Rowland Hayler

THREE WORLD-CLASSMANAGEMENT METHODS.ONE COMPREHENSIVE RESOURCE.Finally, top executives across the global financial services industry are catching on-and catching up-to what the world's most successful corporations have known for more than a decade: The performance improvement principles of Six Sigma, Lean, and Process Management can be applied to all aspects of any company's operations-with remarkable results.If you want to take advantage of these proven, performance-enhancing methods, tools, and techniques, this reference helps you to use Six Sigma and other tools in a wide range of financial service applications: commercial or savings banks, diversified financials, securities, insurance firms, and more. Six Sigma for Financial Services delivers a complete and groundbreaking model specifically for financial services created by two experts of Six Sigma deployment and Process Management.Clear, concise, and comprehensive, this hands-on guide features actual experiences from frontline managers and executives in financial services firms all around the world. You'll see, up close and personal, how they used Six Sigma to illustrate key points and achieve optimal performance in their companies. You'll learn firsthand why business process excellence is crucial for success in an increasingly competitive, mission-critical industry. Using Lean, Six Sigma, and other process tools, you'll be able to run leaner and more efficiently, and provide improved service with the best possible returns.

This book provides a quick, easy-to-understand introduction to making Six Sigma Process Management work for you. Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. "What Is Six Sigma Process Management?" demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees, and shareholders. Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new, thought provoking insights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges.You'll see how to: hone process management throughout your entire organization; dramatically improve customer retention and satisfaction; enhance your overall business improvement strategy; successfully manage your end-to-end processes on an ongoing basis; and, establish a portfolio of the best improvement efforts in your business. Complete with an inside look at future SSPM developments, "What Is Six Sigma Process Management?" is your one-stop guide to improved process maturity and operational performance.