all year long The VIP Principle is a sure bet to keep your best guests coming back—and bringing their friends.