Rose D. Sloat

New from HRD Press and The Learning Service Contains over 1,000 messages to keep you focused, committed, and on track with your purpose and right future. Supportive inspirational insights and illustrations are included in this latest work from Rose & Darryl. Do you have "real eyes," to "realize" where the "real" lies? Not just going through the motions in your everyday existence but staying focused and on track. You can have 20/20 eyesight with no "vision." This work will provide a continuous drive to "deal with the real" and Journey on Achieve that ah-ha "critical max" moment where all the elements of your wholeness come together each day as you embrace your destiny and right future. Each written inspiration is a personal commitment and pledge to carry on and strengthen your focus of attention to enhance the quality and purpose of your life. This work contains: - 1,000 inspirational messages - 50 supportive illustrations for thought and reflection. - Supportive Essays (Awareness Promotes Effectiveness) When you feed your inner spirit with these insightful, caring, daily messages, you are throwing logs on the fire of that internal spirit to promote the burn What is inside (the glow) will radiate outward for you and unto others.

"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."

Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.