Robert L. Genua

This helpful resource helps businesspeople master the many aspects of one-on-one communication and keep their feet on the ground--where they belong.Foot-in-mouth syndrome may sound like a joke, but the result can be disastrous in the workplace.This valuable guide starts you off with an in-depth personal assessment and then explains how they can:use verbal skills to move up the corporate laddersay the right thing at the right timejudge personality and its influence on behaviorevaluate the role of nonverbal cues and meaningsManaging Your Mouth will help you handle the most trying communication scenarios, including controversy, bad news, networking, gossip, company secrets, proprietary information, meetings, and interviews.