Roger Whitehead

Understanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Finally, the book gives even-handed guidance on what to look for in Business Process Management software and discusses current technical trends. With many clear diagrams and footnotes throughout, a glossary of terms and suggestions on further reading, the book enables the non-specialist reader to take a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.

With the diverse teaching backgrounds of first year university students, the highly detailed traditional organic chemistry textbook does not provide an easily digestible presentation of the very basic information required by many students to begin their study of this exciting subject. Based on the highly successful and student friendly “at a glance” approach, with integrated, self contained double page spreads of text and graphics, Organic Chemistry at a Glance provides concise organic chemistry notes for students studying chemistry and related courses at undergraduate level. Graphical presentation of information is central to the book and facilitates the rapid assimilation and understanding of the basic concepts, principles and definitions of organic chemistry. It is not intended to replace existing organic chemistry textbooks, but to provide a tool with which the student can quickly, economically and confidently acquire, regularly review and revise the basic facts that underpin organic chemistry.