Paula Smith

It is my belief that anyone can be a presenter. Are presenters born or made? Definitely made. We all know someone who appears to be able to capture the audience every time they speak or can jump up at a moment's notice and give an impromptu speech. Although this may seem like a natural gift and their ability to engage and entertain may be quite incredible, their charismatic charm doesn't necessarily make them a powerful presenter. Presenting is art and science and to be a powerful presenter you need to learn and master both. From that all-important board meeting to the conference floor, the 52 principles inside these pages will give you the insight and skills you need to be able to step up to the platform to be that engaging expert you aspire to be.

There has been much speculation about the introduction of the contract culture in the public services and its consequences for those involved (including service users). This book, which is based on original research, sets out to examine the impact of contracts in three areas of the public service: health, social services, and other government activities. These findings are set in the context of policy development for the public sector as a whole. Detailed case studies in selected areas reveal the varying different patterns that have emerged. A study of the attitudes of those involved illuminates the different perspectives of participants. In the concluding chapters the authors review the policy implications of the study and identify likely future developments.