This book is a breakdown of some of the conversational strategies that Rema used to get bills paid, to go out to eat, and to take vacations. She personally learned what worked and what didn't work, because of their response, they either did what she wanted them to do or didn't do it. Their response as well was added so you would know how to avoid the convos when it comes up. Rema decided to spill the beans in this book, to help those that have gone through this and do not any longer want to go through it.